Goodwood Park Hotel

Hotels
Preferred Partner Plus
8.7
/10
Very Good
1,564 reviews

What Guests Say About Their Stay

Surroundings (4)
R***i
10.0
/ 10
It is with pleasure that I write a favorable review of my 5-night stay at Goodwood Hotel in Singapore. The food, hospitality of the staff, and very comfortable room were very good. Thanks so much.
Devona L.
10.0
/ 10
Really love my stay with Goodwood Park Hotel each and every time. This is my fourth stay and the hotel is nothing short of spectacular with top-notch, friendly, prompt service and roomy, comfortable rooms. So happy that the rate from the app this time included breakfast. Such a joy with so many dishes to choose from, ranging from Asian, Local flavours including Nasi Lemak and Meesiam, as well as the usual breakfast favourites like Waffles, Pastries etc. I really highly recommend this hotel, please keep up the awesomeness.
Nur Khairunnisa Bte Rosli
10.0
/ 10
Great services and hospitality! Stayed for borthday, was upgraded to Parklane Studio whcih even has balcony and kitchen and also received a cake with candle! Would certainly recommend!
Shan W.
8.5
/ 10
I recommend staycation! Royal premium service by heritage historical building. My room is upgraded. The Taiwanese porridge at coffee lounge is great. It is their signature since. 1950. You will explore the great British colonials history with Balinese pool here
Liling Canice LIU
9.1
/ 10
Dates decoration in the lead in room category (mayfair deluxe) - it has an East Coast chalet feel (sorry but it's true). But it was very comfortable and overall a very enjoyable stay at a very decent price point for a centrally located hotel with full facilities. Tips: would recommend topping up for the newly refurbished Premier room which is only sgd100 more per night. What I liked:- complimentary parking.- two swimming pools.- staff are engaged in their jobs and take the initiative to assist guests (superb training! No blur and lost faces here)- room service 24h! (big portions and flexible with special requests). Room for improvement:- better signage: confusing as there are multiple wings and should also show signs to the back door access to the main pool (without going through the lobby). One of the housekeeping staff showed me the way.- soundproofing: could hear next door neighbors talking clearly and also all the housekeeping noises from corridor and next door.- work desk lighting very dim, needs an additional desk lamp for work.
In the Area
See Map
22 Scotts Road, Orchard, Singapore, 228221

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Staying at Goodwood Park Hotel is a good choice when you are visiting Orchard. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Goodwood Park Hotel

22 Scotts Road, Orchard, Singapore, 228221
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Lobby Goodwood Park Hotel
Lobby 2 Goodwood Park Hotel

Discover More About Goodwood Park Hotel

Overview of Goodwood Park Hotel

Goodwood Park Hotel exudes a timeless elegance, blending colonial charm with modern sophistication. Nestled amidst lush greenery, it offers a tranquil escape from the bustling city centre. The hotel is located in a prime district, known for its upscale residences and proximity to cultural landmarks. Orchard Road, Singapore's famous shopping street, is easily accessible, making it a perfect base for exploring the city. The area boasts a relaxed yet refined atmosphere, ideal for both leisure and business travellers. Public transport links are readily available, providing convenient access to other parts of Singapore. Goodwood Park Hotel distinguishes itself through its impeccable service, luxurious amenities, and serene environment, offering a unique blend of comfort and convenience.

Goodwood Park Hotel

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

Goodwood Park Hotel Facilities

Featuring 233 rooms in total, Goodwood Park Hotel offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

Guests can enjoy a refreshing dip in the swimming pool, perfect for unwinding after a day of exploring. Families will appreciate the spacious rooms and child-friendly facilities. Digital nomads can take advantage of the high-speed internet access and dedicated workspaces. Leisure travellers can indulge in the spa and wellness centre, offering a range of rejuvenating treatments. The hotel also provides meeting and event spaces, catering to the needs of business travellers and groups.

The accommodation provides a range of facilities and amenities for guests, including AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi.

Each room is designed for ultimate comfort, featuring plush bedding, a well-lit workspace, and complimentary Wi-Fi. The bathrooms are equipped with modern fixtures and premium toiletries. In-room conveniences include a mini-fridge, coffee/tea making facilities, and a flat-screen TV with cable channels.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

What to Expect When Staying at Goodwood Park Hotel

Expect a serene and sophisticated ambience at Goodwood Park Hotel. The daily vibe is relaxed and refined, with mornings starting with a leisurely breakfast and evenings winding down with cocktails at the bar. The common spaces are elegantly decorated and provide comfortable seating areas for guests to relax and socialise. While specific organised tours may vary, the concierge can assist with arranging excursions to nearby attractions and cultural sites.

For a smooth check-in process, have your identification and booking confirmation ready. It's customary to dress respectfully when visiting religious sites. Tipping is not mandatory in Singapore, but it is always appreciated for exceptional service. Familiarise yourself with the local customs and etiquette to ensure a pleasant and respectful stay.

How to Get to Goodwood Park Hotel

The nearest major international airport is easily accessible from Goodwood Park Hotel. From the airport, you can reach the hotel in approximately 30-60 minutes by taxi, depending on traffic conditions. Affordable bus connections to the city centre are also available, providing a budget-friendly transportation option. The hotel is also conveniently located near several public transport stations, making it easy to explore other parts of Singapore.

Food Near Goodwood Park Hotel

The hotel typically offers a delightful breakfast buffet, featuring a variety of local and international dishes. Guests can also enjoy refreshing drinks and light snacks at the hotel's bar and lounge. While kitchen or self-catering options may not be available in all rooms, there are numerous cafs, restaurants, and convenience stores within walking distance of the hotel. Sample local flavours at nearby hawker centres, offering budget-friendly options such as chicken rice, laksa, and satay. For a more upscale dining experience, explore the restaurants along Orchard Road, offering a diverse range of cuisines.

Things to Do Around Goodwood Park Hotel

Explore the nearby botanical gardens, a UNESCO World Heritage Site, offering a tranquil escape from the city. Visit a historic temple, showcasing Singapore's rich cultural heritage. Discover a lively night market, offering a variety of street food and souvenirs. Take a stroll along a riverside park, enjoying scenic views of the city skyline. For a one-day walkable highlights tour, start with the botanical gardens, followed by a visit to the temple, and end with a relaxing evening at the riverside park. For a two-day extended stay, consider exploring the museums and art galleries in the city centre, and taking a day trip to a nearby island.

In the daytime, explore the cultural sites and parks. In the evening, enjoy the vibrant nightlife and dining options in the area.

Why Goodwood Park Hotel is Popular Among Travellers

Goodwood Park Hotel is popular among travellers for its blend of luxury, convenience, and serene atmosphere. Its prime location, close to major attractions and public transport, makes it an ideal base for exploring Singapore. Repeat visitors often appreciate the impeccable service, comfortable rooms, and tranquil environment. The hotel offers excellent value-for-money, providing a unique and memorable experience for all guests.

Tips for First-Time Visitors

For families, consider booking a spacious suite with extra beds. For solo travellers, a deluxe room offers ample space and comfort. Pack light, breathable clothing suitable for Singapore's tropical climate. Bring a universal adaptor for your electronic devices. Be aware of local customs and etiquette, such as removing your shoes before entering temples. English is widely spoken in Singapore, making communication easy. However, learning a few basic phrases in Mandarin or Malay can be helpful.

Best Time to Stay at Goodwood Park Hotel

The peak season in Singapore is typically from December to February, offering pleasant weather and festive events. However, prices may be higher during this time. The off-peak season is from March to May and September to November, offering lower prices and fewer crowds. The weather during these months is still warm and humid, but there may be occasional rain showers. Consider planning your stay around local events and festivals, such as the Chinese New Year or the Singapore Food Festival. For budget-conscious travellers, the quieter times of year offer the best deals on accommodation and flights.

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All facilities in Goodwood Park Hotel

Bar, Cafe and Lounge Goodwood Park Hotel
Bar, Cafe and Lounge
Swimming Pool Goodwood Park Hotel
Swimming Pool
Fitness Center Goodwood Park Hotel
Fitness Center
Functional Hall Goodwood Park Hotel
Functional Hall
Lobby Goodwood Park Hotel
Lobby

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Buffet breakfast
  • Continental breakfast

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Swimming pool

Nearby Facilities

  • Beauty salon
  • Gift shop
  • Hair salon
  • Laundry

Things to Do

  • Fitness center
  • Outdoor pool
  • Pool sun loungers

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Goodwood Park Hotel

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

NO SMOKING POLICY:
Kindly note that the Hotel prohibits smoking or vaping on the property premises, including guest rooms, restaurants and event spaces, except for designated smoking areas. Should there be signs of smoking or vaping inside the guest rooms(s), the Hotel reserves the right to charge the room guest(s) for the cleaning fees.
CHILDREN POLICY:
• Infant 0-2 years stays for free if using existing bedding. Baby cot or crib available upon request
• Children 3-11years stays for free if using existing bedding. An additional charge will be incurred for extra bed
• Guest 12 years and older are considered as adults. Extra bed is a must and additional charged will be incurred.
CHECK-IN AND CHECK-OUT POLICY:
• Check-in time is after 3pm and check-out time is 12 noon. For early arrival before 3pm, it is recommended to pre-book the room one day in advance with a full day charge. Hotel may accommodate late check-out after 12 noon subject to room availability at a charge.
NO PARTY POLICY:
To ensure all guests enjoy the comfort and safety of the facilities we offer, Goodwood Park Hotel upholds a strict zero tolerance to parties and excessive noise. Kindly note that the number of persons allowed in the room (including registered guests and/or registered visitors) at any one time is only up to the maximum occupancy of the room. Any person found to be on our premises creating excessive noise, having a party or exceeding the numbers of permitted guests will be requested to leave the hotel without refund.
--
10% F&B discount is applicable to selected ala carte items and will be informed by reception during check-in.
Room configuration and views from the room may differ from the image shown.
Please be informed that the Hotel will never contact guests to ask for your personal particulars and/or sensitive information or request for payment via SMS or other messaging applications.
Stringent hygiene and sanitation measures have been implemented to provide a stay experience with peace of mind. Spray disinfection robots are deployed to run periodically along guest room corridors in the main building, into check-out rooms, the hotel lobby and hotel-operated restaurant areas to effectively disinfect, sterilise and purify the ambient air.
REGISTRATION OF GUESTS AND/OR VISITORS:
Please be informed that the Hotel will impose a penalty fee of S$2,000 if the room guests exceed the permitted number at any time and if any of the room guests are not registered with the Front Desk.
Animals of any kind are strictly not permitted in the hotel premises. This includes, but is not limited to, pets, emotional support animals, assistance animals, and service animals.
In line with our commitment to enhance facilities and improve your stay experience, there will be on-going refurbishment works at the hotel’s Mayfair wing from 25 August 2025 to 25 January 2026. While we strive to minimise disturbances during this period, please note that you may experience occasional noise. We sincerely apologise for any inconvenience caused and thank you for your understanding.

Breakfast

Breakfast at the accommodation will be provided from 06:00 - 10:30.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Goodwood Park Hotel
233
Number of floors in Goodwood Park Hotel
3
Another facilities in Goodwood Park Hotel
24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service

Frequently asked question in Goodwood Park Hotel

What are available facilities at Goodwood Park Hotel?
There are top facilites at Goodwood Park Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Goodwood Park Hotel?
The standard check-in time at Goodwood Park Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Goodwood Park Hotel provide breakfast?
Yes, Goodwood Park Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Goodwood Park Hotel have?
Goodwood Park Hotel is a 5.0-star hotel.
How many floors does Goodwood Park Hotel have?
Goodwood Park Hotel has 3 floors.
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More Reviews from Other Guests in Goodwood Park Hotel

Overall Ratings & Reviews Goodwood Park Hotel

Traveloka (592)
Other sources (972)
8.8
Very Good
From 972 reviews
Cleanliness

9.0

Room Comfort

8.8

Location

9.4

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Goodwood Park Hotel

Number of reviews per page
20
40
Top reviews
Terence
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The property is great. Just seems that some of the guests are less than ideal. Noise seems to travel and people are not so considerate any more. Playing music, kids in the “quite” pool making a racket at 7.30am. Noise would be the only concern.
William
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very friendly staff.
Alok Rajesh
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very well located
Verified traveler
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Excellent as usual
Foo
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The staffs are fantastic. Excellent service from all of them. Except the condition of the hotel is a little worn.
Szan
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Room had a hair in the cupboard; expected better amenities but the comfortable bed made up for everything. Great service from breakfast service staff auntie Betty.
Pam
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

The hotel is mid refurbishment but there’s no mess and you are not disturbed by any noise or dirt ! The pool area is fabulous and in a country of high rise buildings this 2 storey colonial hotel is highly unusual Staff snd service excellent and nothing too much trouble Make sure you book a refurbished room Would definitely stay again
Read More
Helen
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

What a beautiful old hotel. All staff made us so welcome, they all said hello no matter where you met them. They gave every assistance when asked. The location is so good the next building has so many places to eat local food. A gentle 10 minute walk mostly undercover and you are ar Orchard road. Can highly recommend
shantha
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Always a great stay at this iconic hotel. Many who work there have been there for a long time & they all make you feel so welcome. Kudos to Wynn Tan who served us 2 hours after cake shop was shut . Saw that we were yearning for durian puffs so she jumped slipped round to the counter & even took drinks orders for us. That was sp special & she was thrilled to be serving us.
Read More
Linda
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

We stay here every time we go to Singapore. Very nice breakfast buffet and love the location and Pool.
Mario Orlando
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Hope to return in the future!! Excellent stay!!
Jane Margaret Clare
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Hotel feels nice .old school . I liked not being in a high rise hotel and a room with a balcony to sit on - with option of wooden fan not just AC 2 swimming pools and areas to sit around them even if not swimming excellent buffet breakfast charming staff
Peter
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Great hotel in a great location. Easy to get everywhere. We stayed in the apartment section. Great room with plenty of space. Highly recommend it
Jonathan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

An excellent property with spacious twin room (Mayfair wing). Walkable to Orchard Road but away from the busy noise of Orchard Road itself.
Henry
icon-Leisure
Leisure
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Nice pool. Nice rooms.
Anna
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Fabulous hotel with very comfortable, well- equipped rooms. Staff very polite and helpful. Restaurants excellent. 2 beautiful swimming pools. Very convenient location an easy walk from Orchard MRT, and also a handy bus stop nearby.
Verified traveler
8.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Lovely hotel that is very centrally located yet peaceful. They also upgraded us to a bigger room, which we appreciated. However, during our stay one of their staff disposed of my shoebox (and receipt), which was placed on a chair. I had tried the shoes on and was debating whether to exchange them for a different size but this meant I was unable to do so. When I spoke to their management about it they claimed I had 'left it close to the bin' which was absolutely untrue. I'm glad my newly purchased shoes weren't in the box at that time or I would have lost them too. None of their staff members or management apologised for the incident, all they did was shift the blame and claim that the incident was 'being investigated' and they eventually told me the box was nowhere to be found. I found it rather unprofessional behaviour and the whole incident meant our stay ended on a bit of a sour note, especially as no one apologised to us at all. Despite that, it is still a very beautiful hotel and very conveniently located.
Read More
Peter
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

The gym needs to be updated and equipment maintained / repaired.
Caroline
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

This is an excellent hotel. From the moment we arrived to checking out, staff like Nathan, Tricia, Kim and Thomas made our stay ever so comfortable. Rooms were awesome and dining was scrumptious. Will be returning soon.
Sunthara
icon-Business
Business
10.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

Excellent place
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Goodwood Park Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Goodwood Park Hotel

Traveloka (592)
Other sources (972)
8.8
Very Good
From 972 reviews
Cleanliness

9.0

Room Comfort

8.8

Location

9.4

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Goodwood Park Hotel

Number of reviews per page
20
40
Top reviews
Terence
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The property is great. Just seems that some of the guests are less than ideal. Noise seems to travel and people are not so considerate any more. Playing music, kids in the “quite” pool making a racket at 7.30am. Noise would be the only concern.
William
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very friendly staff.
Alok Rajesh
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very well located
Verified traveler
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Excellent as usual
Foo
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The staffs are fantastic. Excellent service from all of them. Except the condition of the hotel is a little worn.
Szan
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Room had a hair in the cupboard; expected better amenities but the comfortable bed made up for everything. Great service from breakfast service staff auntie Betty.
Pam
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

The hotel is mid refurbishment but there’s no mess and you are not disturbed by any noise or dirt ! The pool area is fabulous and in a country of high rise buildings this 2 storey colonial hotel is highly unusual Staff snd service excellent and nothing too much trouble Make sure you book a refurbished room Would definitely stay again
Read More
Helen
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

What a beautiful old hotel. All staff made us so welcome, they all said hello no matter where you met them. They gave every assistance when asked. The location is so good the next building has so many places to eat local food. A gentle 10 minute walk mostly undercover and you are ar Orchard road. Can highly recommend
shantha
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Always a great stay at this iconic hotel. Many who work there have been there for a long time & they all make you feel so welcome. Kudos to Wynn Tan who served us 2 hours after cake shop was shut . Saw that we were yearning for durian puffs so she jumped slipped round to the counter & even took drinks orders for us. That was sp special & she was thrilled to be serving us.
Read More
Linda
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

We stay here every time we go to Singapore. Very nice breakfast buffet and love the location and Pool.
Mario Orlando
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Hope to return in the future!! Excellent stay!!
Jane Margaret Clare
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Hotel feels nice .old school . I liked not being in a high rise hotel and a room with a balcony to sit on - with option of wooden fan not just AC 2 swimming pools and areas to sit around them even if not swimming excellent buffet breakfast charming staff
Peter
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Great hotel in a great location. Easy to get everywhere. We stayed in the apartment section. Great room with plenty of space. Highly recommend it
Jonathan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

An excellent property with spacious twin room (Mayfair wing). Walkable to Orchard Road but away from the busy noise of Orchard Road itself.
Henry
icon-Leisure
Leisure
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Nice pool. Nice rooms.
Anna
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Fabulous hotel with very comfortable, well- equipped rooms. Staff very polite and helpful. Restaurants excellent. 2 beautiful swimming pools. Very convenient location an easy walk from Orchard MRT, and also a handy bus stop nearby.
Verified traveler
8.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Lovely hotel that is very centrally located yet peaceful. They also upgraded us to a bigger room, which we appreciated. However, during our stay one of their staff disposed of my shoebox (and receipt), which was placed on a chair. I had tried the shoes on and was debating whether to exchange them for a different size but this meant I was unable to do so. When I spoke to their management about it they claimed I had 'left it close to the bin' which was absolutely untrue. I'm glad my newly purchased shoes weren't in the box at that time or I would have lost them too. None of their staff members or management apologised for the incident, all they did was shift the blame and claim that the incident was 'being investigated' and they eventually told me the box was nowhere to be found. I found it rather unprofessional behaviour and the whole incident meant our stay ended on a bit of a sour note, especially as no one apologised to us at all. Despite that, it is still a very beautiful hotel and very conveniently located.
Read More
Peter
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

The gym needs to be updated and equipment maintained / repaired.
Caroline
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

This is an excellent hotel. From the moment we arrived to checking out, staff like Nathan, Tricia, Kim and Thomas made our stay ever so comfortable. Rooms were awesome and dining was scrumptious. Will be returning soon.
Sunthara
icon-Business
Business
10.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

Excellent place
Number of reviews per page
20
40