KēSa House, The Unlimited Collection managed by The Ascott Limited

Dear Mr David, Thank you for taking the time to review us on Traveloka. Unfortunately due to the pandemic that we are facing currently the outdoor lounge will be closed, due to safe distancing. We are looking forward for your next visit with us again. Siti Customer Service Representative

Dear Muhammad Rifki, Greetings! Thank you for reviewing your recent stay at our boutique hotel. We are delighted you had a pleasant 4 nights stay with us. -All of us are heartened to learn you find our central location at the fringe of vibrant Chinatown with easy accessibility to many eateries and public transport options convenient and you and you like the availability of our 24 hours KeSa Kitchen which added to the value of your stay with us. -We are truly grateful for your lovely compliment for our team 's service as your compliment definitely inspires all of us to continuously strive to provide the best service in our industry. Our team works diligently to keep our guests happy and create memorable stay experiences for them, but we can only do it thanks to amazing guests like you. Thank you! -With your recent stay with us, all of us earnestly hope KeSa House will remain as your choice lodging when your travels bring you back to our city-state. Do let us know if you require any assistance with your stays at our boutique hotel as we would be most glad to be of service to you. -We are at your service, and we wish you well. Thank you for your valued support. -Kind regards, -The KeSa House Team.

Dear Wei, We appreciate your review and your effort in letting us know our shortfalls. Housed in a shophouse, sizing and soundproofing may not be our biggest strength, but we strive to deliver the best comfort and service that we can. We have highlighted about the cleanliness issues raised with our housekeeping team and we will ensure that these standards will not be repeated. Nevertheless, we hope for a second chance to welcome you back to try our different categories available. Thank you and stay safe! Best Regards, Salina Duty Manager

Dear Dorette, Thank you for taking the time to share your feedback following your recent stay. We are disheartened to hear that you did not had an all positive experience staying with us. Please accept our apologies for the less than stellar experience you had during your stay. As we are refurbished from a heritage building, some of the room sizes and configuration may differ from the photos shown online. Nevertheless, we do hope you had enjoyed your short stay. Whilst we recognize that your previous stay was not up to your expectations, we hope to have the opportunity to welcome you back for a renewed experience. Warm Regards, Ammelia are. Senior Customer Service Representative.