Orchard Hotel Singapore

Hotels
Preferred Partner Plus
No. 5 in Luxury Hotel & Resort in Singapore
Sustainable Hotel
8.5
/10
Very Good
4,409 reviews

What Guests Say About Their Stay

Bedroom (26)
Distance To City Center (25)
Surroundings (24)
Staff Friendliness (22)
Yenni W.
10.0
/ 10
Had a great stay at Orchard Hotel. We're upgraded to premier room that comes worh bath tub amd king size bed that can fit all three of us. The breakfast buffet is surprisingly varied and when we came at about 8am there were not many guests and the spread is plenty. If you're driving they will give complimentary parking as well. 👍🏼
Foo M. Y.
10.0
/ 10
We had really a great stay! Check in was fast! No deposit required. Beautiful lobby! Got a free upgrade to family room that come with a tent that my daughter love it so much! Extra bed for her to z too. The king bed is so big. They even send in anniversary card wishes and cakes for us! Staff are all so friendly and helpful. Breakfast spread is good too. Really enjoyed our stay and we will be back for sure! Thanks for everything!
Nurul
9.4
/ 10
Booked for my husband's belated birthday celebration. Got the early check in and late check out. No deposit required. Staffs are all very nice and helpful. We also received a complimentary chocolate cake slices with a birthday card from hotel. The pool is really big but no kiddy pool so families with kids please supervise your kids. 10-15mins walk from orchard MRT. Room is clean and spacious. Will come back in the future.
Angeline
8.5
/ 10
Nice stay at Orchard Hotel. Newly renovated room with safe, ironing board, hair dryer, kettle, bath robe, room slipper provided. Also equipped with toiletries, bottles of mineral water, coffee & tea sachets.
Koh L. Y.
9.7
/ 10
Stay was good, staff are all friendly and polite and that includes the housekeeping lady whom we simply walked past. Left a note on my booking reservation about my partner's birthday, and the front desk officer (Dominic) made sure to send 2 slices of cake along with a birthday card via room service! That meant that they had to make sure we are in the room before they sent the cake up, which is really thoughtful. Food at the orchard cafe is really good, plus sweet deal of 20% for in house guests. Overall, stay was pleasant especially with early check in and late check out! Will definitely visit again!
In the Area
See Map
442 Orchard Road, Orchard, Singapore, 238879

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
Read More
As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Staying at Orchard Hotel Singapore is a good choice when you are visiting Orchard. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Orchard Hotel Singapore

Discover More Places
442 Orchard Road, Orchard, Singapore, 238879
Lobby Orchard Hotel Singapore
Lobby 2 Orchard Hotel Singapore

Discover More About Orchard Hotel Singapore

Discover the Elegance of Orchard Hotel Singapore

Located in the heart of Singapore's vibrant Orchard Road, Orchard Hotel Singapore offers a luxurious and comfortable stay for both leisure and business travelers. With its strategic location, top-notch facilities, and exceptional service, this hotel ensures a memorable experience for its guests. Whether you're exploring the bustling city or attending a business meeting, Orchard Hotel Singapore is the perfect base for your adventures.

Facilities at Orchard Hotel Singapore

Orchard Hotel Singapore is renowned for its comprehensive range of facilities designed to cater to the diverse needs of its guests. Here are some of the key amenities you can enjoy during your stay:

  • Swimming Pool:

    Take a refreshing dip in the outdoor swimming pool, perfect for relaxation after a day of exploring the city.
  • Fitness Center:

    Stay fit and healthy with the fully equipped gym, offering a variety of exercise machines and weights.
  • Dining Options:

    Indulge in a culinary journey with the hotel's diverse dining options, including international and local cuisines.
  • Business Center:

    For business travelers, the hotel offers a well-equipped business center with meeting rooms and high-speed internet access.
  • Spa Services:

    Pamper yourself with rejuvenating spa treatments available at the hotel.
  • Concierge Services:

    The dedicated concierge team is always ready to assist with travel arrangements and local recommendations.
  • Free Wi-Fi:

    Stay connected with complimentary high-speed internet access throughout the hotel.

How to Get to Orchard Hotel Singapore Using Public Transportation

Orchard Hotel Singapore is easily accessible via Singapore's efficient public transportation system. Here’s how you can reach the hotel:

  • By MRT:

    The nearest MRT station is Orchard MRT Station, which is just a short walk from the hotel. Take the North-South Line and alight at Orchard Station. From there, it's a 10-minute walk to the hotel.
  • By Bus:

    Several bus routes serve the area around Orchard Road. You can take bus numbers 7, 14, 16, 36, 65, 111, 123, 174, and 175, among others, and alight at the bus stop near Orchard Hotel.
  • By Taxi:

    Taxis are readily available throughout Singapore. Simply inform the driver of your destination, and they will take you directly to the hotel.

Nearest Restaurants

Orchard Hotel Singapore is surrounded by a plethora of dining options, offering a wide range of cuisines to satisfy every palate. Here are some of the nearest restaurants you can explore:

  • Lawry's The Prime Rib:

    Known for its prime rib and classic American dishes, this restaurant offers a fine dining experience.
  • Hard Rock Cafe:

    Enjoy American classics and live music at this iconic restaurant.
  • Din Tai Fung:

    Famous for its xiao long bao (soup dumplings), this Taiwanese restaurant is a must-visit for dumpling lovers.
  • Wild Honey:

    Specializing in all-day breakfasts, Wild Honey offers a diverse menu inspired by global cuisines.
  • Les Amis:

    A Michelin-starred French restaurant offering exquisite fine dining experiences.
  • Salt Grill & Sky Bar:

    Located on the 55th floor of ION Orchard, this restaurant offers stunning views and modern Australian cuisine.
  • Marché Mövenpick:

    Experience a unique market-style dining with a variety of fresh and healthy options.
  • StraitsKitchen:

    Enjoy a buffet of authentic local delights, including Chinese, Indian, and Malay cuisines.

Nearest Attractions

Explore the vibrant city of Singapore with these nearby attractions, each offering a unique experience:

  • Orchard Road:

    A shopping paradise with a wide array of high-end boutiques, department stores, and entertainment options.
  • Singapore Botanic Gardens:

    A UNESCO World Heritage Site, this garden is perfect for leisurely strolls and picnics.
  • National Museum of Singapore:

    Discover Singapore's rich history and culture through fascinating exhibits and artifacts.
  • ArtScience Museum:

    Known for its iconic lotus-shaped architecture, this museum features interactive exhibits and art installations.
  • Gardens by the Bay:

    Explore the futuristic Supertree Grove and the stunning Flower Dome and Cloud Forest conservatories.
  • Marina Bay Sands SkyPark:

    Enjoy panoramic views of the city skyline from the observation deck of this iconic landmark.
  • Chinatown:

    Immerse yourself in the vibrant culture and heritage of Singapore's Chinese community.
  • Little India:

    Experience the sights, sounds, and flavors of India in this colorful and bustling district.

Nearest Shopping Malls

Orchard Hotel Singapore is conveniently located near some of the city's best shopping malls, offering a wide range of retail experiences:

  • ION Orchard:

    A premier shopping destination with a mix of luxury brands, high-street fashion, and dining options.
  • Ngee Ann City:

    Home to the iconic Takashimaya department store and a variety of international and local brands.
  • Paragon Shopping Centre:

    Known for its luxury boutiques and high-end fashion labels.
  • Orchard Central:

    Offers a unique shopping experience with art installations and a rooftop garden.
  • Plaza Singapura:

    A family-friendly mall with a wide range of shops, dining, and entertainment options.

Whether you're visiting Singapore for business or leisure, Orchard Hotel Singapore provides a convenient and luxurious stay with easy access to the city's top attractions, dining, and shopping experiences. Book your stay today and immerse yourself in the vibrant culture and hospitality of Singapore.

All facilities in Orchard Hotel Singapore

Bar, Cafe and Lounge Orchard Hotel Singapore
Bar, Cafe and Lounge
Functional Hall Orchard Hotel Singapore
Functional Hall
Lobby Orchard Hotel Singapore
Lobby
Exterior Orchard Hotel Singapore
Exterior
Bedroom Orchard Hotel Singapore
Bedroom

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Breakfast (surcharge)
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Continental breakfast
  • Dining area
  • Poolside bar
  • Set menu dinner
  • Set menu lunch
  • Snacks
  • Snack bar
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Early Check-in
  • Express check-out
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • Mobile
  • Multilingual staff
  • Newspaper
  • Porter
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Transportation

  • Area shuttle
  • Area shuttle with surcharge
  • Bicycle rental
  • Parking with surcharge
  • Car rental
  • Garage
  • Limo or town car service
  • Secure parking
  • Shopping center shuttle
  • Valet parking
  • Valet parking (surcharge)

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoke-free

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Disabled access friendly
  • Wheelchair accessible

Connectivity

  • Internet point
  • LAN Internet
  • LAN Internet (surcharge)
  • Free WiFi

Things to Do

  • Fitness center
  • Outdoor pool

Sports and Recreations

  • Fitness center

Kids and Pets

  • Highchairs

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Orchard Hotel Singapore

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
Read All

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Orchard Hotel Singapore
656
Number of floors in Orchard Hotel Singapore
18
Another facilities in Orchard Hotel Singapore
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in Orchard Hotel Singapore

What are available facilities at Orchard Hotel Singapore?
There are top facilites at Orchard Hotel Singapore such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Orchard Hotel Singapore?
The standard check-in time at Orchard Hotel Singapore is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Orchard Hotel Singapore provide breakfast?
Yes, Orchard Hotel Singapore provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Orchard Hotel Singapore

Traveloka (3,481)
Other sources (928)
8.5
Very Good
From 3,481 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.3

Location

8.6

Service and Facilites

8.6

People often mention about Orchard Hotel Singapore
All
Staff Friendliness (19)
Distance to City Center (17)
Surroundings (17)
Bedroom (17)
Room Space (16)
Bathroom (16)
Hotel Area (16)
Accessibility (14)
Family Friendly (13)
Check-in/out Time (13)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Orchard Hotel Singapore

Number of reviews per page
20
40
Customer reviews
Rosita M.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 day(s) ago
Always stay here when I go to Batam
Translated by Google Icon
See original
Find this review helpful?
maijun t. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 8 week(s) ago
I stayed here for 3 days during my visit to Singapore. In terms of location, this hotel is very strategic, close to various restaurants and shopping centers. Unfortunately, the cleanliness of the hotel is not well-maintained. Starting from the hotel slippers that smelled terrible, to the bathroom tissue that also had an unpleasant odor. It was really frustrating. Not only that, the hotel room itself is too cramped, especially the bathroom. They forced a small bathtub into the space, which is unnecessary and only makes the bathroom feel even more cramped. Moreover, they don’t provide mineral water. Instead, they only provide empty bottles that we have to fill with tap water to drink, which is absolutely inappropriate for a five-star hotel standard. Additionally, the hotel staff is not very friendly; only a few of them are welcoming and smile, while the rest are rude and unfriendly. The only thing I enjoyed during my stay here was the breakfast. Almost all the food tasted good, and the menu was quite varied.
Read More
5 people find it helpful
I***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The staff was very friendly and accommodating.
Find this review helpful?
I***i
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Good location near orchard, food places nearby
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear Guest, Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. It is indeed our pleasure that you liked our location and services. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon. Best Regards, Pearlyn Koh Assistant Rooms Division Manager
Profile Picture
Livia S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
The hotel location is good with good surrounding. The distance to Orchard MRT station is quite far, walking 15-20 minutes, but very close to the bus stop. To Changi Airport, you can take bus number 36 for only 2 dollars. Clean hotel, friendly staff, room with comfortable space, can express check out. Thank you Orchard Hotel, see you again!
Read More
1 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear Livia, Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. It is indeed our pleasure that you liked our location and services. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon. Best Regards, Pearlyn Koh Assistant Rooms Division Manager
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 16 week(s) ago
The staff was not friendly at check in.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear L***a, Thank you for sharing your feedback with us. I am sorry to hear that your recent stay at Orchard Hotel Singapore was not up to our usual standards. We take great pride in providing exceptional guest experiences, and I apologize that we fell short this time. Rest assured that I will share your feedback with the appropriate teams to improve our services and better understand our guests' needs. We hope to have the opportunity to welcome you back in the near future and provide you with a more successful stay. Thank you for taking the time to share your valuable feedback. Best Regards, Pearlyn Koh Assistant Rooms Division Manager
H***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 17 week(s) ago
Good hospitality, clean room, nice location.
Find this review helpful?
Accommodation's Reply
24 Mar 2025
Dear H***a, Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. It is indeed our pleasure that you liked our facilities and services. This is a mark of recognition for our team's dedication to diligently meet our guest's expectations. We look forward to welcoming you again here in the near future! Best Regards, Pearlyn Koh Assistant Rooms Division Manager
I***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
The hotel staff is very helpful if we need anything. The distance to Orchard Road is quite far if you walk, about 500 meters but there is a bus stop nearby, so you can take the bus if you don't feel like walking.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Mar 2025
Dear I***I, Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. It is indeed our pleasure that you liked our facilities and services. This is a mark of recognition for our team's dedication to diligently meet our guest's expectations. We look forward to welcoming you again here in the near future! Best Regards, Pearlyn Koh Assistant Rooms Division Manager
v***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The hotel atmosphere is comfortable. The hotel staff is friendly.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
02 Mar 2025
Thank you for the positive review with your recent stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. It is indeed our pleasure that you liked our facilities and services. This is a mark of recognition for our team's dedication to diligently meet our guest's expectations. We look forward to welcoming you again here in the near future! Best Regards, Pearlyn Koh Assistant Rooms Division Manager
Profile Picture
vinsensius r. s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
The location is strategic. There is a bus stop in front. It's easy to go anywhere.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
21 Feb 2025
Dear Visensius, Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon. Best Regards, Pearlyn Koh Assistant Rooms Division Manager
Y***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 week(s) ago
When checking in, we were directed to check in independently using a machine, but it turned out that we couldn't, so we had to check in manually. We checked in during the Chinese New Year celebration yesterday, and we were given a gift of 2 oranges in a cute bag. The room was clean and spacious, but unfortunately we didn't have time to explore the rooftop.
Read More
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
21 Feb 2025
Dear Guest, Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon. Best Regards, Pearlyn Koh Assistant Rooms Division Manager
A***a
icon-origin-TRAVELOKA
7.9
/10
Reviewed 22 week(s) ago
friendly staff during our stay the AC problem has been fixed but it doesn't work anymore, so I'm too lazy to call a technician, drinking water is not available, it seems like you have to take tap water and then boil it using the available tools, the room is cramped, stuffy smells of cigarettes even though we don't smoke, luckily the friendly staff still helped us, it should have been 3 nights but after only 2 nights we immediately checked out because we couldn't stand the smell of cigarettes and the stuffiness
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Feb 2025
Dear Guest, Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon. Best Regards, Pearlyn Koh Assistant Rooms Division Manager
Harty P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
It was very nice to be given chocolates and a happy honeymoon greeting but forgot to take a photo. The room was clean even though it was not spacious, but still enough for two people. And on the second night in the middle of the night there was an alarm sound, everyone was shocked but it turned out to be a false alarm, and the next day we were given fruits as a sign of apology from the hotel, and on the last day we were allowed to check out late until 12.30 noon. Thank you Orchad hotel, if I go to Singapore again I will stay here.
Read More
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
16 Feb 2025
Dear Harty, Dear Netty, We want to express our gratitude for the wonderful review you gave us after staying at Orchard Hotel Singapore. It's an honor to have you on your very special occasion, your honeymoon. And we want to congratulate both of you. We take pride in providing exceptional care and comfort to our guests, and we appreciate the opportunity to be a part of your Singapore experience. We're looking forward to welcoming you back again soon. Best Regards, Pearlyn Koh Assistant Room Division Manager
Aditia P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Best hotel in orchard singapore
1 people find it helpful
Accommodation's Reply
09 Feb 2025
Dear Aditia, Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. We take pride in providing exceptional care and comfort to our guests, and we appreciate the opportunity to be a part of your Singapore experience. We're looking forward to welcoming you back again soon. Best Regards, Pearlyn Koh Assistant Rooms Division Manager
Nanang h.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
Great location, near bus stop. Clean hotel.
1 people find it helpful
Accommodation's Reply
05 Feb 2025
Dear Nanang, Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon. Best Regards, Pearlyn Koh Assistant Rooms Division Manager
L***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 week(s) ago
I got a room with 1 large bed, I originally ordered twins because it was the cheapest. Thank you
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
05 Feb 2025
Dear L***a, Thank you for sharing your feedback with us. I am sorry to hear that your recent stay at Orchard Hotel Singapore was not up to our usual standards. We take great pride in providing exceptional guest experiences, and I apologize that we fell short this time. We hope to have the opportunity to welcome you back in the near future and provide you with a more successful stay. Thank you for taking the time to share your valuable feedback. Best Regards, Pearlyn Koh Assistant Room Division Manager
T***g
icon-origin-TRAVELOKA
5.0
/10
Reviewed 23 week(s) ago
Worst hotel experience ever everything is dirty, there is no water or anything in the room, bed sheet is dirty, bathtub is dirty, disgusting, avoid at all cost this is not a 5 star hotel
1 people find it helpful
Accommodation's Reply
09 Feb 2025
Dear T**g, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for any inconvenience or disappointment you experienced during your visit. We take all guest reviews seriously, and we appreciate your honesty in bringing these issues to our attention. We understand that your experience fell short of your expectations, and we truly regret any inconvenience caused. We would like to assure you that your concerns have been noted and shared with the relevant departments for immediate attention and improvement. We are committed to providing exceptional service and a comfortable stay for all our guests, and we deeply apologize for any lapse in meeting those standards. We value your patronage and hope to have the opportunity to provide you with a better experience in the future. Best Regards, Pearlyn Koh Assistant Rooms Division Manager
Joike
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
All staff friendly and good explain/guide tourism
1 people find it helpful
Accommodation's Reply
05 Feb 2025
Dear Joike, Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon. Best Regards, Pearlyn Koh Assistant Rooms Division Manager
A***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 23 week(s) ago
Check-in was a bit slow, but staff's friendliness, helpfulness and attitude made up for the time. The room I stayed in was exceptionally clean. Location-wise, it's quite a walk to the nearest MRT station (1KM/10mins walk), but there's a bus station just around the corner.
1 people find it helpful
Accommodation's Reply
05 Feb 2025
Dear A***g, Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon. Best Regards, Pearlyn Koh Assistant Rooms Division Manager
A***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
Very nice hotel & not far from everywhere
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Feb 2025
Dear A***h, Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon. Best Regards, Pearlyn Koh Assistant Rooms Division Manager
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Orchard Hotel Singapore

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2025 Traveloka. All rights reserved