YMCA @ One Orchard

Older building, but clean. The location is very convenient. Very easy to get around. Lots of shops and restaurants around. Highly recommended.

Nice place to stay in a nice area. 18 minutes walking distance to Bugis/Arab square or Chinatown. Nice staff. Room smells humidity

Close to MRT station, easy access

The hotel needs updating. The hotel room needs renovation.

A basic but comfortable and affordable place to stay in Singapore. Close to Orchard Rd and MRT station.

Central with easy walk to bay. Many restaurants closeby. Accommodation not flash but good value for Singapore standards. Only things missing were face clothes and plastic cups for bathroom use. Very efficient air conditioners.

They don't service the rooms frequently enough. Stayed for 10 days and they only serviced it once.

Excellent location and access to public transport

It was an okay stay but they did not clean our room.

Good location & friendly staff. Hard to get warm water for shower

Avoid staying at YMCA. Not a hotel – no service at all! The main reception area looks clean, but not the guest rooms! When we arrived at the hotel on the first day, they forced me to sign on their Ipad that I agree to only one time bed sheet change during 8 night stay. This information should be given to the guests PRIOR to booking! The room smells of damp/mould. Only shower gel provided, no shampoo/conditioner/hand soap. No hand towel, only one bath towel per person. No vacuuming or cleaning of room. We had to phone reception or catch the cleaner everyday to request for fresh towel. You have to bring the dirty towels to them and let them count. They act like the guests will steal the towels! There were many crawling insects on the toilet wall, room floor and table. When we complained, cleaner randomly sprayed the wall, not where insects were seen. The room aircon was horrible; either too cold or too hot. The controls do not work. Only 2 bottled water, 2 tea bags and 2 coffee bags on the first day of our stay. No replenishment. They put a small notice, asking the guests to buy bottled water from them. The water heater for the shower is antique and the electrical cables were exposed! Hotel technician kept saying it was safe! When we booked the “hotel” online, they did not inform us renovation work was planned. On the 2nd day of our stay, we suddenly saw a notice that renovation was ongoing. When I wrote to management about the poor services, they did not respond. Appalling!

Very basic stay. Clean room except no hand soap, shampoo or slipper. Friendly stuff.

Staff are friendly and environment is good.

Request for toothbrush kit upon arrival but did not receive. The speedy kettle in the room is leaking badly. Apart from the nice scent at lobby, the room condition need more up keeping.

Detergent used to wash the bedsheets aggravates my eczema. Bad smells of spicy body odour in the room.

Was pleasantly surprised at how clean and modern this property was Has a great pool and the staff are lovely

Simple, clean, staff was helpful when we needed extra bedding and towel for our child.

Check in was smooth and they gave me a free room upgrade as a surprise. The room was really comfortable and the staff were friendly, service with a smile. My stay was enjoyable and a blessing to book the hotel at such short notice. Thank you so much!

The location was good. Very central. The swimming pool was quite nice too. We were met with hidden charges when we arrived. We booked a room for two adults and a child but there were only enough beds for two people. We were asked to pay more for the additional bed. That was resolved after some lengthy discussion. Breakfast was supposed to finish at 10 but at 9:45 the staff started to remove items such as bread and unplug the toasters. We were told point blank that bread had run out and then 5 minutes later staff brought out a loaf of bread.

Great for the price. Location is amazing. Breakfast is not. All rooms have twin beds.