Thanda Manzi Country Hotel

Disappointment and frustration with the treatment I received during my recent stay at Thanda Manzi. Despite my expectations of a comfortable and welcoming experience, I was subjected to unacceptable behavior from the hotel staff at night yesterday at 21h40 when I was sleeping. On 06April 2025, I arrived at the hotel and was initially greeted politely. However, as my stay progressed, I encountered several issues with the staff's attitude and behavior. Specifically, I was treated rudely and unprofessionally, which made me feel unwelcome and uncomfortable. The situation escalated at 21h40 where I was essentially "chased out" of the hotel by the staff, who seemed more interested in rushing me out than in providing me with the service I had paid for. At 21h40 i was woken up with my wife and I was told I need to pay more a R1000 extra in order to sleep there. Something that should have been addressed at check-in or check-out. Despite that I booked via Expedia where I get preferential rates. This behavior was not only unprofessional but also unacceptable. So I ultimately was forced to leave the hotel same night. And hence means I only paid R2732.20 to spend few hours there. As a paying customer I’m still shocked and I expect a certain level of service and respect from the hotel staff. Unfortunately, my experience at Thanda Manzi fell far short of my expectations.

A little gem.. the staff and owners are just amazing.. thank you

The stay was comfortable. The room lacked carpets/rugs and as such made it uncomfortable. Lack of minibar/fridge is also a concern. The dinner menu was extremely limited (only 6 options available).

We stayed in one of the suites which was very spacious with both a large seating area inside and a small terrace. The staff were very helpful throughout. The restaurant was nice for dinner but closed fairly early in the evening (about 9). Breakfast was very plentyful in fact more than we could eat so we were given a doggy bag and ate the cold meat and cheese for lunch.

Amazing.