AC Hotel Ciutat de Palma by Marriott

Room was small but clean. Location was around 30 minute walk along the sea front to the cathedral and town centre, although there are small cafes and restaurants nearby the hotel. Would have given it a higher rating if check in had been better. We arrived at 1pm, and they said that check in starts from 3pm so we could leave our luggage and wait, which was fine. We did all the necessary paperwork at 1pm. When we returned at 3pm, we were told our room wasn’t ready and was only now being cleaned. After waiting 2 hours, to only start cleaning a room at check in time is unacceptable. I said I was not prepared to wait and they found a different room which was available within 10 minutes. It was quite stressful. The hotel does have an underground car park too, you have to reserve a space in advance with the hotel, it’s €28 per day and it was stressful to get the gate opened too, we called reception to open it, but it closed before we could get the car in, so we had to call and wait again. Wouldn’t stay again, was a bit further out of town than I expected.

Very well situated in a central position within walking distance of the main shopping and restaurant area and the port area also nearby this is a real find. Good value for money.

Room was clean and modern

Lovely hotel in a great location, very clean.

Ok

+Staff were friendly and were able to prepare the room sooner than the check in time. +Room’s spacious (Queen Room for 2 people) and had a good range of amenities (body wash, shampoo, coffee machine, bottled water, iron and safe) +Good night sleep - Room was dusty all over. - noise transfer from balcony door was very loud like the door seal wasn’t working. On a busy main road so a lot of noise from cars. Overall, a good stay for the money. 10min walk to the city centre of Palma. A lot of restaurants in the area if you didn’t want to walk too far

Great

Nice location, cozy place to stay

Excellent staff

Too small

I would not recommend this hotel. From the moment I walked in, there was a distinct unpleasant smell throughout the property. The place felt old, poorly maintained, and in need of serious renovations. The location didn’t help either, it’s in a run-down area surrounded by numerous Thai massage parlors, right on a busy intersection where traffic noise was constant day and night. The WiFi didn’t work at all during my stay, and when I asked the staff for help, they were rude and dismissive. In fact, the staff’s general attitude was unwelcoming, and they offered no useful assistance, not even with basic local recommendations. Overall, this was one of the least pleasant hotel experiences I’ve had between the smell, the noise, the poor service, and the outdated facilities, I regretted booking here. Shocked that this is a Marriot.

Room was super clean, bed very comfortable, service and helpfulness of all staff (lounge/dining, housekeeping, front desk). Great location walking distance to many restaurants, sights, bus transport, etc.

Beautiful room, nice location

Gorgeous hotel, very nice employees.

Great hotel. Awesome location. Amazing breakfast.

Lovely buffet breakfast Good location for walking around the city First floor room - aware of traffic and bar noise till late - to be expected but might not suit light sleepers

Very nice property. Expedia has the wrong address in, so it took us some time to find it. But we found it by just typing in the hotel name instead of the address

Very good location, clean, friendly and polite staff

I would’ve marked my overall rating a lot higher but I was misled by the staff on the building parking. The cost was never discussed and I was under the impression that it was going to be free. When i checked out i was charged $30 EUR a night for parking when there was free street parking thay I would’ve been completely fine with. The interaction rubbed me the wrong way and lack of transparency doesnt feel great.

This hotel is in a great location however, the rooms are very dated and small beds are not very comfortable. Main area is renovated, but not rooms