Catalonia Gracia

Poor cleanliness - multiple hair on bedsheet and pillow cases. Despite the staff offered alternative rooms, the second and third rooms got the same issues. Since no other alternatives, we brought sticky tape to remove the hair by ourselves. Staff - while some listened and apologised for their mistakes, some are very judgemental with an attitude. The management handles our complaints poorly— 1) x3 clothing items left on bed in the morning, and were missing when we returned in the evening. Reply from management: house keeping team and laundry company are unable to find the items, and they are unable to identify the cause. Conclusion: missing item “can happen”; and refused to any financial compensation. 2) hair on bed in all 3 rooms offered. Despite front desk staff witnessed the issues in all 3 rooms, management’s reply: “that’s strange” Facilities - poor drainage in shower, and faulty water tap. When the tap is turned on, both shower head and bath tub taps are on, I.e. excessive water coming out. During shower, water built up to above ankles within 2mins of shower. Issues reported; no feedback provided for 2 days. After follow up, we were informed that the maintenance team is waiting for parts to fix the tap. It is disappointing that no updates provided, nor an alternative room being offered. X2 power outage in one night. Malfunctioning hair dryer. Location - excellent location; close to metro and buses stops. But, is it enough to be considered as a good choice???

Room was clean comfortable, staff is outstanding. Hotel is undergoing updating with new elavators and pool. Bathroom had a walkin shower which was great.

Clean, service is good

Nice hotel in good location. Reception staff felt a bit unwelcoming and not too helpful . Otherwise hotel was fine.

Nestled in a neighborhood, walking distance to many sights

The area is one of the best in Barcelona, lots of bars and restaurants around. Walking distance to the Sagrada Familia. The hotel and the room were clean and cozy, the bed was very comfortable. Staff was friendly and helpful. Overall, a great stay!

A/C very loud.

I really like this property. Friendly staff and in a great location.

Great location! Walking distance from most main attractions, shopping streets, and main public transportation stations. The breakfast was very good! Service was great! Overall we are happy with our stay!

I can’t say enough good things about Catalonia Gracia. From the moment we arrived, we were welcomed with warm smiles and genuine hospitality that instantly made us feel at home.

Great property

Amazing stay

Well located

Juan Carlos (reception)and Laura(chamber maid) were excellent and made the experience of the hotel better. Hotel has some minor maintenance issues such as lift was out of service a couple of times during our stay also there was a terrible sewage smell at random times throughout the hotel however in the room it was fine so that was good

Staff was very helpful. Room cleaned and cleaned daily. Location is convenient to restaurants and transportation. Breakfast buffet had lots of options, we very much enjoyed it!

What a beautiful hotel close to everything you would want to see in Barcelona! The staff were knowledgeable and helpful and you could walk to most major attractions within 30 minutes.

Good

Very nice hotel. Friendly staff and clean property. Within walkable distance to Paseig De Gracia

House keeping was excellent. Thank you

Great little hotel with very friendly staff! In the center of everything.