Hotel Riu Palace Maspalomas - Adults Only

The property is beautiful and most the staff is very helpful. Loved the breakfast and dinner buffets. Location against the dunes is wonderful. I didn’t love that they expect the guest to pay extra for use of the in-room safe and the room gets a lot of noise from pool area, rooms above, hallways. So if you are light sleeper, this may not be your hotel.

Very comfortable hotel, amazing food in the buffet, however some elements of it became slightly repetitive, but the quality was always good. The only one thing I would like would be a better coffee machine in the rooms, the instant coffee was terrible. But overall incredibly comfortable, nicely kitted out and maintained, great pools and the service in the restaurants and at reception was absolutely fantastic. Cannot fault the staff at all.

10/10 would not recommend this place. This is definitely the most loosely labeled “resort” I’ve ever been to. I’ve never been to a place I’m paying so much money for that has so many stipulations and rules. First, what people said is true in the reviews. It is very quiet here with 95% of the customers being elderly. There is a strict dress code for attending the restaurants where you have to where pants and a T-shirt. Problem is, I didn’t bring pants because I’m on a hot desert island on vacation, I had to borrow some to get in. There is no convenience store in the resort to get drinks or snacks, so if you need to get a late night beverage or munchies, you have to go into town. The restaurants are only by reservation, no walk ins. The food is as bland as bland can be at every single restaurant. The buffet only serves breakfast and dinner and the restaurants only serve dinner. If you want lunch you have to walk out past the pool where they have a small menu for poolside food. The pool is awkwardly dead silent with no music playing for atmosphere, I’d be fine with even classical music. They have a poolside bar but WONT LET YOU BRING YOUR DRINKS IN THE POOL. When we tried, we were told we had to get out. This is supposed to be a vacation but it felt like daily we were being told we were breaking a rule or we were being inconvenienced. Spend your money elsewhere at a place that knows what the word vacation means. I’m all for rules but it needs to make sense.

amazing location, great staff,

Great food. Was wary that there was a buffet but it was amazing. Varied and very fresh. Wonderful.

Our second trip to Riu Palace Maspalomas. We enjoyed it so much both times.

I can't categorise this hotel as 5 stars, if most people here have had travelled to all 5-star hotel type, they should know the difference, but this is a good location staying in the south. 1.Check in - waited outside with others, processing were done simultaneously by calling everyone,our luggage’s were all brought into the room 2.No slippers so if you are not used to walking barefoot, then bring some indoor slippers. 3.No Free bottled water -this is 5-star hotel 4.No turndown service, but a room attendant will knock your door if you need a towel or not. 5.No coffee machine(capsules) but instant sachet coffee, cream, sugar and a kettle, no cutlery but rather a wooden stick (like those used in every Mcdonalds store). 6.TV has Sky news and other old movies but no other English channels to explore. 7.Safety deposit you need to pay, this is the only hotel classified as 5 star and in our entire travelling years that we must pay for this safety box. 8.Dinner foods are bland to our taste and the presentation is kind of repetitive and the same every night, the Chef should twist it a bit more appealing even though it's kind of repetitive each or other night, presentation of the foods helps.no one will greet you or accompany or pin point you to a seat, so choose your table or ask if it's free to sit. 9.Staffs are very attentive, In general, we would like to give thanks to Jesus that serves us all the time, he always been attentive and helpful to our needs.

There are many, many great points about this resort. The staff, the food, the showers, everything was great. The reason for only four stars instead of five is because there is a mandatory rule that men must wear trousers to eat inside any restaurant and this was not explained before arrival. Women can wear any length of dress, skirt or shorts but men must be in full length trousers. Only having the one pair that I flew in left me with little options. If you have such strict rules, make sure guests know about it before arriving so I could have packed more appropriately. I’ve checked the booking process and all correspondence and nothing was ever mentioned. I spoke with management while there and the reply I got was, “we need to think about the other guests” but there was just a shrug of the shoulders when I said it was one clear rule for men and another for women which wasn’t fair. It was an annoyance but it didn’t ruin the holiday which was great. Just wish you’d either change the archaic “men have to wear trousers” rule or let guests know who book through Expedia that these are the rules.

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Great location and service.

This was a beautifully clean hotel, and staff were, mostly, very friendly. The location is excellent for exploring the dramatic dunes. There was a very good selection of high quality food, and I particularly liked the healthy/vegetarian corner of the buffet. There are two restaurants that you can book into, which was a nice touch, although choice is restricted there, particularly for non-meat eaters. Having a heated pool was really good for the time of year I was there (Jan). The gym was basic but offered enough for me with bikes, crosstrainers and treadmills with some weight machines. I found it very disappointing that such a luxury hotel would charge me (50 euro) to use the in-room safe. This has been complained about by many other reviewers and the hotel just seem to ignore it. I was also not impressed that, although half-board, I had to pay for water with my evening meal. The water in the bathrooms is signed as non drinkable and you have to pay for a bottle of water from the mini bar. This feels like cheap tactics that you wouldn't expect from a quality hotel, and concerning in a hot country. The only water fountain is at the gym.

Large comfortable hotel

We choose to visit Gran Canaria every year late January and stayed at this hotel for the first time for a change. The hotel is in excellent condition and offers all the luxuries you would expect from a 5 star hotel. The buffet breakfast and dinner offered lots of choice and overall was very satisfactory. We requested a sea view room on the right side of the hotel to enjoy the afternoon and evening sun which we received. The pool areas were very nice with plenty of sun beds and shade if required. The staff were all very pleasant and polite and added to our stay. There are plenty of bars and restaurants nearby should you wish to go out. Plus it is a 25 minute walk to playa Del Ingles beach and a 40 minute walk across the dunes to Meloneras which has some nice lunch options. Our only moan was we thought the evening entertainment started and finished too early and clashed with dinner. Bearing in mind this is an adult only hotel a bit later finish would be better. However overall a very nice hotel and would certainly return.

Amazing hotel and service

Nous avons été déçu par notre chambre. Elle été située en rez de chaussée exposée nord. Il y faisait froid (18/19°) et pas de chauffage ! La réception nous a dit qu'il n'y avait pas de chauffage aux Canaries ! Nous avons dû de mander deux couvertures et mon conjoint est tombé malade. Nous connaissions cet hôtel et pensions que pour un cinq étoiles nous aurions un meilleur service. Un hôtel 5 étoiles doit être parfait !

The food in all the restaurants of the hotel is high quality and with great variety. The staff is really friendly and well trained, service is amazing.

Just a fabulous hotel couldn’t fault anything one of the best hotels we have stayed in with a special thank you to all the staff for making our holiday so memorable

An excellent property in a great location. Buffett of a very high standard serving excellent breakfast and dinner.

front desk. After paying for our room in two parts (due to issues with their faulty card machine), my partner was told that the payment hadn’t been processed, and they insisted we pay the full amount again, along with our food and drink expenses. Even after showing them the receipt and proof of payment, they continued to insist we hadn’t paid. Thankfully, I kept all the documentation, but instead of an apology, we received a dismissive “okay, we’ll take it off now.” It was handled terribly, as if we were criminals trying to get away with something. This encounter completely soured our experience, and I’ll never set foot in this hotel again. Other disappointing aspects included: 1. Noise in the Morning: The cleaning staff began rolling their trolleys on hard floors as early as 8:00 a.m., with loud echoes and chatter that woke guests up. Even on Sunday, they didn’t hold back, starting at 8:45 a.m. 2. Underwhelming Dining Experience: The breakfast and dinner buffets prioritized quantity over quality. Bread and pastries seemed store-bought, eggs were overcooked, and yogurt was an unappealing, gloopy blob. The coffee—whether cappuccino or café con leche—was undrinkable. Booking a la carte restaurants was impossible for days after arrival, adding to the frustration. 3. Lack of Basic Amenities: In the room, we had no complimentary bottled water, and we had to pay extra to use the safe. These are basic expectations for a five-star hote

The staff was so friendly and helpful. The food was absolutely outstanding! The pool was gorgeous and so was the view of the magnificent dunes!! Definitely coming back!