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Hotel Universal
Hotels
8.2
/10
Very Good
646 reviews
What Guests Say About Their Stay
John and Carla
10.0
/ 10
The hotel is in a great location in Santiago, about 10 minutes from the Cathedral and near lots of retail and local shops and restaurants. Rooms were clean and bathrooms are modern. The receptionist helped us with transportation to the airport. Would definitely stay here again.
Ana
10.0
/ 10
The staff is very nice and very helpful.
The hotel is clean, small but nice. The breakfast is also good. You have Zara and Massimo Dutti right next to the hotel which is a sin. From the airport you take the bus 6A and the bus stop is just at the entrance of the hotel. If I come again I will definitely stay at Hotel Universal.
David
10.0
/ 10
Great location ten minutes walk from the railway station and five minutes walk from the nearest access to the old town. Clean well-appointed room and friendly staff. I'd absolutely stay here again.
In the Area
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Plaza Galicia, 2, Santiago de Compostela, A Coruña, Galicia, Spain, 15706
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Hotel Universal
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What's around Hotel Universal
Plaza Galicia, 2, Santiago de Compostela, A Coruña, Galicia, Spain, 15706
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Discover More About Hotel Universal
Location
Staying at Hotel Universal is a good choice when you are visiting Santiago de Compostela.
About Hotel Universal
Hotel Universal is the smartest choice for you who are looking for affordable accommodation with outstanding service.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Hotel Universal is a hotel with great comfort and excellent service according to most hotel's guests.
Staying at Hotel Universal will surely satisfy you with its great hospitality and affordable price.
All facilities in Hotel Universal
Others
Hotel Services
- Luggage storage
- Express check-out
- Multilingual staff
- 24-hour Receptionist
- Newspaper in lobby
- Tours
Public Facilities
- Others
- Smoke-free area
- Safety deposit box
- Coffee shop
- Elevator
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
Accommodation Policy & General Information in Hotel Universal
Important Note
- Fee for buffet breakfast: approximately EUR 8 per person
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: EUR 1.65 per person, per night. This tax does not apply to children under 18 years of age.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel Universal | 54 |
Another facilities in Hotel Universal | Luggage storage, Express check-out, Multilingual staff, 24-hour Receptionist, Newspaper in lobby |
Frequently asked question in Hotel Universal
What are available facilities at Hotel Universal?
There are top facilites at Hotel Universal such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Universal?
The standard check-in time at Hotel Universal is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hotel Universal provide breakfast?
Yes, Hotel Universal provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Hotel Universal have?
Hotel Universal is a 2.0-star hotel.
How many rooms does Hotel Universal have?
Hotel Universal has 54 rooms in total.
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More Reviews from Other Guests in Hotel Universal
Overall Ratings & Reviews Hotel Universal
Other sources (646)
8.2
Very Good
From 646 reviews
Cleanliness
8.6
Room Comfort
7.8
Location
9.4
Service and Facilites
8.4
Sort by
Most Relevant
Preferences
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Traveler Reviews Hotel Universal
Number of reviews per page
20
40
Top reviews
Leo
Leisure
6.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Small rooms just for spending the night. No shampoo or conditioner just a little botle of bath gel. Phone did not work
John and Carla
Leisure Family
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
The hotel is in a great location in Santiago, about 10 minutes from the Cathedral and near lots of retail and local shops and restaurants. Rooms were clean and bathrooms are modern. The receptionist helped us with transportation to the airport. Would definitely stay here again.
Ana
Leisure
10.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
The staff is very nice and very helpful.
The hotel is clean, small but nice. The breakfast is also good. You have Zara and Massimo Dutti right next to the hotel which is a sin. From the airport you take the bus 6A and the bus stop is just at the entrance of the hotel. If I come again I will definitely stay at Hotel Universal.
Michael
8.0
/10
Reviewed 34 week(s) ago
Hotels.com verified review
Arrived late due too delayed flight. Room was clean & comfortable.
David
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Great location ten minutes walk from the railway station and five minutes walk from the nearest access to the old town. Clean well-appointed room and friendly staff. I'd absolutely stay here again.
Maria
Leisure with Partner
8.0
/10
Reviewed 59 week(s) ago
Expedia Group verified review
The place was very clean the service staff was very professional and helpful. 5 stars for Victor, Alicia at the front desk and Olga who works at the breakfast room, they all provided an excellent customer service. Thank you!!!
Bea
4.0
/10
Reviewed 60 week(s) ago
Hotels.com verified review
Absolutely shocking value for money - really annoying to be given the worst rooms when you're travelling on your own
Cleanliness left a lot to be desired - the bathroom bin was full with the previois guest's rubbish and the hair dryer was dirty, broken (with ancient sticky hair around it) and certainly not in presentable condition for hotel guests.
Mattress and pillow reaally dated and uncomfortable.
I have stayed in this hotel a few times due to its excellent location, but never again!!
Read More
claudine
Friends and Family
10.0
/10
Reviewed 61 week(s) ago
Hotels.com verified review
Very nice hotel around the corner of old town. Airport bus stops right in front. Excellent breakfast and super nice staff. Would stay again.
Jacqueline
Leisure with Friends
10.0
/10
Reviewed 62 week(s) ago
Expedia Group verified review
Friendly staff. Room was decently spaced and very clean. Breakfast was good:). Quiet at night. No screens on the windows but maybe that’s a Spain thing? Not sure. Enjoyed the location! I’d go back.
Jesenia
Leisure Family
8.0
/10
Reviewed 65 week(s) ago
Expedia Group verified review
Great location.
Yoshiyuki
Leisure with Partner
8.0
/10
Reviewed 68 week(s) ago
Expedia Group verified review
No fridge in room.
Denise
10.0
/10
Reviewed 72 week(s) ago
Hotels.com verified review
Great location, very clean and spacious. Excellent staff as well.
Lara
Leisure Family
10.0
/10
Reviewed 76 week(s) ago
Expedia Group verified review
A nice hotel centrally located.
We had construction right outside of our window which is the only complaint
Carola
10.0
/10
Reviewed 77 week(s) ago
Expedia Group verified review
We has a triple room. The room had enough space for us and our daughter of 17. She even had her own TV. Only one bathroom but toilet and shower in one room made it easy.
Kieran
8.0
/10
Reviewed 77 week(s) ago
Expedia Group verified review
Nice staff
Verified traveler
Friends and Family
2.0
/10
Reviewed 78 week(s) ago
Hotels.com verified review
Room had a very strong smell of paint or other chemical and furniture was covered of a fine dust (seems it was recently sanded and painted) but was not cleaned properly. Had to open the windows in the middle of the night to dissipate the strong odor. Additionally, the room was next to the dining room which was extremely noisy. Complained to reception personnel about the room odor and all they said was sorry. Not much of a solution. Very displeased with this hotel.
Read More
Heather
Leisure with Partner
8.0
/10
Reviewed 80 week(s) ago
Expedia Group verified review
This is the second time we’ve stayed here after our Camino. It is close to all amenities and only a short walk to the Cathedral. We did have some issues with our room this time as the AC for the building was not on and our room was 27C. The staff that evening was helpful and did some troubleshooting. And when that did not work staff did change our room to a cooler room with cross breeze. Not everything always goes as planned but it is in those moments staff can make a difference and they absolutely did. That goes a long way. We will be back.
Read More
Emily
Leisure
10.0
/10
Reviewed 80 week(s) ago
Expedia Group verified review
Very convenient, simple, clean room in the center of Santiago de Compostela. I arrived before check-in and left my luggage with the front desk staff while I went out. Then I got my key a little early once the room was ready. It was a good experience.
Rosana
10.0
/10
Reviewed 84 week(s) ago
Expedia Group verified review
Personal amigable. Cerca al centro de la ciudad
edith
Leisure
6.0
/10
Reviewed 86 week(s) ago
Expedia Group verified review
I check in the afternoon and the men are working on the floor that I was in. I didnot know they are renovating the hotel. I’m so tired I need my rest but could not bec they are pounding on the wall. I asked them what time they would be finished, they replied at 7 pm. I just went out to eat and relax at Burger King. If I have known that they are renovating, I could have reserve to another hotel.
Read More
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Hotel Universal
Other sources (646)
8.2
Very Good
From 646 reviews
Cleanliness
8.6
Room Comfort
7.8
Location
9.4
Service and Facilites
8.4
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Hotel Universal
Number of reviews per page
20
40
Top reviews
Leo
Leisure
6.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Small rooms just for spending the night. No shampoo or conditioner just a little botle of bath gel. Phone did not work
John and Carla
Leisure Family
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
The hotel is in a great location in Santiago, about 10 minutes from the Cathedral and near lots of retail and local shops and restaurants. Rooms were clean and bathrooms are modern. The receptionist helped us with transportation to the airport. Would definitely stay here again.
Ana
Leisure
10.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
The staff is very nice and very helpful.
The hotel is clean, small but nice. The breakfast is also good. You have Zara and Massimo Dutti right next to the hotel which is a sin. From the airport you take the bus 6A and the bus stop is just at the entrance of the hotel. If I come again I will definitely stay at Hotel Universal.
Michael
8.0
/10
Reviewed 34 week(s) ago
Hotels.com verified review
Arrived late due too delayed flight. Room was clean & comfortable.
David
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Great location ten minutes walk from the railway station and five minutes walk from the nearest access to the old town. Clean well-appointed room and friendly staff. I'd absolutely stay here again.
Maria
Leisure with Partner
8.0
/10
Reviewed 59 week(s) ago
Expedia Group verified review
The place was very clean the service staff was very professional and helpful. 5 stars for Victor, Alicia at the front desk and Olga who works at the breakfast room, they all provided an excellent customer service. Thank you!!!
Bea
4.0
/10
Reviewed 60 week(s) ago
Hotels.com verified review
Absolutely shocking value for money - really annoying to be given the worst rooms when you're travelling on your own
Cleanliness left a lot to be desired - the bathroom bin was full with the previois guest's rubbish and the hair dryer was dirty, broken (with ancient sticky hair around it) and certainly not in presentable condition for hotel guests.
Mattress and pillow reaally dated and uncomfortable.
I have stayed in this hotel a few times due to its excellent location, but never again!!
Read More
claudine
Friends and Family
10.0
/10
Reviewed 61 week(s) ago
Hotels.com verified review
Very nice hotel around the corner of old town. Airport bus stops right in front. Excellent breakfast and super nice staff. Would stay again.
Jacqueline
Leisure with Friends
10.0
/10
Reviewed 62 week(s) ago
Expedia Group verified review
Friendly staff. Room was decently spaced and very clean. Breakfast was good:). Quiet at night. No screens on the windows but maybe that’s a Spain thing? Not sure. Enjoyed the location! I’d go back.
Jesenia
Leisure Family
8.0
/10
Reviewed 65 week(s) ago
Expedia Group verified review
Great location.
Yoshiyuki
Leisure with Partner
8.0
/10
Reviewed 68 week(s) ago
Expedia Group verified review
No fridge in room.
Denise
10.0
/10
Reviewed 72 week(s) ago
Hotels.com verified review
Great location, very clean and spacious. Excellent staff as well.
Lara
Leisure Family
10.0
/10
Reviewed 76 week(s) ago
Expedia Group verified review
A nice hotel centrally located.
We had construction right outside of our window which is the only complaint
Carola
10.0
/10
Reviewed 77 week(s) ago
Expedia Group verified review
We has a triple room. The room had enough space for us and our daughter of 17. She even had her own TV. Only one bathroom but toilet and shower in one room made it easy.
Kieran
8.0
/10
Reviewed 77 week(s) ago
Expedia Group verified review
Nice staff
Verified traveler
Friends and Family
2.0
/10
Reviewed 78 week(s) ago
Hotels.com verified review
Room had a very strong smell of paint or other chemical and furniture was covered of a fine dust (seems it was recently sanded and painted) but was not cleaned properly. Had to open the windows in the middle of the night to dissipate the strong odor. Additionally, the room was next to the dining room which was extremely noisy. Complained to reception personnel about the room odor and all they said was sorry. Not much of a solution. Very displeased with this hotel.
Read More
Heather
Leisure with Partner
8.0
/10
Reviewed 80 week(s) ago
Expedia Group verified review
This is the second time we’ve stayed here after our Camino. It is close to all amenities and only a short walk to the Cathedral. We did have some issues with our room this time as the AC for the building was not on and our room was 27C. The staff that evening was helpful and did some troubleshooting. And when that did not work staff did change our room to a cooler room with cross breeze. Not everything always goes as planned but it is in those moments staff can make a difference and they absolutely did. That goes a long way. We will be back.
Read More
Emily
Leisure
10.0
/10
Reviewed 80 week(s) ago
Expedia Group verified review
Very convenient, simple, clean room in the center of Santiago de Compostela. I arrived before check-in and left my luggage with the front desk staff while I went out. Then I got my key a little early once the room was ready. It was a good experience.
Rosana
10.0
/10
Reviewed 84 week(s) ago
Expedia Group verified review
Personal amigable. Cerca al centro de la ciudad
edith
Leisure
6.0
/10
Reviewed 86 week(s) ago
Expedia Group verified review
I check in the afternoon and the men are working on the floor that I was in. I didnot know they are renovating the hotel. I’m so tired I need my rest but could not bec they are pounding on the wall. I asked them what time they would be finished, they replied at 7 pm. I just went out to eat and relax at Burger King. If I have known that they are renovating, I could have reserve to another hotel.
Read More
Number of reviews per page
20
40