Becozy Self Check-in & Pop-up Hotel

Small and clean. Ok location, I had little ptoblem while ckecking in, since they havent send me an e-mail 24h before arrival

Property isn’t what is advertised on the website. No shared tv lounge, no breakfast, no snacks kiosk! No staff on site to help you if a problem occurs. Room wasn’t clean when we checked in, was told we would have to pay for a cleaner to clean it! Would never stay here again.

At a fault of my own me and a friend booked this hotel not realising it was in the middle of the red light district, this at times did feel un easy walking the streets in the evening. That being said it was a nice stay and easily walkable to places. Although it’s self check in, staff were reachable via the phone which was helpful.

Decent basic room, goid value for money

Check in was relatively complicated as the instructions to use the tablet in the foyer were old as no tablet exists in the foyer. Staff on the chat were extremely helpful, however. Bedding was clean but room was incredibly dusty and there was no shower gel/ shampoo or conditioner in the bathroom.

Fist of all, when we arrived we were a approached by a very disoriented man that was trying to get in but not owning a booked room! We saw drug changes on the corner of the hotel. When we came into the hotel the self service snack machine was empty and it was never refilled when we were there! The room does not look at all like the photos they provide on the website, it was super dirty like they had only changed the bedsheets and towels and that was is! No vacuuming or cleaning what so ever! I really do NOT recommend taking this hotel!

Stayed here many many times - this time wasn’t the best :- tablet in reception frozen so couldn’t finalise check in, had to wait ages for Live Chat to respond with room number & key code (had to help other guests in same situ the day after), no water bottles in my room (as advertised & had every time before), no fan (which I know other rooms had as I was there before when they were assembling them putting them in the rooms a year or so ago during another heatwave). Room was not in a good condition - wardrobe door missing with the frame damaged on side & floor, light not working above sink unit in main room, shower head sending water in all directions…dissatisfied & disappointed

The hotel itself was standard and average - relatively clean bathrooms and nicely decorated common areas. The check in process was confusing, and I had some confirmations that said a 2pm check in and some that stated 4pm. Thankfully, the WhatsApp app support was excellent and soon cleared up questions I had, but it was not a smooth process and I witnessed multiple other people struggling with main door access, access to their rooms, and the online check in process. I would only recommend staying here if you have time to spend messing around and working through a clunky check in with no human presence in the hotel to help.

N

As a regular customer this visit was very disappointing - no water bottles in the room, vending machines empty & never restocked during our 4-day stay, reception floor looked like it needed a clean. Also the cash box at the tea/coffee station had been broken into. No staff seen during my stay either…

Self check-in hotel, which was not user friendly. Multiple emails sent , but not check-in details. Hotel was very run down with strange furniture and a random dirty storage room in the penthouse suite....very strange. Curtains were not blackout and wi dows not preventing noise.

A little information for fellow travellers: If you are planning to stay here make sure you (a) get your Basel card and front door access code by email (b) Number 50 bus will take you from the airport to the main train station (free with your Basel card). Take the number 8 tram to Kaserne (the hotel is just 50 metres from this stop (again free with Basel card). C) You will need your front door code to enter the lobby and you will need a qr code or be cozy booking reference to get your room ( If you book with Hotels . Com you will NOT be sent either. You MUST get in touch with Be cozy in advance to get this reference. To be fair, their live chat and email responses are quick. Once in, the room is basic but the bedding, towels etc are clean. The heating and shower are great. Location wise the hotel is just across the river from the old town and there are a few very nice restaurants nearby.

This was the worst hotel I’ve ever been to, with atrocious customer service. It started as soon as we got there, when it took 20 min (as opposed to the promised 5) to get the code to enter our room. Then, we had trouble getting Basel cards. Bafflingly, the hotel claimed they didn’t have my name and birthday, despite the fact that I gave them this info not an hour before during check in. Instead, I got a WhatsApp from a total stranger asking me for my information. Even after I gave it, I never got a Basel card. It was not worth it to bring it back up because the last thing I wanted was to give more info to a stranger who did not seem to understand why I found this interaction unprofessional and confusing. The real problem was the room. The shower did not work and sprayed into the bathroom.The room was covered in dead bugs. The hand towels were covered in dead bugs. Live bugs still covered the ceiling. It clearly had not been cleaned prior to our arrival. We suffered through a night. When we woke up, the problem was even worse. There were even more bugs. We sent videos to the help team. While they offered to change our room and refund our first night, they refused to give us a refund because “the weather causes bugs”. Why would a new room help if the issue was the weather? Why don't other hotels have this problem? It is nonsensical. I ate the cost and stayed at a clean hotel. I have no confidence in this place and will never stay at any Becozy pop up hotel again. DO NOT COME

Communication regarding how to check-in (even enter the building) was not good. The assumption that we all have access to all our email accounts at all times or that emails happen instantaneously caused me big trouble. I was very lucky that my wife was home and that I could get a wi-fi signal so I could face time her and she was able to play middleman was the only reason i got in at all. It sucked and it took hours. There is no AC and the room temperature was sauna-like. Noise from the street was terrible as you had to leave the window open for the room to cool down at all during the night. I would not return, ever.

Einfaches Zimmer alles da was es braucht

Das Checkin hat nicht funktioniert. Ich habe 3 Stunden gebraucht um kontakt mit dem Kundensupport aufzubauenn und eine Lösung zu finden damit ich meine Zimmernummer und den Code für den Schlüssel bekam. Nach 3 Stündiger Wartezeit konnte ich endlich in mein Zimmer.

Das Hôtel selbst ist garnicht so schlecht, nur der Check in lässt einen verzweifeln

Self check in é sinônimo de não tem ninguém para te ajudar se algo der errado

I am definitely not coming back here!

The sink didnt work properly, the Place was very reachable. It was worth the Price