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Hotel Ermitage Kandersteg
Hotels
9.0
/10
Exceptional
74 reviews
What Guests Say About Their Stay
Eleanor
10.0
/ 10
Such a cute little property. We stayed for one night as a travelling group of three females. We stayed in a room made up for three and it was so cosy and well presented. Staff were really friendly and super happy to have us there. Would recommend particularly for the cable car to Oeschien which is literally across the road! Excellent, thankyou!
DANIEL
10.0
/ 10
Excellent hotel. Great staff, nice breakfast. Nice room. A bit of a walk from town but a scenic walk it is. Close to lift up the mountain to a lake and hiking.
Gerard
10.0
/ 10
They were accommodating for our very late check-in. Rooms are big. Excellent help from the staff able to help us find jumper cables when our car did not start.
In the Area
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49 Oeschinenstrasse, Kandersteg, Frutigen-Niedersimmental District, Canton de Berne, Switzerland, 3718
Main Facilities
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Restaurant
WiFi
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Available Room Types in Hotel Ermitage Kandersteg
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What's around Hotel Ermitage Kandersteg
49 Oeschinenstrasse, Kandersteg, Frutigen-Niedersimmental District, Canton de Berne, Switzerland, 3718
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Discover More About Hotel Ermitage Kandersteg
Location
Hotel Ermitage Kandersteg is a hotel in a good neighborhood, which is located at Kandersteg.
About Hotel Ermitage Kandersteg
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Ermitage Kandersteg.
Savor your favorite dishes with special cuisines from Hotel Ermitage Kandersteg exclusively for you.
Hotel Ermitage Kandersteg is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Hotel Ermitage Kandersteg is the right place to stay.
All facilities in Hotel Ermitage Kandersteg
Others
Hotel Services
- Luggage storage
- Express check-out
- Multilingual staff
- Front desk
Public Facilities
- Others
- Restaurant
- Smoke-free area
Things to Do
- Garden
- Sauna
Sports and Recreations
- Billiard
- Ski storage
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
General
- Parking
Accommodation Policy & General Information in Hotel Ermitage Kandersteg
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Pet fee: CHF 15 per pet, per day
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
- A tax is imposed by the city: CHF 4.60 per person, per night for adults; CHF 2.50 per night for guests aged 6-15 years old. This tax does not apply to children under 6 years of age.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk is open daily from 7:30 AM - 9:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 21:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, WiFi |
Check-In / Check-Out Time | From 15:00 - 21:00 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel Ermitage Kandersteg | 18 |
Another facilities in Hotel Ermitage Kandersteg | Luggage storage, Express check-out, Multilingual staff, Front desk, Others |
Frequently asked question in Hotel Ermitage Kandersteg
What are available facilities at Hotel Ermitage Kandersteg?
There are top facilites at Hotel Ermitage Kandersteg such as Restaurant, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Ermitage Kandersteg?
The standard check-in time at Hotel Ermitage Kandersteg is starting from 15:00 - 21:00 while the latest check-out time is at Before 11:00
Does Hotel Ermitage Kandersteg provide breakfast?
Yes, Hotel Ermitage Kandersteg provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Hotel Ermitage Kandersteg have?
Hotel Ermitage Kandersteg is a 3.0-star hotel.
How many rooms does Hotel Ermitage Kandersteg have?
Hotel Ermitage Kandersteg has 18 rooms in total.
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More Reviews from Other Guests in Hotel Ermitage Kandersteg
Overall Ratings & Reviews Hotel Ermitage Kandersteg
Traveloka (1)
Other sources (73)
9.0
Exceptional
From 73 reviews
Cleanliness
9.2
Room Comfort
8.8
Service and Facilites
9.4
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Hotel Ermitage Kandersteg
Number of reviews per page
20
40
Top reviews
Rebecca
Leisure with Children
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Hotel is located in a very convenient place, right by the gondola for Oeschinensee Lake & the hotel allows you to park for free on the day of arrival or departure so you don't also need to pay for parking for the Gondola. The view is amazing from the grounds of the hotel overlooking the mountain.
Check-in was quick, but they didn't ask if we had a car & it was only when I enquired that I realised we should have been given something to put in our car, otherwise we could have been given a ticket.
There's extra charges for using the hot tub or sauna featured on the photos.
The breakfast buffet was enjoyable and included in our room price, there was choices for all family members.
On arrival, we were told we had booked a "budget room" whereas we had thought we had booked a comfort room. The room was in the basement with no view of the mountain & there was scaffolding right outside our room which wasn't particularly safe for small children.
When we arrived, we realised the TV was damaged, we informed the management & they seemed annoyed but did not offer any compensation etc. the radiator was leaking in the hallway & the floor was raising up near the bathroom/toilet. It was however spacious inside and would have slept 6 people and a baby if required with a double bed and two sets of bunk beds. It was also clean.
When staying at the accommodation they offer a guest card which gives you discount to the gondola and public transport, but we had already bought our gondola tickets
Read More
Kashif
Friends and Family
2.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Hello,
I respectfully disagree with your decision. I purchased insurance specifically to protect my stay, and I would like to understand how I can use it to obtain a refund, as I paid extra for this coverage.
Additionally, no one from the property reached out to me, despite having both my phone number and email address. Someone from the front desk or management should have contacted me before leaving for the day to provide the after-hours check-in process.
Please let me know the steps to file a claim through the insurance I purchased. I genuinely need your assistance, as this is the second or third time I’ve faced issues without any proper resolution or compensation.
If this cannot be resolved, I will have no choice but to escalate this to higher management, share my experience in a public review, and reconsider using Hotels.com for future bookings.
Thank you,
Kashif Ahmed
Read More
Eleanor
Leisure with Friends
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Such a cute little property. We stayed for one night as a travelling group of three females. We stayed in a room made up for three and it was so cosy and well presented. Staff were really friendly and super happy to have us there. Would recommend particularly for the cable car to Oeschien which is literally across the road! Excellent, thankyou!
Read More
Takuya
Friends and Family
2.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
The hotel was under renovation. They gave us a room right next to the site. They drilled walls in the morning while we were still there. We couldn’t use balcony due to all the stuff for construction. No facility - no fridge, no kettle, no curtain! I complained but no change whatsoever. Staff were all pretty nice but the decision to rent the room while still construction doesn’t make any sense.
Read More
Susan
Leisure with Friends
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Breakfast was excellent!
Prashant
Friends and Family
2.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
We checked in lae night. Front desk service person did not informed us that wifi was not working. We asked lady to give us another wifi pwd she denied the request. For 2 nights wifif did not work at all. Everytime they keep saying it will work tomorrow and they are fixing. After 2 nights we decided to checkout and stay somewhere else for 1 night and property managet agreed to refund us that 1 night and some compensation for inconvience caused by no wifi service, contruction noise in hotel, safety issues in playground. My kid was about to fall down from broken steps of playground. Now, hotels.com telling us that hotel is not agreeing to give us any refund and compensation at all and offereing $20 one key cash which feels like insulting. We paid $1074 for 3 nights. Hotel is in construction and they are not making any effort to make your stay comfortable so stay away from this hotel.
Read More
Niva
Leisure Family
8.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Very Roomy but bathroom didn’t have any locks
Jason
Leisure Family
8.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
We had a great time at Hotel Ermitage staff was very friendly and accommodating it was very close to hiking and rooms very clean. Breakfast was excellent as well. Hot tub was not very hot when we’re there so did not use it otherwise great location and experience.
Verified traveler
Friends and Family
8.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
Nice hotel. Just beside the cable car station. While the walk to the hotel from train station was long, it brings you across a very nice field full of small flowers. So it was enjoyable. The only not so good thing was that the hotel was under renovation and have no lift to upper level.
Choon Feng
Friends and Family
8.0
/10
Reviewed 26 week(s) ago
Hotels.com verified review
Great place, just besides the cable car station. Without transport can be a strenous walk for those with big luggages.
DANIEL
10.0
/10
Reviewed 26 week(s) ago
Hotels.com verified review
Excellent hotel. Great staff, nice breakfast. Nice room. A bit of a walk from town but a scenic walk it is. Close to lift up the mountain to a lake and hiking.
Joby
8.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Construction is going on and you won’t be able to sleep in. All the plug in are very old type. They are in the process of renovating the rooms.
Gerard
Friends and Family
10.0
/10
Reviewed 32 week(s) ago
Hotels.com verified review
They were accommodating for our very late check-in. Rooms are big. Excellent help from the staff able to help us find jumper cables when our car did not start.
Christine
Family
10.0
/10
Reviewed 55 week(s) ago
Expedia Group verified review
This was a lovely hotel in Kandersteg. This is located beside the gondola station and the walking path for the hike to lake. There was a nice restaurant at the hotel that we had a great dinner at and the breakfast was very enjoyable. My family really enjoyed staying here and we would come back again!
SEHAN MILANA GUNATILAKA
6.0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
It was in a very beautiful surrounding , so naturists, will travel again
Brandon
Leisure with Friends
10.0
/10
Reviewed 57 week(s) ago
Expedia Group verified review
Fantastic!
Clara
Leisure with Partner
10.0
/10
Reviewed 58 week(s) ago
Expedia Group verified review
Staff were fantastic and location is beautiful and incredibly convinient for access to oeschinensee cable car
Alyssa
10.0
/10
Reviewed 58 week(s) ago
Expedia Group verified review
Fantastic stay. You are right at the base of the gondola to lake oeschinesee. This place is a wonderful homebase for exploring all the beauty of the area
Brian and Jill
10.0
/10
Reviewed 62 week(s) ago
Hotels.com verified review
We don’t normally do reviews but this place deserves one. Just a gem of a find. Great location, beautiful and comfortable (alpine but modern), and amazing food! (Both the complimentary breakfast and we had a delicious dinner.) and everyone was so helpful and friendly. We would definitely stay here again.
Klaudia
Friends and Family
10.0
/10
Reviewed 67 week(s) ago
Hotels.com verified review
Great place! Great staff! Great little town! Thank you ♥️
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Hotel Ermitage Kandersteg
Traveloka (1)
Other sources (73)
9.0
Exceptional
From 73 reviews
Cleanliness
9.2
Room Comfort
8.8
Service and Facilites
9.4
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Hotel Ermitage Kandersteg
Number of reviews per page
20
40
Top reviews
Rebecca
Leisure with Children
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Hotel is located in a very convenient place, right by the gondola for Oeschinensee Lake & the hotel allows you to park for free on the day of arrival or departure so you don't also need to pay for parking for the Gondola. The view is amazing from the grounds of the hotel overlooking the mountain.
Check-in was quick, but they didn't ask if we had a car & it was only when I enquired that I realised we should have been given something to put in our car, otherwise we could have been given a ticket.
There's extra charges for using the hot tub or sauna featured on the photos.
The breakfast buffet was enjoyable and included in our room price, there was choices for all family members.
On arrival, we were told we had booked a "budget room" whereas we had thought we had booked a comfort room. The room was in the basement with no view of the mountain & there was scaffolding right outside our room which wasn't particularly safe for small children.
When we arrived, we realised the TV was damaged, we informed the management & they seemed annoyed but did not offer any compensation etc. the radiator was leaking in the hallway & the floor was raising up near the bathroom/toilet. It was however spacious inside and would have slept 6 people and a baby if required with a double bed and two sets of bunk beds. It was also clean.
When staying at the accommodation they offer a guest card which gives you discount to the gondola and public transport, but we had already bought our gondola tickets
Read More
Kashif
Friends and Family
2.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Hello,
I respectfully disagree with your decision. I purchased insurance specifically to protect my stay, and I would like to understand how I can use it to obtain a refund, as I paid extra for this coverage.
Additionally, no one from the property reached out to me, despite having both my phone number and email address. Someone from the front desk or management should have contacted me before leaving for the day to provide the after-hours check-in process.
Please let me know the steps to file a claim through the insurance I purchased. I genuinely need your assistance, as this is the second or third time I’ve faced issues without any proper resolution or compensation.
If this cannot be resolved, I will have no choice but to escalate this to higher management, share my experience in a public review, and reconsider using Hotels.com for future bookings.
Thank you,
Kashif Ahmed
Read More
Eleanor
Leisure with Friends
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Such a cute little property. We stayed for one night as a travelling group of three females. We stayed in a room made up for three and it was so cosy and well presented. Staff were really friendly and super happy to have us there. Would recommend particularly for the cable car to Oeschien which is literally across the road! Excellent, thankyou!
Read More
Takuya
Friends and Family
2.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
The hotel was under renovation. They gave us a room right next to the site. They drilled walls in the morning while we were still there. We couldn’t use balcony due to all the stuff for construction. No facility - no fridge, no kettle, no curtain! I complained but no change whatsoever. Staff were all pretty nice but the decision to rent the room while still construction doesn’t make any sense.
Read More
Susan
Leisure with Friends
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Breakfast was excellent!
Prashant
Friends and Family
2.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
We checked in lae night. Front desk service person did not informed us that wifi was not working. We asked lady to give us another wifi pwd she denied the request. For 2 nights wifif did not work at all. Everytime they keep saying it will work tomorrow and they are fixing. After 2 nights we decided to checkout and stay somewhere else for 1 night and property managet agreed to refund us that 1 night and some compensation for inconvience caused by no wifi service, contruction noise in hotel, safety issues in playground. My kid was about to fall down from broken steps of playground. Now, hotels.com telling us that hotel is not agreeing to give us any refund and compensation at all and offereing $20 one key cash which feels like insulting. We paid $1074 for 3 nights. Hotel is in construction and they are not making any effort to make your stay comfortable so stay away from this hotel.
Read More
Niva
Leisure Family
8.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Very Roomy but bathroom didn’t have any locks
Jason
Leisure Family
8.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
We had a great time at Hotel Ermitage staff was very friendly and accommodating it was very close to hiking and rooms very clean. Breakfast was excellent as well. Hot tub was not very hot when we’re there so did not use it otherwise great location and experience.
Verified traveler
Friends and Family
8.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
Nice hotel. Just beside the cable car station. While the walk to the hotel from train station was long, it brings you across a very nice field full of small flowers. So it was enjoyable. The only not so good thing was that the hotel was under renovation and have no lift to upper level.
Choon Feng
Friends and Family
8.0
/10
Reviewed 26 week(s) ago
Hotels.com verified review
Great place, just besides the cable car station. Without transport can be a strenous walk for those with big luggages.
DANIEL
10.0
/10
Reviewed 26 week(s) ago
Hotels.com verified review
Excellent hotel. Great staff, nice breakfast. Nice room. A bit of a walk from town but a scenic walk it is. Close to lift up the mountain to a lake and hiking.
Joby
8.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Construction is going on and you won’t be able to sleep in. All the plug in are very old type. They are in the process of renovating the rooms.
Gerard
Friends and Family
10.0
/10
Reviewed 32 week(s) ago
Hotels.com verified review
They were accommodating for our very late check-in. Rooms are big. Excellent help from the staff able to help us find jumper cables when our car did not start.
Christine
Family
10.0
/10
Reviewed 55 week(s) ago
Expedia Group verified review
This was a lovely hotel in Kandersteg. This is located beside the gondola station and the walking path for the hike to lake. There was a nice restaurant at the hotel that we had a great dinner at and the breakfast was very enjoyable. My family really enjoyed staying here and we would come back again!
SEHAN MILANA GUNATILAKA
6.0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
It was in a very beautiful surrounding , so naturists, will travel again
Brandon
Leisure with Friends
10.0
/10
Reviewed 57 week(s) ago
Expedia Group verified review
Fantastic!
Clara
Leisure with Partner
10.0
/10
Reviewed 58 week(s) ago
Expedia Group verified review
Staff were fantastic and location is beautiful and incredibly convinient for access to oeschinensee cable car
Alyssa
10.0
/10
Reviewed 58 week(s) ago
Expedia Group verified review
Fantastic stay. You are right at the base of the gondola to lake oeschinesee. This place is a wonderful homebase for exploring all the beauty of the area
Brian and Jill
10.0
/10
Reviewed 62 week(s) ago
Hotels.com verified review
We don’t normally do reviews but this place deserves one. Just a gem of a find. Great location, beautiful and comfortable (alpine but modern), and amazing food! (Both the complimentary breakfast and we had a delicious dinner.) and everyone was so helpful and friendly. We would definitely stay here again.
Klaudia
Friends and Family
10.0
/10
Reviewed 67 week(s) ago
Hotels.com verified review
Great place! Great staff! Great little town! Thank you ♥️
Number of reviews per page
20
40