Cape Panwa Hotel

Excellent beach front resort, nice villas with a private pool. Excellent staff, they take care of all your needs, never have stayed at a hotel/resort that takes care of you up to checking in at your airlines

Overall, my stay was lovely but there are a few things that could be improved so it can feel more like a 5star hotel. 1. Cleaning of the rooms could be improved especially in the bathroom. 2. Some of the amenities need an update such as the gym and ensure that the AC works. The gym was stuffy and there was not air flowing. We shared the feedback with the lobby but still. 3. Some of the roofs by the tram seem to have mold. 4. The gardens around the property didnt seem to be taken care of. General maintenance to compete with the nearby hotels.

Only complaint is I only had one night before heading back to Stateside.

The hotel accommodated all of our requests and upgraded our room because my mom in a poor health and couldn’t walk the stairs, it was greatly appreciated! Nice stuff and service was on point. We will definitely come back to this hotel.

The property has seen better days, but the staff is extremely helpful and will make you feel well taken care of.

excellent

You have to be able to do stairs. The breakfast buffet is fabulous, room service & laundry service are excellent and affordable. Staff is extremely efficient and friendly.

Beautiful property. Rooms are spacious and beautiful. Staff were kind friendly and helpful.

Only the room met our expectations. The hotel is not stroller friendly, because an elevator dont exist on thr premesis. You have use stairs to go to your room and a cable car to go to the beach, but its difficult to have the stroller with you in the cable car. The beach is full of big and sharp stones so its not child friendly at all. The lunch was terrible, so we decided not to eat dinner at the hotel. We ordered from outside the hotel. The service in general was under our expectations. Many of the staff members didnt understand english. But Kim from the reception was great, she was kind and helpfull. But a lot of the times we unfortenatly feelt that the other receptionmembers was bullied her, espacially the receptionist with russian accent.

Fabulous retreat perfect setting , staff amazing , but drinks and food a bit overpriced especially as they appear to add service charge and tax which we did not see anywhere else on our three weeks travels . That said the location is fab and there are restaurants and 711 nearby . Would definitely visit again and hopefully next year .

Beautiful property, walk along the private beach, clean room, accommodating staff, excellent breakfast buffet

Great hotel for a luxurious stay. The private beach and numerous dining options made this a very relaxing and wonderful trip. Staff were helpful and kind. Room was spacious and well appointed.

Absolutely lovely!

Everything was great except the shuttle driver, he was so rude and showed inappropriate behavior, I was about to shout at him the way he treated and my wife. We were walking to the shuttle stop he horned at us, rudely gave a gesture to get on the car and abused us in local language. Ruined our whole wonderful stay at hotel

The property and location were beautiful. The distance from even the local shops was inconvenient, and getting to the town centre quite expensive. Considering these factors, having the main bar closed for 2 days each week as the restaurants were, on rotation, it would be a good relax for adults but could be a bit difficult with kids

Overall great quiet place to stay

Lovely hotel with great beach.

Positives The lobby area is beautiful, rooms are a decent size with a huge comfy bed. The hotel grounds are lovely & tropical. The swimming pool is a good size, clean and was never too busy during my stay. The beach is nice but it’s not like the images you see online. The hotel staff are nice & approachable, especially the ladies at the front desk. Good variety of breakfast options. Frequent free shuttle service to Cape Kantary (sister hotel) & its nearby amenities/ restaurants. Negatives It’s not a 5-star luxury resort (perhaps it was when it first opened). The rooms (& bathrooms) are dated. The rooms are somewhat clean/ could be cleaner. Unwanted room guests; on two consecutive days I had a gecko/ lizard lurking in the fridge cupboard. Hats off to housekeeping who managed to find and catch the gecko/ lizard on both occasions. I understand that it’s a tropical destination, (& it’s not my first time in a tropical location), but it’s not great that this happened twice within my first 4 nights at Cape Panwa Hotel. I reached out to Cape Panwa Hotel more formally on the above but I haven’t received a response (and I since checked out). Unable to accommodate an earlier check-in (I wasn’t the only guest to experience this). Activities lack authenticity; e.g batik painting. What guests actually do is ‘colour in’ a pre-batik drawn design using the paints provided. That’s all there was to it.

would I come again.Yes The room I had Cape Suite, was very modern ,large and comfortable. However the exterior needs some works and refurbishing. The service at the buffet was a bit haphazard and can also be improved.

Beautiful property and excellent room (junior suite). Nice breakfast.