Hotel Monaco

The room I was allocated on arrival (late at night) was tiny - less than 2m across - and had only one small window opening onto a fire escape (which was nonetheless blocked as it was being used to store bathroom supplies). The lock on the door didn't work; given that the bedroom floors were freely accessible from the street by a lift which required no keycard, I felt unsafe, and asked for a different room. I was told that none was available, but a hotel employee came to my room with a drill to fix the door. He was unable to do so, so I was moved to another (larger) room, where the door locked, but which unfortunately had bedbugs. I would definitely not stay here again.

Hotel was not bad . Friendly front desk staff, good breakfast but We had stuff stolen from room that We bought . Very disappointed because our suitcases were messing stuff . We spent a lots of time visiting the city but once We got back Home we found out that few gifts are missing period . It is a big disappointment!!!!.

Room and toilet smells. The management wasn’t friendly to make adjustments with the room

Nice central hotel. Plenty of choice at breakfast, which is on a high floor with good views of the city for the most part. Rooms rather inconsistent with some much better than others but the reasonable price makes up for that. Very reasonable airport transfer and friendly helpful staff.

Worst stay so far in a hotel. Added some photos of our room. Booked a double bed room but got twin room, we requested to change room twice but staffs and reception didn’t care. Room was not hygiene, our room key had problem unlocking room, changed room key 6-7 times in our 5 nights stay.

Very friendly people and safe

Poor

Very good hotel it is clean , furniture is new , decor is modern and beautiful , and the amazing thing is the breakfast very tasty , delicious and the chef is very happy to served you and the the reception is helpful i will come again to this hotel

I like: The hotel location is great, very calm and clean. I didn’t like: staff are not smiling, they need more training on how to welcome the guest, keep smiling all the time, and provide help for customers without waiting customer to ask for it.

Was little hard finding the hotel by the Taxi driver, I recommend using google map. Breakfast was fresh and good, service was fine, good room 'size, bathroom was fine with good hot water pressure, no issues with drainage, and friendly staff. The things I didn't like, the size of the single bed was small, and the central air conditioner was turned off in October, and had no choice but to keep the window open which it made it noisy due to the busy street. Over all hotel it was fine.

Nice hotel with excellent location, close to the center of the Old City.

I would not recommend this Hotel, We had serious issues regarding the rooms. Too many steps. A handicapped person like my dad coild not make it into the stairs. The hotel personal saves Electricity turning off the AC Off and the water during the day also, the staff do not speak English but Turkish, some were rude and not professional at all. Hotel was very full Beyond it’s capacity and we were not provided what we insisted on in our reservation like close rooms to each other, easy access, comfortable and quite rooms. We had to change rooms and struggle with the front desk. Not a good vacation and not a good stay especially for the price we payed for 11 nights. I want to dispute my charges and ask for some refund. We would not go back.

My overall stay was not bad except some points I wished not ti face there. On my arrival in the reception during my check-in the waiter wanted to pick-up my baggage up to my room with me but I refused that by thanking him as it was only one bag & most important I had no any cash money with me except credit card. I thought that it will be very ugly to help me with my baggage till the room without paying it a tip. He insist to come with till the room door. Their room key card was unclear to use & when asked for his help he refused that rudely!!! "You told me to leave you alone sir" he replied! Imagine you arrive your hotel from a long stressing trip & face such reception!!! Another point is that the room was not related to rooms showed in hotel.com or their website. It was just with area of only 1 double bed! I was hardly able to even put my bag!! Third point, when I asked for the passport at night the reception man asked for the complete fees of coming 3 nights befire returning my passport back to me!!! This was first time I saw in Istanbul hotels all over my past 6 visits to there!!! Despite that they have my credit card details in hotel.com in case I tried to escape payment! Their breakfast was daily almost the same with its very limitted options. Many other 3 & 4 stars hitels in Istanbul & even in nearby area have very better one! However I have to be honest that the room specially bath & toilet were daily in good clean condition.

Value for money in a good location. Nothing especially good or bad.

The place was much smaller than it seems in pictures, the bathroom was a bit uncomfortable but the room was clean and the location was very convenient. Great place to stay if you are doing a lot of shopping. The grand bazaar is walking distance, and the main destinations in sultanahmet are a few tram stops away. Taxi drivers always had a hard time finding the place, but I understood later this was just a trick to charge more money, so use the tram/ metro instead.

Très propre, buffet à la hauteur de mes attentes, personnel convivial

nice hotel helpful staff. good location

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La chambre pas nettoyer chaque jour pourtant compris dans mon prix de reservation poubelle pas nettoyer chaque jour dans la chambre cadre de lit qui est tomber sur mon enfant une honte prise electrique qui depasse de partout je souhaite un remboursement ou un geste commercial car cela ne vaut pas un 3 etoiles personnelle pas gracieux a chaque demande poir chauffer mes plats de mon enfant ont avaient l impression de les déranger le seul point positive de l hotel juste bien situé géographiquement des travaux dans le batiment juste en face de l'hôtel pas préciser sur le site travaux chaque jour dès 6h30 du matin cela n est pas des vacance de repos sa nois a gâcher nos vacance une honte