Uranus Istanbul Topkapı

Excellent value in a very nice hotel. Wonderful breakfast buffet too!

Excellent service and friendly staff 😘

Gece yarısı yan odadan ses çok geliyor. Yatakları rahat değil. Mecburi değilse başka seçeneklere bakın derim

The hotel was generally pleasant. They need to look their wifi speeds which are inadequate for working remotely and also look into changing the carpets in the rooms. The staff at reception could also benefit from some customer service training , exchanging some pleasentaries at check in and check out is fairly standard hotel practice and not too much to ask of what advertises itself as a 5* hotel. Generally great lobby and reception area,gym was outstanding, and great location for tram stops etc.

I stayed at theUranus Hotel and overall, everything was good. The room was clean and the hotel was well-maintained. However, I found the pillows to be too heavy and uncomfortable, which made it hard for me to sleep. I hope they consider offering different pillow options for better comfort.

Love the staff

Love the location but more I love the front desk staff , very helpfull and friendly

Great hotel

Very beautiful hotel, with many services, sauna, steam room, Hamam, spa, work out and exercise room, super friendly and helpful staff, easy parking, eating and restaurant open 24/7, close to train and bus stations.

thank you for your help

Havlular oldukca eskiydi, temizlikte eksikler çoktu.

Outside of the hotel is full of constructions sites so mud and dirt everywhere outside of the hotel's door. The hotel is nice and has breakfast buffet. My staying was nice at the beginning, the room service was nice, the front desk staff are very useful and friendly, although the bar and restaurant staff don't speak English at all so it was hard to ask even for simple things. The last day of my staying was awful. They accepted guests to get a very late check-in at 3:30am and those guests were next to my room, extremely noisy and they were trying to open the door diving my room from theirs for hours, it was very uncomfortable, I couldn't sleep at all that night and I felt very unsafe. I brought it up to the manager the next morning and she didn't offer me any solution but said sorry and she hoped I would come back again, that tainted my whole experience there, I don't think I would come back if I have to be honest.

It was my second time and as always everything was good

Otel Kirliydi Beğenmedik Daha Güzel Olabilirdi

It’s a good place, little overpriced for consumption of beverages and food.

The hotel was good overall but the staff was not up to par! Reception especially, during check out when we told them we didn't use the mini bar they didn't believe us and went to check and let us go! This is a shame for them!!!

In general it was good trip and all matters was good specially their staff were very kind and helpful and friendly,

All the rooms are smoked in. Food is ridiculously expensive. Actually they charge above the menu price.

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Booked 2 rooms costing over £1000 and had issues with check in. Was told by reception only 1 room booked. I showed frustration as a result of this as we were waiting over 30 minutes after a long flight and the reception weren’t helpful. Instead they became very defensive which I found rude. Eventually they gave 2nd room which wasn’t prepared. I asked for a iron and it took the hotel until next evening to give me one after chasing them. Had issues with air conditioning and had maintenance come out to say it should be fine now but this wasn’t the case. It doesn’t cool the room so we had to sleep with the window open. All you could hear was police sirens due to the location being on a busy road. We woke up in the afternoon and called reception to say we are going out and if we can have housekeeping done. I left the door card also which clearly says clean my room and came back to my room a few hours later to find the room hadn’t been cleaned. I called reception and questioned this and they said room wasn’t cleaned due to leaving a do not disturb card on the door. This was another lie as it seems the hotel doesn’t own up to their faults but instead become defensive. We had valet parking and would leave the key with the valet driver and needed the keys 1 evening and it took about 20 minutes due to less staff. We had issues at checkout with reception accusing us of using the minibar which in the end wasn’t the case. It took over 30 minutes to check out almost missing our flight.