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Palace Hotel Saigon
Hotels
8.3
/10
Very Good
1,349 reviews
What Guests Say About Their Stay
NgoThi T.
9.7
/ 10
The hotel gave us a special favor on request, giving us a room with a window. When we checked in, we didn't have it, thank you for letting us feel happy, grateful for the enthusiastic and cheerful service.
See original
Vu
9.7
/ 10
Clean, spacious room, nice street view window, friendly and enthusiastic staff. Will come back again if I have the chance.
See original
Nguyen T. T. H.
8.5
/ 10
gone 3 times, the service staff at this hotel is quite professional and enthusiastic. Worth to do for family and business trip!
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Nguyen V. K.
10.0
/ 10
Good service, enthusiastic staff, friendly
See original
Duong Ngoc Phuong Thao
8.5
/ 10
Good service, clean room, comfortable
See original
In the Area
See Map
56 - 66 Nguyen Hue, Ben Nghe ward, District 1, Ho Chi Minh City, Vietnam, 700000
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Elevator
WiFi
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Available Room Types in Palace Hotel Saigon
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Palace Hotel Saigon Address: Map & Location
56 - 66 Nguyen Hue, Ben Nghe ward, District 1, Ho Chi Minh City, Vietnam, 700000
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Discover More About Palace Hotel Saigon
Location
Staying at Palace Hotel Saigon is a good choice when you are visiting Bến Nghé.
About Palace Hotel Saigon
Are you a shopaholic? Staying at Palace Hotel Saigon will surely spoil you for numerous shopping centers nearby.
From business event to corporate gathering, Palace Hotel Saigon provides complete services and facilities that you and your colleagues need.
If you plan to have a long-term stay, staying at Palace Hotel Saigon is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Palace Hotel Saigon exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Palace Hotel Saigon is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Palace Hotel Saigon.
All facilities in Palace Hotel Saigon
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Functional Hall
Lobby
Hotel Services
- Bellhop
- Welcoming drinks
- Money changer
- Doorman
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Porter
- Wedding service
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Refrigerator
- Separate shower and tub
- Shower
- TV
Public Facilities
- Elevator
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Food and Drinks
- Restaurant with AC
- Breakfast
- Cafe
General
- AC
- Family room
- Swimming pool
Things to Do
- Fitness center
- Outdoor pool
Business Facilities
- Conference room
- Meeting facilities
Nearby Facilities
- Gift shop
- Supermarket
Connectivity
- Free WiFi
Accommodation Policy & General Information in Palace Hotel Saigon
Important Note
Facility Notice
Swimming Pool closed temporarily from 12-6-2020 to 31-12-2023.
Swimming Pool closed temporarily from 12-6-2020 to 31-12-2023.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Breakfast at the accommodation will be provided from 06:00 - 09:00.
Pets are not allowed in the accommodation.
Children Policy:
Only 1 child (from 0 to 11y) can sharing a bed with parents.
If children from 0-5 years old: Stay for Free.
If children from 6-11 years old: Breakfast surcharge for VND 180,000/child/day.
The hotel's pool is currently closed until further notice
- Khách sạn phục vụ ăn sáng theo hình thức gọi món, không phục vụ buffet
QUY ĐỊNH ĐÓN KHÁCH
• Tiêm ít nhất 1 liều vắc xin (đối với vắc xin yêu cầu tiêm 02 liều) sau 14 ngày hoặc đã khỏi bệnh COVID-19 ( có giấy xác nhận ). Hoặc trình thẻ xanh ( đã tiêm đủ 2 mũi vaccine ).
• Trường hợp người thuộc diện phải tiêm vắc xin nhưng không thể tiêm do có chống chỉ định: phải có giấy xác nhận của cơ quan y tế về chống chỉ định (thực hiện theo hướng dẫn của Sở Y tế).
• Đối với Trẻ em chưa đến tuổi tiêm vắc xin: được tham gia các hoạt động khi đi kèm với người lớn đã tiêm vắc xin.
• Quét mã QR khai báo y tế khi check in.
Conditions upon check in:
• Must receive at least 1 dose of vaccine (for vaccines that require 2 doses) after 14 days OR have recovered from COVID-19 (with a hospital certificate of recovery). OR guests are required to have a Green Card on the Health Center‘s APP (completed 2 doses vaccine).
• In case a person is required to be vaccinated but cannot be vaccinated due to contraindications: a certificate of contraindication must be obtained from a health authority (follow the instructions of the Department of Health).
• Children under vaccination age: can participate in activities when accompanied by vaccinated adults.
• Scan QR code for health declaration
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Palace Hotel Saigon | 144 |
Number of floors in Palace Hotel Saigon | 13 |
Another facilities in Palace Hotel Saigon | Bellhop, Welcoming drinks, Money changer, Doorman, 24-hour Receptionist |
Frequently asked question in Palace Hotel Saigon
What are available facilities at Palace Hotel Saigon?
There are top facilites at Palace Hotel Saigon such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Palace Hotel Saigon?
Check-in time at Palace Hotel Saigon is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Palace Hotel Saigon provide breakfast?
Yes, Palace Hotel Saigon provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Palace Hotel Saigon?
Palace Hotel Saigon is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Palace Hotel Saigon have?
Palace Hotel Saigon has 13 floors.
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More Reviews from Other Guests in Palace Hotel Saigon
Overall Ratings & Reviews Palace Hotel Saigon
Traveloka (390)
Other sources (959)
8.3
Very Good
From 390 reviews
Provided by travelers on
Cleanliness
8.3
Room Comfort
8.2
Meal
8.2
Location
8.8
Service and Facilites
8.2
People often mention about Palace Hotel Saigon
All
Lingkungan Sekitar (4)
Akses (4)
Wifi (4)
Kamar Mandi (4)
Rasa (4)
Jarak ke Pusat Kota (3)
Suasana (3)
Ukuran Kamar (3)
Kamar Tidur (3)
Keramahan Staff (2)
Sort by
Most Recent
Format
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Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Palace Hotel Saigon
Number of reviews per page
20
40
Customer reviews
Phi T.
Staycation
9.3
/10
Reviewed 12 week(s) ago
The hotel and the entrance to the room from the outside look very nice and luxurious but the inside of the room is quite old, the glass overlooking the walking street is covered with a layer of transparent glue which is not very nice, the swimming pool in the picture looks sparkling but in reality is quite small.
See original
2 people find it helpful
M***d
Business
8.7
/10
Reviewed 26 week(s) ago
Some amenities are not allowed to be brought, such as hotel slippers. Halal food is very limited and there is pork as usual. Overall, the location is strategic.
See original
2 people find it helpful
M***a
Business
10.0
/10
Reviewed 26 week(s) ago
The service was very good from the front desk and the advice was good. The staff were polite and smiling.
1 people find it helpful
FW
Franz W.
Business
10.0
/10
Reviewed 28 week(s) ago
Perfect location, clean room, clean entrance, nice staff, and very nice breakfast, the pho was superb
Find this review helpful?
DT
Doan T. P. A.
8.5
/10
Reviewed 29 week(s) ago
Hotel right in the city center very convenient
See original
Find this review helpful?
O***h
6.3
/10
Reviewed 33 week(s) ago
The staff is very friendly and the security guard is very rude. The bedrooms and bathrooms are very old. The bath towels don't look clean. The space is small and the soundproofing is not good. You can hear noises. The room fee is 200,000 VND, a bit high.
See original
2 people find it helpful
Đ***h
Leisure
5.4
/10
Reviewed 61 week(s) ago
The hotel often has problems. The swimming pool is under maintenance. Asked to choose a room with a nice view (price is higher than other rooms) but the view is facing the wall. The receptionist gave me the wrong room. 4 stars are worse than 3 stars.
See original
4 people find it helpful
AM
A'nh M.
Leisure
8.6
/10
Reviewed 64 week(s) ago
Okay, I chose the highest room on the 13th floor so the view is nice and there is a balcony. You can message me on ig to ask for a review and I will reply. Also, the room on the 13th floor does not have a bidet huhu 🥺 there are only tissues. And I think the service is okay because there are not enough things in the room but I asked for them to be replenished but they still forgot or something.
Read More
See original
1 people find it helpful
MQ
Mai Q. D.
8.5
/10
Reviewed 73 week(s) ago
Hn jmkkkj nnjnj kkkklk jjkeese kkkkle
See original
1 people find it helpful
NT
Nguyen T. D. T.
5.4
/10
Reviewed 79 week(s) ago
khách sạn đã quá cũ , không có ổ điện cắm sạc ở đầu giường, totel không có nước xịt, bảo vệ không nhiệt tình , đồ đạc khách phải tự đưa lên phòng, nhân viên rất tệ. Bãi đậu xe phí rất cao 300k/ đêm
2 people find it helpful
Accommodation's Reply
16 May 2024
We apologize that you had a negative experience while staying at our hotel. We have noted your feedback about the hotel's services and will strive to improve better. The hotel is located in the walking street in the city center so the limitation is that there is no parking lot. You may have to park your car in outside lots so we cannot manage their parking fees. We hope for your understanding.
Thank you for choosing our hotel. We hope to have another opportunity to serve you well.
Best regards,
PALACE HOTEL SAIGON
See original
Kt
Kuan t. t.
4.8
/10
Reviewed 103 week(s) ago
My room is just above the kitchen. I don't understand what sound start 4 am,. 6 am - 11am when customers started having breakfast, my room can heard the sound of chairs. Can't sleep the whole night like having dj party in my room.
1 people find it helpful
Accommodation's Reply
12 Dec 2023
Thank you for your review for our hotel and we truly apologize for the inconvenience that we have caused on you during your stay. We're try our best to improve them. The next time you stay with us, we will make sure to serve our best to ensure your satisfaction while staying here.
TT
Tran T. T. T.
9.1
/10
Reviewed 113 week(s) ago
Lên nhận phòng thì nghe mấy anh (có vẻ là người dọn phòng) đứng nói chuyện với nhau khi có khách đứng đó mà chửi thể :( Thực sự bất ngờ khi thấy khách sạn 4 sao mà như vậy :( thực tình không nên nói chuyện như vậy cho khách nghe
Find this review helpful?
Accommodation's Reply
07 Sep 2023
We apologize that you had a bad experience while staying at our hotel. We have noted your feedback about the hotel's services and will strive to improve better. Thank you for choosing our hotel, hope to have another opportunity to serve you well.
See original
Javier Diaz
9.1
/10
Reviewed 124 week(s) ago
The restaurant did not cook steak as I wanted, brought me another steak different type of beef very tough. I was concerned that your management was going to make her pay for kitchen mistakes. Current travelers do not use bathtub but shower, it is very dangerous for older patrons.
3 people find it helpful
tl
tran l.
8.5
/10
Reviewed 125 week(s) ago
Khách sạn cho khách nhận phòng ở dãy sau..có lẽ là dãy cho khách mua qua mạng...khách sạn đang trong giai đoạn sưa chưa...nội that cũ kỹ...đưowjc cái thuận tiện đi lại.
2 people find it helpful
RUAN YU HSUAN (MS)
9.4
/10
Reviewed 126 week(s) ago
Nice location, clean room, happy staff
See original
1 people find it helpful
Duong Thi Thanh Huong
6.0
/10
Reviewed 141 week(s) ago
No bill of stay. And has no responsibility to its customers. Will never come back
See original
2 people find it helpful
Accommodation's Reply
23 Feb 2023
Hello, we receive booking information from Traveloka as well as the room fee also paid by Traveloka, so we can only issue 1 invoice to the unit that pays directly to the Hotel. Hope you understand.
See original
NT
NgoThi T.
9.7
/10
Reviewed 144 week(s) ago
The hotel gave us a special favor on request, giving us a room with a window. When we checked in, we didn't have it, thank you for letting us feel happy, grateful for the enthusiastic and cheerful service.
See original
3 people find it helpful
Accommodation's Reply
15 Feb 2023
Thank you very much for taking the time to leave a valuable review about the hotel. We look forward to welcoming you on your next trip to Ho Chi Minh City. Sincerely,
See original
nguyen thi thu hang
5.7
/10
Reviewed 144 week(s) ago
Rooms are too old, equipments needs to be upgrade, room fee is expensive.
Find this review helpful?
Accommodation's Reply
02 Feb 2023
Thank you for taking the time to review our property. We're trying our best to improve them.
MN
Minh N. N.
8.5
/10
Reviewed 145 week(s) ago
Tôi đã có một kỳ nghỉ trọn vẹn tại đây, cầu thang hơi bé thôi
4 people find it helpful
Accommodation's Reply
02 Feb 2023
Thank you very much for taking the time to leave a valuable review about the hotel. We look forward to welcoming you back on your next trips.
See original
J
Julie
5.1
/10
Reviewed 146 week(s) ago
Long check-in, Reception does not recommend breakfast! I wrote that I checked in at 6:00 pm and the next day I checked in late but didn't say anything? And the next day, 12:00 pm asked me to check out. Dirty room, not clean
See original
1 people find it helpful
Accommodation's Reply
31 Jan 2023
Yes, the hotel's check-out time is 12:00 noon. If you keep the room later, there will be an additional fee depending on the time you want to keep the room late. We apologize that you had a bad experience while staying at our hotel. We have taken note of your feedback about the hotel's services and will work to improve it. Thank you for choosing the hotel, hope to have another opportunity to serve you better.
See original
Number of reviews per page
20
40
Ready to make up your mind?
Book Your Stay Now
Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Palace Hotel Saigon
Traveloka (390)
Other sources (959)
8.3
Very Good
From 390 reviews
Provided by travelers on
Cleanliness
8.3
Room Comfort
8.2
Meal
8.2
Location
8.8
Service and Facilites
8.2
People often mention about Palace Hotel Saigon
All
Lingkungan Sekitar (4)
Akses (4)
Wifi (4)
Kamar Mandi (4)
Rasa (4)
Jarak ke Pusat Kota (3)
Suasana (3)
Ukuran Kamar (3)
Kamar Tidur (3)
Keramahan Staff (2)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Palace Hotel Saigon
Number of reviews per page
20
40
Customer reviews
Phi T.
Staycation
9.3
/10
Reviewed 12 week(s) ago
The hotel and the entrance to the room from the outside look very nice and luxurious but the inside of the room is quite old, the glass overlooking the walking street is covered with a layer of transparent glue which is not very nice, the swimming pool in the picture looks sparkling but in reality is quite small.
See original
2 people find it helpful
M***d
Business
8.7
/10
Reviewed 26 week(s) ago
Some amenities are not allowed to be brought, such as hotel slippers. Halal food is very limited and there is pork as usual. Overall, the location is strategic.
See original
2 people find it helpful
M***a
Business
10.0
/10
Reviewed 26 week(s) ago
The service was very good from the front desk and the advice was good. The staff were polite and smiling.
1 people find it helpful
FW
Franz W.
Business
10.0
/10
Reviewed 28 week(s) ago
Perfect location, clean room, clean entrance, nice staff, and very nice breakfast, the pho was superb
Find this review helpful?
DT
Doan T. P. A.
8.5
/10
Reviewed 29 week(s) ago
Hotel right in the city center very convenient
See original
Find this review helpful?
O***h
6.3
/10
Reviewed 33 week(s) ago
The staff is very friendly and the security guard is very rude. The bedrooms and bathrooms are very old. The bath towels don't look clean. The space is small and the soundproofing is not good. You can hear noises. The room fee is 200,000 VND, a bit high.
See original
2 people find it helpful
Đ***h
Leisure
5.4
/10
Reviewed 61 week(s) ago
The hotel often has problems. The swimming pool is under maintenance. Asked to choose a room with a nice view (price is higher than other rooms) but the view is facing the wall. The receptionist gave me the wrong room. 4 stars are worse than 3 stars.
See original
4 people find it helpful
AM
A'nh M.
Leisure
8.6
/10
Reviewed 64 week(s) ago
Okay, I chose the highest room on the 13th floor so the view is nice and there is a balcony. You can message me on ig to ask for a review and I will reply. Also, the room on the 13th floor does not have a bidet huhu 🥺 there are only tissues. And I think the service is okay because there are not enough things in the room but I asked for them to be replenished but they still forgot or something.
Read More
See original
1 people find it helpful
MQ
Mai Q. D.
8.5
/10
Reviewed 73 week(s) ago
Hn jmkkkj nnjnj kkkklk jjkeese kkkkle
See original
1 people find it helpful
NT
Nguyen T. D. T.
5.4
/10
Reviewed 79 week(s) ago
khách sạn đã quá cũ , không có ổ điện cắm sạc ở đầu giường, totel không có nước xịt, bảo vệ không nhiệt tình , đồ đạc khách phải tự đưa lên phòng, nhân viên rất tệ. Bãi đậu xe phí rất cao 300k/ đêm
2 people find it helpful
Accommodation's Reply
16 May 2024
We apologize that you had a negative experience while staying at our hotel. We have noted your feedback about the hotel's services and will strive to improve better. The hotel is located in the walking street in the city center so the limitation is that there is no parking lot. You may have to park your car in outside lots so we cannot manage their parking fees. We hope for your understanding.
Thank you for choosing our hotel. We hope to have another opportunity to serve you well.
Best regards,
PALACE HOTEL SAIGON
See original
Kt
Kuan t. t.
4.8
/10
Reviewed 103 week(s) ago
My room is just above the kitchen. I don't understand what sound start 4 am,. 6 am - 11am when customers started having breakfast, my room can heard the sound of chairs. Can't sleep the whole night like having dj party in my room.
1 people find it helpful
Accommodation's Reply
12 Dec 2023
Thank you for your review for our hotel and we truly apologize for the inconvenience that we have caused on you during your stay. We're try our best to improve them. The next time you stay with us, we will make sure to serve our best to ensure your satisfaction while staying here.
TT
Tran T. T. T.
9.1
/10
Reviewed 113 week(s) ago
Lên nhận phòng thì nghe mấy anh (có vẻ là người dọn phòng) đứng nói chuyện với nhau khi có khách đứng đó mà chửi thể :( Thực sự bất ngờ khi thấy khách sạn 4 sao mà như vậy :( thực tình không nên nói chuyện như vậy cho khách nghe
Find this review helpful?
Accommodation's Reply
07 Sep 2023
We apologize that you had a bad experience while staying at our hotel. We have noted your feedback about the hotel's services and will strive to improve better. Thank you for choosing our hotel, hope to have another opportunity to serve you well.
See original
Javier Diaz
9.1
/10
Reviewed 124 week(s) ago
The restaurant did not cook steak as I wanted, brought me another steak different type of beef very tough. I was concerned that your management was going to make her pay for kitchen mistakes. Current travelers do not use bathtub but shower, it is very dangerous for older patrons.
3 people find it helpful
tl
tran l.
8.5
/10
Reviewed 125 week(s) ago
Khách sạn cho khách nhận phòng ở dãy sau..có lẽ là dãy cho khách mua qua mạng...khách sạn đang trong giai đoạn sưa chưa...nội that cũ kỹ...đưowjc cái thuận tiện đi lại.
2 people find it helpful
RUAN YU HSUAN (MS)
9.4
/10
Reviewed 126 week(s) ago
Nice location, clean room, happy staff
See original
1 people find it helpful
Duong Thi Thanh Huong
6.0
/10
Reviewed 141 week(s) ago
No bill of stay. And has no responsibility to its customers. Will never come back
See original
2 people find it helpful
Accommodation's Reply
23 Feb 2023
Hello, we receive booking information from Traveloka as well as the room fee also paid by Traveloka, so we can only issue 1 invoice to the unit that pays directly to the Hotel. Hope you understand.
See original
NT
NgoThi T.
9.7
/10
Reviewed 144 week(s) ago
The hotel gave us a special favor on request, giving us a room with a window. When we checked in, we didn't have it, thank you for letting us feel happy, grateful for the enthusiastic and cheerful service.
See original
3 people find it helpful
Accommodation's Reply
15 Feb 2023
Thank you very much for taking the time to leave a valuable review about the hotel. We look forward to welcoming you on your next trip to Ho Chi Minh City. Sincerely,
See original
nguyen thi thu hang
5.7
/10
Reviewed 144 week(s) ago
Rooms are too old, equipments needs to be upgrade, room fee is expensive.
Find this review helpful?
Accommodation's Reply
02 Feb 2023
Thank you for taking the time to review our property. We're trying our best to improve them.
MN
Minh N. N.
8.5
/10
Reviewed 145 week(s) ago
Tôi đã có một kỳ nghỉ trọn vẹn tại đây, cầu thang hơi bé thôi
4 people find it helpful
Accommodation's Reply
02 Feb 2023
Thank you very much for taking the time to leave a valuable review about the hotel. We look forward to welcoming you back on your next trips.
See original
J
Julie
5.1
/10
Reviewed 146 week(s) ago
Long check-in, Reception does not recommend breakfast! I wrote that I checked in at 6:00 pm and the next day I checked in late but didn't say anything? And the next day, 12:00 pm asked me to check out. Dirty room, not clean
See original
1 people find it helpful
Accommodation's Reply
31 Jan 2023
Yes, the hotel's check-out time is 12:00 noon. If you keep the room later, there will be an additional fee depending on the time you want to keep the room late. We apologize that you had a bad experience while staying at our hotel. We have taken note of your feedback about the hotel's services and will work to improve it. Thank you for choosing the hotel, hope to have another opportunity to serve you better.
See original
Number of reviews per page
20
40