Earn Traveloka Points Every Day!

Before usage, Points has to be activated first.There is a condition to activate Points, as follows:

• Points: from partner program, cashback and loyalty conversion, active immediately

Traveloka Points type has an active period, as follows:

• Points: 3 Months to 1 year after the Points activated

There are several reasons why your Points are lost, as follows:

• Error in the booking process.
• Payment not Verified, and booking status not verified. Please expect a refund for a maximum of 1x24 hours. However, if the refund has not been received even after 1 x 24 hours, please contact our Customer Service.
• Payment verified, and booking status not verified. Please contact Customer Service to request a refund.
• Expired. Each Points type has its own active period, please visit Points Page to see your active Points detail.
• Other reasons. Please contact our Customer Service to get help regarding this issue.

You have to meet a minimum total of 1500 Traveloka Points to enable redemption

You can earn Points from cashback coupons, bonuses, partnerships, and conversions from other loyalty programs and it will be active immediately upon earning.

Traveloka App:

There are 2 ways to go to check your Points detail, as follows:

1. Login to your account -> Go to your Homepage -> tap Points in the top left corner of your screen -> after being redirected to the Points Page, tap See All Points Activity -> choose the Current Points tab to check your active Points details or select the Points History tab to check the usage/earning details
2. Login to your account -> Go to My Account -> scroll down to My Rewards section -> tap your current Points menu -> after being redirected to the Points Page, tap See All Points Activity -> choose the Current Points tab to check your active Points details or select the Points History tab to check the usage/earning details.

Traveloka Web Mobile:

Login to your account -> Go to your Homepage -> Go to My Account -> scroll down to My Rewards section -> tap your current Points menu after being redirected to the Points Page, tap See All Points Activity -> choose the Current Points tab to check your active Points details or select the Points History tab to check the usage/earning details.

Traveloka Web Desktop:

Login to your account -> click your account profile (with your name displayed on it) on the right corner of your screen -> click My Points -> click the Points History link in the Points detail card to check the usage/earning details.

You can use Traveloka Points to redeem it in the payment page & get an immediate price cut when transacting in Traveloka App or Traveloka Web (Desktop/Mobile).

Please be advised if you are unable to redeem your Points, it is probably due to:

1. The minimum threshold to enable redemption hasn't been met yet;
2. The Traveloka product service has not supported Points earning or redemption yet;
3. System error.

In case of a system error, please contact our Customer Service to get help.

Please be informed that if your booking is refundable, then you can get a refund in the form of Points. But if your booking is non-refundable, then the redeemed Points cannot be returned back to you.

However, the refunded Points will still be affected by their expiration date. Meaning, if your Points are refunded past their expiration date, then the Points will be expired upon injection. You can check Points History if this happens.