Refund Procedure

Search for flights in Traveloka.

Tap on the down arrow (v) on the bottom right of desired flight selection

or you can also select each flight and tap Details.

Select Refund on the top bar. There you can see the refund availability, applicable reason, fee, and other policies for that flight.

Scroll down to find the refund estimates / fee.

Scroll down more to see the flight’s refund process duration.

Go to My Booking in your Traveloka App. You can find it in the bottom middle area.

Select the flight/booking that you want to see the policy.

Tap the Refund & Reschedule tab on the top, then select Refund. There you can see the flight’s Refund Policy.

Scroll down to see more details of the Refund Policies and Refund Estimation.

If your flight’s departure date has passed, you have to tap the bill icon on the top right corner of My Booking page.

This is the purchase list page. Find your past flights by tapping Filter on the top right area then choosing Product Type - Flight.

Select Purchase Date and set it to your desired date range, then tap save.

On the list of purchases shown, select the booking you want.

Select the flights under Product Details.

Tap on the Refund & Reschedule tab at the top, then select Refund.

Scroll down to see the details of Refund Policy and Refund Estimation.