Request a refund at Traveloka? It's effortless!
Go to My Booking in your Traveloka App, then open the e-ticket of the desired flight. Tap Refund & Reschedule tab at the top then select Refund.
Make sure that the flight is refundable, then tap Start My Refund button at the end of the page.
Read the detailed policy of your refund, check on “I Agree”, then tap Continue.
Select which flight(s) you want to refund, then also select your refund reason, and passenger name.
Fill in your transfer details and upload the necessary documents if required.
Check one more time for what you’ll refund and the estimated refund amount then tap Submit Refund. Your refund will be processed and you’ll be notified of the status.
On your Traveloka App main screen, tap on My Booking on the bottom center.
Scroll down to the bottom of My Booking screen then tap on Check your past refunds.
Choose among the past refunds that you wanted to check.
Inside the selected booking, you can check the refund details and status/progress.
Contents:
Search for flights in Traveloka.
Tap on the down arrow (v) on the bottom right of desired flight selection
or you can also select each flight and tap Details.
Select Refund on the top bar. There you can see the refund availability, applicable reason, fee, and other policies for that flight.
Scroll down to find the refund estimates / fee.
Scroll down more to see the flight’s refund process duration.
Go to My Booking in your Traveloka App. You can find it in the bottom middle area.
Select the flight/booking that you want to see the policy.
Tap the Refund & Reschedule tab on the top, then select Refund. There you can see the flight’s Refund Policy.
Scroll down to see more details of the Refund Policies and Refund Estimation.
If your flight’s departure date has passed, you have to tap the bill icon on the top right corner of My Booking page.
This is the purchase list page. Find your past flights by tapping Filter on the top right area then choosing Product Type - Flight.
Select Purchase Date and set it to your desired date range, then tap save.
On the list of purchases shown, select the booking you want.
Select the flights under Product Details.
Tap on the Refund & Reschedule tab at the top, then select Refund.
Scroll down to see the details of Refund Policy and Refund Estimation.
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Some airlines have a travel waiver policy to refund your flight. Check out the latest travel waiver policies from the following airlines. If your airline is not listed below, check refund policies in the Traveloka App by following the "How to Check Flight Refund Policy" tab.
Make sure to check for updates periodically as status and policy may change or be added any time at the discretion of the airline.