Ticket exchange can be done directly without queuing anymore.

Interesting experience with the very best view of KL.

Staff are very friendly and accommodating. Even if I am acrophobic, never felt fear due to smiles and friendliness.

Overall fantastic tour, wonderful experience.

Ordering voucher tickets via the app is very helpful and can be used immediately, no need to queue anymore.

Ordering voucher tickets via the app is very helpful & can be used immediately without queuing.

Enjoyable tour to Petronas Twin Towers.

It was a great tour to the Petronas Twin Towers.

Booking from here is the best.

Very friendly and well directed.

My visit to the Petronas Twin Towers was truly impressive. The view from the observation deck is absolutely stunning—Kuala Lumpur’s skyline looks beautiful from above, especially on a clear day. The staff were also very friendly and helpful. From the entry process, ticket check, to the lift ride up, everything was handled professionally. They were always ready to assist and provided clear guidance, making the whole experience smooth and enjoyable. The area is clean, well-organized, and perfect for visiting with family or friends. Highly recommended for anyone traveling to Kuala Lumpur!

immediately asked to wait, sit, and be approached when you want to enter

Really great! Bought tickets for myself and a friend from Japan. Wanted to see the KLCC building. We chose 4pm and it was really ok, not crowded and it was ok to take pictures. The staff gave us 10 minutes to hang out at Level 40 and more than that at Level 86, 15 minutes.

Smooth experience visiting Petronas Twin Towers. Just showed the QR code and skipped the ticket counter. Went on a Friday morning and the queue was very manageable. Definitely worth it, especially going all the way up to the observation deck for the views.

incomplete information on Traveloka with regards to infant ticket 

Ticket exchange was very easy. Although the note asked for a barcode, I was still able to enter because I forgot to bring my printed ticket. Just scan the barcode from your Traveloka order file. Unfortunately, the staff were unfriendly.

We had a last minute decision to visit Petronas tower while on 2-days visit in KL. Tried to book a ticket from their official website and found out that the tickets were all sold out for 4 or 5 days ahead. To our surprise, we could still get 2 tickets for the next day from Traveloka. Petronas Tower visit is a must while you are in KL.

the staff is polaid and helpfull

The ticket redemption process was fast, so arrive on time if you don't want to wait for a time slot after other more deserving participants. The observation deck on the 87th floor and the skybridge on the 41st floor were overly rushed, limited to only 10 minutes, even though we weren't satisfied taking photos or exploring the facilities provided and were told to go down to the 83rd floor to take turns with the next group. Meanwhile, on the 83rd floor for souvenirs, the time was free (not plotted) to shop to your heart's content. Compare that to the Mahanakhon Skywalk in Bangkok, where you can truly enjoy the views and take photos from various angles, without fear of being chased or rushed.

My son enjoyed the visit. Have some interactive games.