The tickets purchased on this platform is good value for money, bought the full access to whole park and spent the day together with friends. Easy to redeem, just show the voucher to the counter and exchange for the ticket. Trustworthy website/app
Staffs, pool attendants, and rangers were helpful and friendly to point directions or assist. Restrooms were clean
Some unpleasant experience during the trip:
1. Not allowed to bring in our own water bottles containing plain water. You either have to keep in your car or pay RM5 for a small locker outside the entrance.
2. Food and beverage is super expensive, but taste was not up to par (e.g: RM4.50 per mineral water).
3. The staff with piercings manning one of the FnB stall (Captain's Treat - yogurt ice cream) was extremely rude and uses a bossy tone to customers, doesn't smile nor even say thank you after payment. But she was laughing, using a friendly and flirty tone when speaking with a male staff :)
4. The official Lost World of Tambun website was not updated with the pricing of the locker rental rates or tube rental rates. As of now, there's only Small (RM25) and Large (RM50) lockers, no Medium. Tube only have Double Tube, no Single Tube.
5. If it rains heavily on that day, all activities will be halted and tickets are non refundable :)
6. Amusement park rides were too little, its the same as more than a decade ago when I visited as a kid. Some areas of the park (e.g: an area of the hot springs) was still under renovation. Didn't get to see the hippo as advertised.
7. No segregation of genders in locker rooms, including no special area for disabled people as well. We witnessed a disabled child on a wheelchair had to cramp through the narrow hallways of the lockers with his parents.
Overall its was a fun experience and memory created. Improvements for the shortcomings as stated above should be made given the price we pay to enjoy all the amenities and services.