because it seems like they just started serving ticket purchases through Traveloka, so their staff are still confused about how to redeem. but for the service and cleanliness it's okay. some games are broken and offline. hopefully it can be better.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia