Staffers were not fluent in handling traveloka voucher. Took too long to check with many people to figure out how to redeem. After filling out countless paperwork (not paperless as traveloka said), cannot link the voucher to the existing fitness first account to book classes on FF application. Staffers were not trained and had inadequate knowledge of the cover of the voucher. First, was told the voucher excluded GX classes (whereas i tried the same voucher at another branch and allowed to be in). After asking for refund, texted me to say classes included now. On Traveloka part, this is one of the worst experience in term of product and customer support. In term of product, the product details and the voucher gave wrong and inconsistent info (e.g 1 month pass has validity 1 week). Not only that, the voucher said refundable whereas the Traveloka app said not. Customer Support is horribly incompetence. Submitted 2 questions. All routed to waitlist for 30mins and then got an auto message. All replies were evasive or wrong (e.g invalid validity info - said due to sold out whereas i can still purchase voucher. When challenged then said to check and no further reply). My queries are still outstanding now. I cannot describe how dissapointed I am with Traveloka CS.

unfortunately the swimming pool is still being repaired, even though the swimming pool is still running. the rest is good

i cant reedem my voucher. waste of money. the customer service seem so busy and didnt pick up my phone

Comfortable fitness center. Easy redeem

Terlalu banyak laki-laki dengan pandangan aneh. I know this review will not be passed through but seriously, this is a deal breaker to me and some other man as well.

Flexibility membership is what I’m looking for, thanks for making it happen traveloka!

Just wondering what make the reception work so long to issued the card... As if an old style system in this platinum class... Wait too long. So complicated...

I love it! Mumpung saya lagi libur kuliah, saya nyobain yang 1 bulan. It's been fun!

It was nice. Such a good time to spend with. The pool was ok and not too crowded either. Absolutely will coming back again.

All the gym equipments are in good condition and you get really nice view tho!