Everything is okay, just a bit confused when I wanted to exchange the barcode for a ticket, it turns out it's really simple, just scan the barcode when we enter the door to the train platform like we scan an IC card, then the train ticket will come out straight away.

Provider was very slow in responding and seemed uninterested in taking care of customers.

Very satisfying, right in the middle of town.

Was a smooth boarding and journey.

Very easy process, glad to use the app.

Very convenient and on time transport. Beautiful Mt. Fuji view. My advice is, make sure you sit in the right seat for Tokyo-Osaka trip.

The Japantrips helped us and answered so many’s questions we asked :)) fast response time. Also fulfilled our seat request. Thank you so much

Easy to redeem & use. The train itself is clean & safe. Traveler’s need to experience the shinkansen while in Japan

Easy redemption, entry directly from the QR code. Seat selection was also easy to do with the representation from Indonesia. Very communicative and responsive too.

Very complicated booking system , after you pay you need to confirm again

Thank you for your support I went to see Fuji Spot the bullet train Thank you Good job Hikari bullet train🚄🚅

How to buy a shinkansen bullet train I'm going to buy a new one My phone is not working Thank you Good job Hikari Shinkansen 🚄🚅

Using Shinkansen as a safe means of transportation in Japan is very helpful for those of us who want to travel between cities with a tight schedule. Initially, I didn't understand the ticket purchase process at Traveloka until the ticket issuance and departure, but after going through it, it turned out to be not too complicated. In short, after we complete the purchase process at Traveloka, Japantrips will contact us to confirm the departure schedule, after which JapanTrip will send a QR-ticket (this QR-ticket can already be used, but it can also be used by issuing a physical ticket), then just sit back and wait for the Shinkansen Nozomi which will take you to the destination city according to the selected schedule.

fast, easy exchange, helpful

Baru ngeh klo udah booking ternyata harus reconfirm ke providernya by WA di last minute banget, dan staff providernya cuman available workday dan saturday (office hour). Jadi sempet deg-degan soalnya udh nyampe stasiun shinkansen tapi QR nya msh blm ada, tapi untungnya prosesnya cepet sih dan petugasnya helpful banget