Overall Ratings & Reviews Las Brisas Ixtapa

Booked via Expedia to attend a wedding and 7 day stay. Booking direct we received several conflicting responses on pricing. Expedia was a much better value and check-in at the hotel was a breeze. The hotel is kept nicely for its age. There requires a lot of walking/stairs to get around the hotel, this is not the place to book if mobility is an issue. CONS: 1) The lack of communication regarding all inclusive options for dining other than the buffet 2) The non-working elevator to the beach 3) Bats in the walkway down from the 19th floor 4) The 19th floor is locate above the lobby/bar/reception area and has an open hallway looking over the bar/reception/lobby, expect to hear loud talking, kids screeching and music until 1AM. 5) Insects- sugar ants were visible by day 2 and small roaches by day 6 6) Only location for drinks in the hotel is the lobby bar that opens at 6pm. 7) The wait time for drinks to be served in the restaurants/buffet areas and having to sign after every time is confusing. 8) Waiting for a table to be assigned- there really isnt a point to this as my table was given away PROS: 1) AMAZING VIEW AND PRIVATE BEACH 2) Friendly staff- we got so much help from reception for transportation options (combi stop is at the bottom of the hill at the entrance to the hotel), $ exchange on site, reservations, etc. 3) Noe in excursions gets you the best guides and rates! He was fantastic to work with. 4) Budget and family friendly 5) Breakfast was great every day

People were extra friendly and very professional.

Beautiful

Great stay

The service is AMAZING! Every single person who waited on us or helped us was absolutely incredible. The staff are friendly and go above and beyond. I wish I could remember all of their names but Sergio and Margarito at the beach are two that stand out. The resort is a bit older but they were painting and fixing things while we were there. The beach elevator doesn’t work and did not work the month we were there. Be prepared for a lot of steps!! They do have a shuttle to take you to and from the beach and pool if you prefer. There were always plenty of chairs at the pool and beach, even at 11:00 am. If you travel you know this can be an issue at some resorts. There was about a week of very strong surf when we did not swim in the ocean. On non strong surf days we did enjoy swimming in the very clear waters of their private beach. The room was clean and comfortable. The only downside was that the Brisas Club was only open for a part of the time we were there. We liked it to get coffee and water in the morning. You can hear the lobby noise on the 20th floor but we brought a small noise machine and that was more than enough to sleep without all the lobby noise. The buffet is ok but if I did not go all inclusive I wouldn’t have e paid for it. However, the specialty restaurants were very good. We got a great deal on this hotel so overall a great trip.

Check in was until 3 pm and it still was not ready. We were told to go enjoy the beach and come back later. The room’s air conditioning was set to 85 degrees and it took 2 days for the room to get to a living temperature of 75. Breakfast was ok, Lunch meal was not great and not properly cold ( salads and cold cuts) or hot l(fish or chicken.) people could easily get sick.

Crappy food

I booked 4 rooms for one night (luckily). 3 of the rooms in floor 17 were full of cockroaches some coming out of the drainage alive others dead, it was dirty, moldy, disgusting. As a guest one can understand we are in the middle of nature but this is just lack of commitment and cleanliness, and apparently zero standards. We were disgusted and uncomfortable staying there, luckily we were there just one night. Id like to take this to the next level because this is completely unacceptable. It looked like a cheap motel. I will post this review to all hotels advisors webpage unless contacted asap by management.

Nice place, friendly staff but not very modern.

The AC hardly cools, expetacular vegetacation, pools and beach are far away, it is good for exercising, Most of the staff is very friendly, It was hard to get 20 % discount, if you don't have the all included, Food was tasty, I was expecting more sea food like shrimp Over all this hotel is good place to vacation.

Very beautiful resort the weather wasn’t the best but understandably that is not within their control will be back for sure!

What I would want to know about Las Brisas- The location is amazing, halfway between Zihuantanejo and Ixtapa (it is less than 200 pesos to get a taxi to either location (playa Linda in Ixtapa or Playa Principal in Zihua; or a collectivo is available to either for less than 20 pesos). Las Brisas has its own beach that is stunning, arguably the best beach in the entire region, but with no crowds, no vendors, and an excess of palapas and beach loungers always available. We were there after a storm and the waves were strong and fun (shore break- not for weak swimmers). As the swell calmed down there was a section on the south end of the cove where a strong swimmer could find good snorkeling. Walking around the property felt like being in a jungle, we saw the Chachalaca bird everyday as well as numerous other species. The hotel was fairly packed while we were there at the end of June, mostly tourist from CDMX, very few gringos. Views from the rooms are stunning, the architecture feels like staying in a fonatur designed pyramid. Las Brisas is a Mexican owned company, always a plus to support the local/ national economy when on vacation. After visiting the other beach areas in Zihuantanejo and Ixtapa I would definitely choose to stay at Las Brisas again.

It was amazing !!!!

Excellent property. Private beach and big property.

The numerous staff members we encountered, did an exceptional job at being courteous and attentive with a special mention to Lydia who did an excellent job in the lobby bar, always making sure that we had everything that we needed. The buffets and restaurant choices were delicious and varied. Having rented a car, we ventured off site, to explore the area, never feeling unsafe to do so. The resort offers transportation to and from the pool/beach area, and we never had to wait longer than 10 minutes. For those more impatient, the walk wasn’t that bad either. The property is well maintained, and the guest rooms had everything needed for a quiet, comfortable stay full of relaxation! Thank you Las Brisa’s. We can’t wait to return!

Place is beautiful. But got foid poisoning from this place. I've been home 6 days and still. We found a roach in our breakfast coffee so.... dine if you dare

Great staff stunning setting

I loved the private beach. However, the pools need to be upgraded.

We loved the hospitality very courteous staff. The food was great. Also rooms were very nice and clean. Great location; however the access to and from the beach was a little too much walking distance. Overall we had a great time:)

Have always enjoyed the private seclusion of this unique property. It would be nice to see Las Brisas group invest in expansion of gardens and update entry fountain area . I believe this would give property more curb appeal and compliment existing architecture. In regards to the beach cleanliness , it would help if signage stated guests are responsible to help keep beach clean . Thank you for listening.