Wonderful hotel and service

I like this property because the transportation to the airport. It’s nice and convenient!

The bed is not comfortable!

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Overall our stay was wonderful.

It was great for an overnight stay. Breakfast was good

The door locks were not working properley and moreover, there were noises all the night not able sleep properley.

Great stay, easy shuttle and check in, they graciously kept the restaurant kitchen open until 11 to accommodate us with late arrivals.

This is a really nice property. Definitely coming agaib

Not impressed. Paid over $160 for the room that you cannot check into until 4pm or later but have to be out by 11am, only to find out that self parking outside in their potholed riddled parking lot would cost an additional $16 for the overnight stay. The rooms are also dated and based on the amount of dust that was transferred to my t-shirt from the curtains when I looked out the window, the rooms are not well cleaned. Management needs to step it up!

Needs to be updated. Also You can tell the lack of personnel. They 5 or 6 employees running everything. Your room doesn’t even get clean on a daily basis

Great

The room was really modernized. Supper clean and I had a wonderful view of the Airport so I got to see the plans come and go.

Clean room only thing missing is a microwave

The main lobby is so open and comfortable, clean, and cozy to. My stay was due to being a traveler in distress due to flight cancellations. So you can see the stress level increase there. But all of that was wiped away once I was giving a room key. The staff had personal amenities brought to my room as I without personal luggage . Great staff and even a better hotel, for you Bonvoy members the club lounge treatment was outstanding. If you ever are stranded in DFW Airport this the place to book a room for the day.

Staff needs to be more cordial and smile for better customer experience

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I arrived around 9:45pm, directly from the airport. The lobby was incredibly loud due to a packed event taking place at the bar. I was exhausted and hungry, and was told that room service was still available, but that the QR code for the menu was not working. I was told to take a photo of the menu at the bar before going up to my room, which I did. Once I got up to my room, I called room service. The line rang and rang and eventually went to the operator. I called again and the same thing happened. I phoned the front desk and explained what happened and they transferred me back to room service. Still no answer. I called the front desk again and they transferred me again, without allowing me to finish speaking. By this point, I was frustrated. I called the front desk again and explained what was going on. The woman who answered said “they’re busy because of the event. There’s nothing I can do.” I explained that this really puts a damper on the experience of any guest at the hotel that wasn’t with the event and she said “okay” and restated there was nothing she could do to help me. I finally just went down to the crowded and very loud bar to order food to go. When the food was ready, the server didn’t even acknowledge me. She simply placed the food on the bar next to me and turned away to talk to one of the bartenders. The customer service overall was terrible and I was left feeling extremely devalued. I travel to the area regularly for work and will NEVER stay here again.

We arrived at the airport and tried to call the Sheraton to check on the shuttle. The phone rang for 21 minutes before I hung up...nobody answered. Online it said the shuttle has a schedule of pickups every 30 minutes. We waited 45 minutes during the day and no shuttle. The hotel temperature was cold. Even staff were wearing heavy coats. We tried to have a quiet meal, but a cleaning crew made that impossible. They were moving tables throughout our meal, making very loud squealing noises. We will find a different hotel our next time in Dallas.

Very reasonably priced, clean.