Overall Ratings & Reviews InterContinental Hotels LONDON PARK LANE by IHG, an IHG Hotel

This was a reward for a Grandkid's graduation from college. The overall experience was fantastic. Staff service and service was fantastic. We've stayed here before and will return

Air conditioning didn’t work

One of the best locations in London. Incredible service. I will be back

Beautiful hotel and great area.

Great location to walk or tube around the city. Perfect for the concert we saw in Hyde Park. Staff was extremely attentive, helpful, and professional throughout. Room was too small for three to stay comfortably but it worked. I would stay there again.

Excellent location near the park.

Property is in beautiful part of town. Great shopping and good restaurants nearby. Unfortunately the only issue with the property is the bathrooms, they are microscopic. For such a high end property I would have thought more attention would have been given to the bathroom. I understand it’s London, but you need to be able to access the bathroom in a reasonable way. That said, property is clean and staff wonderful.

Very fine hotel. You should have a fitness center or gym available to folks taking a redeye into London to the extent the room is not ready.

Room wasn’t ready on time. Waited half an hour. Service in reception was painfully slow. Sat in the bar, no one came over to me to offer to take an order. Room dated. Overpriced and not good value. There are much better places to stay.

Nice property.

Excellent property. The Renovated rooms were absolutely fabulous. Property is excellent and location cant get any better. Try not to book the classic room.

Location was clutch for a second time London tourist. My two and a half year old boy was made to feel like a Prince. Free cot. The breakfast buffet was wonderful too.

Highly recommend, beautiful hotel, never experienced such friendly and helpful staff

Great hotel, great location,great staff, great food !!!

Rooms were clean and the staff was very friendly. The bathrooms are a tight space and the breakfast area is very busy during peak hours which require a waiting queue.

Great staff

I expected so much more! Slow check in, broken coffee machine in room, fraying materials and a dripping tap! The location is perfect but have stayed in far better hotels for half the price! Not sure I would give this one a second chance on my next visit down to London!

Amazing hotel

Very good hotel in the heart of London

This was an amazing hotel. Staff were all very friendly and helpful. Easy to walk to Buckingham Palace and Hyde Park. Taxis are easily accessible when needed. Big bus tour stop 1 is right up the street! Very clean, beautiful hotel!