Overall Ratings & Reviews SureStay Hotel by Best Western Mt Pleasant

This was the most charming hotel I stayed at on a recent road trip. I wouldn’t call it fancy, but it was well maintained and clean. From the dolphin fresco at bottom of the pool To the arch in my room it felt like someplace that Wednesday from the book American Gods would stay at. Once the A/C had a chance to run, it was a really nice stay :)

I only stayed one of the two nights I was scheduled to stay. Didn’t even ask for a refund, just changed hotels. I’m pretty easy going but when I feel things jumping on me and have bites on my body…I’m out! Staff was friendly and they did clean the room before arrival, I could tell. It’s just so so old and dingy. As a woman alone I did not feel super safe but I’m always packing so I stayed until I started to feel the “bugs.” I suspect they were fleas.

A great place to rest up and relax!

Good a/c comfortable bed

The staff are very friendly. The room I had was very cleaned. I was very impressed how clean the lobby & breakfast room was. The coffee and food was also great. This hotel even had a laundry room and clean.

Good

Good room, ac and location for the price

Short stay in Mt Pleasant was not part of my trip.

Clean and staff was nice

All on me I booked here with Expedia, and this whole month has been crazy, hit by tornado at home three totalled vehicles tree on house, trees down everywhere property just destroyed, and then husband loses wallet right after all that, had to cancel cards reorder cards place holds on stuff you name this month brought it, but anyway I booked here late at night thought it was for Arkansas, once I put in maps realized I was way off. We stopped in and asked about cancelation, they only charged me half and young up front was very helpful and kind and went above and beyond trying to help me, said I sis have to contact Expedia though regarding the refund amount of 45.so I got on phone and oh my gosh I thought I would never contact anyone with expwdia, but finally 35 minutes after Ai talking I did, meillani I think was her name and she was very helpful, she even called and tried to get me full refund even though we already tried that and I was happy with half of it. She apologized she couldn't do more, but I thanked her for all her help. She assured me my refund would be for the 45.00 nothing less. I thanked hotel clerk also. Who contended with my moody husband and apologized to me for it, I said no honey I'm sorry cuz it's not your fault I did this and hw should act better. Anyway worst part of this is that it was one more thing to my month, and having hardest time reaching anyone with Expedia they really need to fix that.

No god

Ok

Its ok

Bed was comfortable and hotel was clean and quiet. Loved it.

The staff was absolutely fantastic! While this property is a bit older, it could definitely benefit from a remodel and updated furnishings.

The front desk personnel was good. I walked in in to check in and was greeted right away. She gave a few options to get to our room. When we needed more towels we go them in a good timely manner. Breakfast was good as well.

The pictures definitely look different than where you actually stay. Supposedly a non smoking room but reeked of smoke. We went down for their breakfast but the only thing we could find was orange juice and not a single employee anywhere to be found. This place is a dump!

This location is quiet, I was allowed to check in 30 minutes early. The room was clean, tv and wifi both worked well. Check out was quick and easy. Several fast food places are within walking distance. I would definitely stay at this location again.

Front desk was very nice and explained everything vey well.

Noce clean rooms.