Overall Ratings & Reviews MainStay Suites Springfield South - Battlefield Rd

I have stayed at this hotel before with no issues, but it didn’t seem as clean this time around the and the room I was in was a bit shabby. Large spots where light was shining through under the door and the deadbolt lock didn’t seem very secure. I love the location and I am going to give it another try in a month. Hopefully it will be better next time

The pool is filled in, the basketball court is destroyed, and the sidewalks between buildings are a tripping hazard. But, the people are very friendly and the price was great for the size of the suite

The room itself was newly renovated and appeared to be clean. There was a bit of construction dust on the refrigerator and the sliding glass window had not been cleaned in a while. Otherwise the room was comfortable. The property outside was a mess. Trash, leaves, and debris everywhere. This property is being used for housing of laborers and with it comes a lot of noise from inside and outside, especially over the weekend. Although the room itself was nice I would not stay there again.

I was a little skeptical when booking because of the low price of a suite. I mean, we all know the pictures are always way better than in person. I was completely caught off guard when I opened the door to find a beautiful, clean two story room. The two king beds were quite comfortable and did I already mention that it was clean? This was perfect for my dad and I that needed a place to go while my mom was in the hospital. I highly recommend staying here. The two bedroom, two bath suite with a stocked kitchen is perfect for anyone and definitely affordable!

We chose to stay at this hotel for the 2 bedroom/2 bathroom since we were traveling with my parents. You can tell the place was redone, and it was extremely clean. Close to many things restaurants and the mall. It wasn't a 4 star resort but it did the job for us:)

Big room comfortable and quiet

Newly remodeled and very nice! I will be looking for more of these hotels I other towns when I travel

3yrs ago we booked to stay here and it was horrible. Dirty bugs etc… We walked in was greeted by a woman named Sandy told her about our last experience and she said not in my Hotel!! She continued to tell us they totally remodeled she took us to our room it was beautiful clean!! I highly recommend

We had stayed at this property many times years ago when it was a Residence Inn. This is the first time back under the MainStay Suites umbrella. The property has definitely gone down but still okay. Rooms are big, bed was comfortable, not the cleanest and a slight smell that wasn't the most pleasant but other than that, we would probably stay here again if doing some shopping at the Battlefield Mall. No breakfast options. It was nice to be able to walk to Big Whiskey's restaurant. The food, service and drinks there were great.

There stay was good had a weird smell in the room. There overall room was showing age, paint chipping stains on the walls, little things.

The customer service at the front desk was very good; all the staff was nice and helpful. It was a nice proce for a quick stay.

The room was nice and clean! Staff very friendly. Only issue was we ran out of hot water. They just remodeled and still making improvements.

Very clean. Room freshly renovated. Very quiet. Small kitchen with table, small living room. These are duplexes with a little courtyard with tables and chairs. Could be a great home base for an extended stay. Check in easy and girl at the counter very friendly. Lots of shopping centers and restaurants nearby. We would definitely stay here again.

I loved my stay here, spacious, quiet, and clean. Staff was very sweet and helpful. Would highly recommend. Only complaint would be the snow wasn’t plowed in the parking lot.

Overall, the property is very convenient. Great location. Our room had a kitchen with basic cooking supplies. The room was clean and comfortable. It had an upstairs room and bathroom and space on main floor with king bed and bathroom. One reason we stayed was they seemed pet friendly. We could spend a little more money and get a bigger room with their reasonable pet fees. Unfortunately, there were no designated pet areas or pet disposal stations. It would be nice to have a station of each of the main units. It may have been the bad weather but there was feces everywhere. We'll be in the area again and plan on staying there and really hope they can make it easier for guests to help keep the property clean.

I have stayed at this property several times and I have nothing bad to say about the property itself, but the lady at the front desk is hateful, rude, and just downright disrespectful! I will never stay at this place again due to her poor excuse for customer service. There are way too many other hotels to have to put up with that type of treatment

Renovations on the property were much needed and turned out beautiful

Staff on property were great and provided good customer service. The location of the property is tucked back from the street, but it was hard to tell if it was an apartment complex or a hotel. My issues were with the property and the condition. Rooms have been recently remodeled, but the toilet ran constantly and the room phone did not work. HVAC is loud and the ground floor units are noisy from upstairs neighbors.

Stay here almost every time we stay in Springfield. Can’t beat this place for the price. Only complaint for me is that since they’ve remodeled they no longer have to futon style couches in the king suite rooms. They have 2 chairs and an end table instead. Something to keep in mind if you’re banking on using the couch for an extra bed. The pictures still show a couch but according to the front desk, the only rooms now with the couch is the penthouse. Still a great place to stay for the price.

Every member of the staff that we encountered were friendly and helpful. Sandy was a treat to deal with. We would definitely plan to stay on this property again if we need to come back to the area.