Traveler Reviews Best Western Louisville South / Shepherdsville
Number of reviews per page
20
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40
Top reviews
Rae
Leisure with Partner
4.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Elevators were hot and slow. Needed vacuum
Bathroom flooring was buckled and seemed that water was leaking from under. Could hear toilet tank leaking
No instructions on TV, where ice and vending was, area restaurants etc
TV stations were poor
Bragged about having biscuits and gravy on breakfast buffet but the next morning were told the biscuits were still frozen
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Warren
Leisure Family
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Wonderfully surprised!! Have had some not so good experiences at Best Western but this was wonderful!!
Judy
Leisure Family
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The cleanliness of our room was not up to expectations. The coffee maker still had a used filter in it. The room smelled musty and was damp with a group of about 20 ants crawling on the nightstand. The window blind didn’t work and was stuck halfway down the window with lamppost shining into our room at nighttime. The maintenance man couldn’t arrive for 45 minutes and they said if he can’t fix it that he would cover it with a blanket. We needed to get some rest before our travels so I offered to put up the blanket myself so they gave us a comforter to cover the window. We also didn’t have a blo dryer and the front desk didn’t have one. One positive was the breakfast in the morning was good with a variety of food items.
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Mandy
with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The staff was very friendly. The elevator is scary. The breakfast was okay, but considering the cost of the hotel, the overall value was good.
Amy
Leisure
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Big room, excellent sleep on amazing mattress and linens, good quality of towels and absolutely loved the 2 different window shades
Francisco
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Great place friendly
Jenna
6.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The pool was closed the entire weekend, which disappointed my kids.
Brittany
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Upon arrival the staff was very nice,we were told about the pool not being open and options we had. We had an issue with the hair dyer not working and need more towels and she was quick to help with it all. The rooms looks nice we did a bed check didn’t see any bedbugs. The tv and WiFi don’t work can’t connect The tv to Netflix or stream ur phone like it says. Tried to call desk twice no answer. Breakfast was ok but limited we went down at 7:45 and they had a written menu but quite a few thing that they wrote were nowhere to be seen we asked about them and was told no more for the day, breakfast ends at 9. While making a waffle the power went out to half the breakfast
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Alfred
Business and Leisure with Children
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The customer service team is very helpful and friendly
Bonnie
8.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
The room was quite small.
tawniee
Business and Leisure Family
4.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Noise, dirty bathroom. Was given a room with someone already checked into that room.
Kateri
Friends and Family
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
The breakfast was fantastic, the staff was friendly. We would 100% stay here again.
William
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Clean. Had everything we needed.
Courtney
Leisure with Children
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Everyone was very nice. Let us check in early and helped with anything we needed.
constantin
Business and Leisure Family
8.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Could be a nice hotel,big rooms, good breakfast but they need to do more work to keep things working.
The elevator is slow and the motor make a funny noise,the curtais in our rooms got stuck and could open,they need some painting touchups.
Alicia
Leisure with Partner
8.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The staff was friendly
Ashley
Leisure Family
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
We had a great stay! No complaints
Rose
Leisure Family
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Property was clean Young woman at the desk was efficient fast and very helpful
Tracy
6.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
It was ok
Toby
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The hotel has a gas grill. We cooked hamburgers, hotdogs, brats. We hada regular community cook out.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia