Quiet, clean and nice staff. Breakfast buffet is great . They need one more coffee machine because one is not enough at rush time . I’ll go. Ack .

Generally the atmosphere felt a bit cold and the dining options a little basiy

Considering everything, I would rate my stay at the Novotel, Toulouse a very satisfying one. The staff were very accommodating and incredibly friendly ( kudos to Kevin, Luca and Ryan ).The room was spacious,spotless, and comfortable and crisp bed sheets too!The metro is very accessible from this location-just 2 stops to the city center. Only minor issues were the pillows being too small and the quality of some of the furnishings was a bit chintzy to my liking-but that's a personal preference🙏♥️👍

Limited towels. They suggest maid service every two days. Paper cups for coffee?? Very limited lighting to try and read a book in bed. Nice location by a park area though.

Nice hotel with friendly staff. Really well located beside a nice park and within walking distance of shopping and dingin areas

Parking was adjoining and handy. Good restaurant as well. Friendly staff.

Beautiful pool, nice rooms, clean and right on the park

Cela fait quelques temps que je descends dans votre établissement je confirme avec les réponses du questionnaire.

Super Hôtel, très bien situé ! Le petit déjeuner est correct mais un peu cher par rapport à ce qu'il y a sur le buffet, service correct aussi. J'y reviendrai sans hésitation.

Good hotel, just not in the centre despite the name

Not the 4 star hotel I expected. Rooms are in need of upgrade and redecoration, somewhat bleak. Area around the hotel isn’t great, concrete jungle. Hotel served a purpose but wouldn’t I wouldn’t recommend.

Our room did not have a desk or chair; just a bed and a single couch. I guess they did not have them because the room was too small. I know that other rooms had desks and chairs. All the rooms were booked so we were out of luck to change rooms. When I asked for a small portable desk and chair so that we can do some work in the room (we had to do confidential online meetings) , we were told that this was not possible. While I was kindly discussing our options with one receptionist, another one came and acted all weird. She was rather rude. So I gave up discussing our options as it was no use. We ended up staying there, but it was not a good experience. On top of this, the restaurant was not at all accommodating for dietary restrictions. This is not surprising in France, as they don’t understand the concept of dietary restrictions in most places outside Paris, but I was expecting at least some effort. Nothing was offered. Breakfast was also rather poor. In the land of cheese, they had only one type that was not particularly good. We ended up skipping the breakfast even though we paid for it as part of the room cost. Perhaps others had better experience with this hotel, but we thought we made a mistake. We chose it because it was close to the convention center, but we should have stayed near the center of the city where all the action takes place. This location is rather far to the good restaurants, etc. Overall, we did not have a great experience.

Staff were ALL very nice and accommodating. The hotel does need a concierge to assist visitors with questions about the area and with helping set up activities. Our room was overly warm even with the AC turn down to the coldest it would go. We had to ask for a fan. The bathroom sink stopper would not stay in the open position and the water did not drain well. Just washing your hands could cause an overflow.

attentive staff

Friendly, helpful staff. Great breakfast with lots of choice. Pool was lovely. Nice complimentary extras in room.

The service at fr9nt desk, dtaff was extremely kond.

A fairly tired Novotel. Main bar and restaurant nicely done but dated rooms with tiny showers and No desk or usable chair to work on the room if required. Fitness suite basically an old bedroom with a bike in it not really 4* experience. Otherwise usual expected too amenities. Quiet location by the a park is a bonus although general exterior area feels a bit run down.

The hotel has a lot of potential (next to a very nice park and close to the city centre), but very outdated. Just some of many specific issues we experienced: - very small rooms (especially if travelling with small kids) - not clean + not cleaning rooms properly - quite outdated interior - very hot, no AC - beds, pillows, sheets all need a refresh - employees should be much friendlier. They are not rude, but need to learn basics: hello, good day, yes of course, goodbye etc - the whole hotel needs a renovation

The food was ok, and so was the service. It has a motel feel.

Return visit to this establishment . Located out of town but easy access by public transport.