Overall Ratings & Reviews Barceló Guadalajara

Amazing experience,friendly staff.

I booked a basic room for an 8 day stay and found out that the bathroom was terrible. The toilet leaked water and when I complained they told me I could change rooms but basically the bathroom was going to be the same. They offer that I could upgrade to the premium room which was more expensive and this one had a more spacious and remodeled bathroom. I understand there are premium rooms that the hotel was rated 5 stars and I was expecting the basic necessities to be better than average.

El agua de la tina se quedaba estancada y nunca se hizo algo para cambiar la situacion

Todo el personal muy amables, la comida deliciosa, todo extremadamente limpio

Great hotel & great staff!

Location, accesibility was great!

Good services. Staff very friendly

The hotel is very old. They do not

Areas very clean,restrooms very clean .and supplies excellent. Room service very clean ,soap,shampoo,hand cream etc excelent. Safety box excellent .ONLY TOWELS very bad shape ,surprise on a 5 star hotel. I have pictures of the towels —-Service at restaurant Agave terrible ,23 minutes waiting on our table ,and nobody approach to serve coffee or water or take the orders for breakfast ,we decide to leave ,at the exit the receptionist at restaurant agave ,we explained the reason for our leaving and she just replied oh ok . Not a commitment to bring a service or like that. Same day at night I approach to receptionist and explained the early morning bad experience at Agave restaurant and she said that she put notes or inform to a supervisor ,you guess nobody call us . - Next morning day we decide to try again and unfortunaly the food was cold,I think they left at kitchen the food for extra minutes and when we get the food was cold.after that We never return back to try the restaurant. this was our first experience at Barcelo,was not a nice experience . Mention that I was on the hotel from may 13- to may 21.

The property is nice and servicio is excellent.

Excelente hotel

Service was great.

Rooms need to be updated! Our room was in satisfactory condition especially for the price we paid.

It was a good stay. The location was good, and the hotel was nice, with good immenities

Great staff, workers are super helpful and friendly people. I loved the hotel and its food.

Great stay

The hallways don't smell very good

Ok

Staff were great! Would definitely recommend to someone traveling to Guadalajara. Felt very safe on this property.

Safe and clean