Everything perfect

5 stars hôtes

I stayed at the Sonesta for almost a week while in Cairo. The room was spacious and comfortable, my bed was very comfortable. The entire hotel is well maintained and up-to-date. The staff were attentive and polite, though as a hotel that hosts numerous travel groups it can be very busy. The location is well situated close to the airport, but it is probably half an hour by car from major attractions. One plus is that it is just 10-15 minutes’ walk from the Stadium metro station should you wish to see Cairo that way.

Very nice

The air conditioning was absolutely terrible Staff came across as arrogant

Very friendly and fast service

Modern and clean

Large, clean, well appointed room and bathroom. The mattress was in good condition (no sagging in the middle or the side). Lighting was good. Blackout curtains provided privacy and insulation against the sun and the air con worked well. Reception was polite, efficient and knowledgeable checking in and out. Several restaurants available within the hotel including an Italian venue with excellent food and service. Bottled water was used in food prep and ice for drinks. No Pharaoh’s curse! A grand hotel located about 15 mins. from the airport but about 45 mins. from site seeing activities. I would definitely stay here again.

Clean hotel but very small room.

C

The staff are super nice First room was not up to expectations i discussed it with customer service, she decided to move me to another room at another floor where everything was perfect Only one thing i spent a week and the food at the executive lounge was the same all week

Not very good service from the front desk unfortunately

The front desk staff were awesome. Michael gave me a nice tower room. The hotel is nice, and the spa is good but could use some renovation. Overall, it’s a good hotel with only minor improvements needed.

Convenient clean

Very nice stay every thing was good

Very good

Good location

We had an amazing time at this hotel! Our positive experience started wirh the pick-up at the airport with one of their employees who exceeded expectations by guiding us through the entire airport process and getting us to the hotel safely. Hotel staff were very pleasant, welcoming and accomodating. The hotel itself was very clean and provided a "home-like" atmosphere during our 2 week stay. Several staff and departments exceeded expectation to include the congierge/guest services with booking day trips/transportation, and the housekeeping staff who were extremely pleasant and helpful as was the Room Services staff! Room service was delicious and beautifully presented each time. Hotel staff were very gracious and the hotel property itself was safe and secure as we entered and left the property for excursions. There are not enough words to say how Awesome this staff was, they really made our overall experience and stay in Cairo great and safe!

We (3 of us) chose Sonesta as most Heliopolis n Nasr hotels happen to be full (even trying to book directly with 5 options) but was it a nitemare Internet: horrible n unstable (good luck if there for work n needing this) Room service n bfast: we tried once each n never did the remaining 6N there Rpom: walls are thin, i can hear neighbours snoring or their TV, size was OK Toilet: dark like a horror movie Service: this was Ok for me Location: close to airport (15 mins) but otherwise no mans land We were there for work, there were alot of tourists so business was good, but as individual guests (when season is lull) not worth at all If i was given another opportunity, wont come back w/o blinking the eyes

Very old hotel in desperate need of renovation. Good location