Overall Ratings & Reviews Residence Inn Amarillo by Marriott

A little out dated for the price

The hotel/room was dirty and the hotel was in a state of disrepair. Dog poop/pee in the stairwell for a week and never cleaned up, wallpaper coming off the walls and generally dirty all over. Gym was down the entire time, side doors weren't working and constant issue with our cards not working. It was not a well managed hotel and would not recommend. The pics they provide are not what it looks like in real life.

1st room smelled horrible. The 2nd room had a plug in AC so the entire room was not getting air.

The room was a 2 bedroom with fireplace. Bèds were really comfortable. Loved that each room had its own bathroom. The furniture was in need of replacing and carpets were in need of updating. The hallways were in need of repair and updating. The pool is indoors which was extremly hot in there so not used because it would bot have been refreshing after being putside in 93-98 degree weather. Breakfast was pretty decent and had variety of things to have. The staff was great and helpful and one staff member went out of her way to bring an extra blanket to our room when requested. Would recommend staying here and if ever in area again would stay agaiin.

We stayed in their biggest room because we have a big family. We stayed for the week expecting comfort and cleanliness because we paid $300 more to stay there than at another hotel. This hotel is so outdated we were not sure if it was dirty or just old. I think it was both. Stains on walls. Fridge did not work. Red stains on the sheets and comforter. Writing on walls. Carpets taped down with duct tape. Lighting was awful. Outlets did not work. A wet rag to the wall would help with the cleaning. Wallpaper in the hall was held up by tape. You hear dogs barking down the hall. Shower curtains were dirty. The tub is yellow from how old it is. One of the bathrooms in the room smelled like outhouse. The curtains are literally falling apart at the seams. Stains everywhere. The only upside was the space and the hot breakfast every morning. Save your money and rent 2 joining rooms somewhere else for the price of this one.

First room’s bathroom smelled of mildew or something worse. Requested a different room. They didn’t have the same size room we originally reserved, so they gave us two rooms across the hall from one another- which was a reasonable compromise. All 3 rooms we saw were dingy and worn down. Unfortunately, one of my daughters woke up with spots of blood on the sheets around her feet. Immediately notified the desk of possible bedbugs. The first woman we spoke to did nothing to help. The only other person I could find was handling breakfast - but she was polite and apologized for the first staff. She alerted a manager. The manager immediately said she’d report it to their pest control for inspection and email me a report to confirm bed bugs by the end of the day. It is now the end of the day and we never received an email. I called the front desk- that manager is gone and they don’t know anything about bedbugs in that room. I feel bad for whoever is sleeping there tonight.

Our room was perfect for our family of 6. There were 2 spacious bedroom/bathrooms, a living room, dining table, and kitchen. The rooms were very clean. Breakfast was okay. Some of the food was a little gloopy and was not well stocked. We had to ask for 3 different things to be restocked. Comfy beds, quiet stay, and the pool was the perfect temperature.

For a 2 bedroom suite, it was convenient for my family. I would stay in a type of room or hotel like this again.

Very nice rooms . Plenty of space and nicely put together .

Hotel is in need of renovating! Dated and signs of wear and tear. We pick Residence Inn due to the availability of suite accommodations and pet friendly. Our room was mildew musty upon entering. Carpet very dirty and needs to be renewed. Found pieces of candy/raisins on closet floor.

Building is old and tired. Breakfasts were mediocre.

Overall a very good stay. The room itself was great but the outside and hallways need attention. Cigarette butts littered the front entrance and one hallway's walls was smashed. The staff was very friendly. I will definitely rec5and use again.

Pool DOES NOT work. Property in very bad condition! Dirty

Very old hotel in need of remodel Clean Front desk not overly friendly

The pool and hot tub were not available it was a nice place to stay. We will recommend it definitely.

Bathroom sink and bathtub has cracks. Doors were very loud. Coffee was terrible.

The room was comfortable, clean and reasonably priced. We stayed in the same room on our return trip. Only downfall was the breakfast. Limited items, broken drink dispenser, very flimsy plasticware.(needed to but two knives together to cut a waffle, no way a fork could cut anything) this amenity not in very good operating order. Staff were friendly and helpful at breakfast.

When checking in was told after checked in that the indoor pool and hot tub were down for maintenance. We asked if we would be able to possibly use the Fairfield Marriott’s pool right next door and was rudely told no. Everything was very dated and a little sketchy I would have expect more from a Marriott hotel. Our room had exposed sprinkler heads, a non- working fire place, the chairs were worn and peeling.Breakfast was not hot, milk was frozen and juice machine did not work. Glad we only had it for one night. Would have been nice to know that the pool and hot tub were not working in advance would have booked elsewhere.

Very comfortable suite with full kitchen . It was great to have dinner and breakfast with my dog for a good night of rest to continue our road trip from San Diego to NYC.

this hotel is amazing ,, the best part was breakfast,, we usually don't have breakfast at other hotels because of the choice of selection,, but this was a vegetarian and turkey based breakfast that everyone can and will enjoy