Overall Ratings & Reviews Residence Inn by Marriott Houston by The Galleria

It nice and quiet and the mall is literally 2 minutes away

The air conditioner did not keep the room cool and the toilet did not work very well. Overall the stay was not bad. But I really need to have a good working air conditioner and this place did not have that. I ended up having to purchase a fan for the room to help. The majority of the staff was great and handled my concerns in a timely manner. There was just one staff member that lacked some professionalism.

Very friendly close to shopping mall

For the rate per night, I expected a much higher standard from a Marriott-branded property. Unfortunately, the experience was far from luxurious. The elevator was out of service, forcing us to carry our luggage up three flights of stairs — incredibly inconvenient and unacceptable at this price point. Beyond that, the overall atmosphere felt unsafe and poorly maintained. It’s honestly embarrassing that Marriott associates its name with this hotel. I won’t be returning and wouldn’t recommend it to others.

Love

The room is very cute, clean and unique but it is old and has cockroach

The location was great. And the 2 ladies from the morning staff were wonderful. I found several roaches in the room. that was a big disappointment. The jets on the hot tub did not work and that too was a big let down. one of the nite lights next to the bed didn't work. one of the elevators wasn't working. but our room was closer to the one that was. But the staff was great. When I couldn't get in my room the front desk helped because the key card was next to my credit card and discharged itself. Never knew that. So the staff made up for the displeasure of the other items that I mentioned.

Quick and easy check in. Gary was very friendly and helpful.

Roaches.

Rooms are a bit outdated

5 days for buisness. Good location near Galaria. Staff nice snd helpful

Helpful staff

Tub had chips and rust in it. They charged for parking.

NA

Noisy The plumbing terrible, ac and freezer They enter at 10 am the day we left and couldn’t brush our teeth… Terrible

The property set up was like mortel but everkything is maintained well and working properly. Based ont he price, no way to complains.

Excellent

Wonderful

When my husband checked in, we had reserved a king room, my husband was told there were no ground floor rooms. He asked because I am in a wheelchair. We were unaware that some of the buildings were not handicap accessible. We drove over to the room and I realized there was no elevator to the 2nd floor. We also smelled pot all over the parking lot. I don't care if people smoke but the people were very sketchy and it was multiple people. So we went back to the front and I went in. I told her I cannot use a non accible room and needed a building with evevator access or a ground room. She found a ground room that magically appeared since my husband checked in 5 minutes ago. Sadly it was just a double bed, which the desk person did not tell me at check in. That was all annoying but forgivable. However the terrible state of the room was not. The "remodel" in the room, especially the bathroom looks as if it was done by a kid. The wires exposed in the bathroom were the worst. We did go swimming there and I wish I had taken pictures. There was a white growth around much of the pool and hot tub. It had not been skimmed and there was no towels. Speaking of towels, the bathroom towels were like sandpaper. I have travelled all over the world and stayed in 500 year old builings and they were not as amateur as this place. And who doesn't have handicap accessible rooms in 2025? I do not typically complain but this was outrageous for the price. Do better.

The property had a cockroach infestation. Management didn’t seem to care about the issue at all. Maintenance confirmed that this is a problem throughout the entire property