Overall Ratings & Reviews The Ritz-Carlton, Hotel de la Paix, Geneva

Not what I expected of a Ritz. The property is more like a Marriott in quality but you pay four seasons prices. We left after one night of a 2 night stay and went one block away to the four seasons. Whole different class and experience. The facilities, service, experience. Wow. Day and night. This hotel does not give you the 5 star experience you pay for.

I was really disappointed in this property. The only thing that was excellent were the employees trying to make the stay worthwhile. The Tv did not work properly, The fireplace in the room would have been romantic if it worked. The breakfast offered did not compare to other hotels stayed at, which were much more reasonably priced. The new spa is beautifully appointed. The staff was amazing. They tried to make up for all the shortcomings of the property. Extremely disappointed in the amount paid for the amenities offered

WORST EXPRESSO MACHINE EVER Expensive for what is is

Amazing

EXCELENCE TOP HOTEL

Amazing!

Always the best

Rooms are really small.

Good location,is not worth your money. Deceiving name,old Hotel la paid,just added Ritz Carlton, no one knows where is Ritz,inside is depressing no comparison with beautiful Ritz Carlton around the world. Even not worth 1/4 of price I paid

The hotel bar was closed on Sunday and we were not able to have evening cocktails.

We recently spent nine days at the Ritz-Carlton Hotel de la Paix in Geneva. To say it surpassed our expectations would be an understatement. While the experience at any hotel of this caliber should be first-class, our experience here was unparalleled. Truly the best location in Geneva, the hotel itself is absolutely beautiful, and our room had a stunning view of Lake Geneva and the surrounding city. The hotel staff were all top-notch. From the door staff to the front desk staff to the concierge team, all were exceptional. It seemed everyone working at this hotel is truly happy and perpetually smiling. Such a phenomenal experience! If we are fortunate enough to return to Geneva, I do not think we could stay anywhere else.

Always the BEST!

Not a luxury hotel

Lovely stay, staff on reception were extremely welcoming, room was very clean and comfortable with a balcony and lovely view of lake Geneva. Room service was available with a good varied menu and food was delicious. We were given a delicious cake, wine and balloons for our wedding anniversary, which was a really nice touch. Staff could not do enough for us. What definitely recommend

Excellent hotel

Friendly staff, perfect location. Dream.

Staff kind and very helpful

Value for the money paid .. luxury and new

We loved the awesome lake-view suite, the interesting design of the hotel and the amazing breakfast buffet in the Livingroom Restaurant. We will definitely be back for more!

The location of this property is great. TJ, the host at the Living Room Bar & Kitchen inside the Ritz is absolutely wonderful - she was so sweet, personable and a treat to talk to. The food and drink at both The Living Room Bar & Kitchen and Fiskebar is delicious. I highly recommend anything and everything off the menu - kudos to the Chef! Unfortunately I cannot say the same for the room(at least the one I was situated in). If you are allocated to Room 112 - ask for a room switch immediately! You hear every little bit of movement from the room above you and can hear the water running and toilet flushing as well. There is some sort of restaurant(not sure what it is) behind you - which makes plenty of noise as well. And the deliveries that come in in the morning in the 'back' of the Ritz are directly below you, which is known as the 'garden view'. So the wake up at 6am is very unpleasant. After mentioning this (along with a 4:30am call to front desk due to the upstairs neighbors), all they could muster up was a 'sorry', along with a gift bag of chocolate upon check-out(did they think that the sugar would perk me up from the horrible sleep I had the night before, and before that?). Also, I am fully packed with a flight to catch, where do you think I would put the gift bag? I declined. It is not my first time staying at the Ritz, but it may be my last due to this experience.