Wanted to check in early so I called a month in advance and was told to call back the day before the booking, I called the day before the booking and was put onto hold for 20 minutes and then somebody hanged on me twice in a row, decided to call IHG to figure out what is happening and the hotel hanged up on them, got to the hotel super early and saw people check in early then coming back to say the room was dirty and wasn’t cleaned, I also saw one of the receptionist put people calling on hold just to talk to his co workers and friends, the elevator is loud so if your room is next to the elevator good luck sleeping, last thing during near midnight they just let some random guy sleep on the couches in the lobby and food split all over the floor while staff did nothing

Ok. I like the balcony

The balcony view was nice

I recently stayed at this hotel in Dallas and overall had a good experience, but there was one issue that I feel should be addressed. I specifically booked and paid for a room with a balcony, but when I checked in, the room I was given did not have one. I called the front desk to ask about the discrepancy and was placed on hold for about 20 minutes without ever speaking to anyone. Unfortunately, I had to leave for a concert, so I wasn’t able to follow up further at that time, and I never received any response from the hotel afterward. Aside from that situation, the hotel itself was very nice. The location was great, and everything else about the stay met my expectations. I just wish the issue with the room type had been handled more attentively. I would consider staying here again, but I hope they improve communication and ensure guests receive the room they actually book.

The floors in the hotel were soaked,

Fine place to stay a few nights, but felt outdated and just okay.

WiFi was fine, view was nice, staff is friendly

The lobby and halls were clean and wonderfully decorated. The little store only had food no toiletries. Our room was a little dated (chipped mirror and shower tiles, missing ceiling tile) but had a great view, awesome closet, and we loved the shower. A nearly wonderful hotel experience. We were both very happy with our stay.

Nice and clean hotel. I enjoyed the bar and restaurant they had down by the lobby. The location of the hotel is a little sketchy but nothing too alarming. I love that the building is downtown. All the restaurants and bars were within walking distance.

Room was not clean the elevators didn’t work I got stuck a few times. Rooms need to be upgraded

Excellent stay

I checked in they gave me the wrong room. I had to pay for valet twice.

We got to our room and the heater was on 80. It was 84 outside. Changed setting to cool and went to game. Bed was nice and room was clean. It was leaving that made the trip awful! There was a long line to leave and a grey man in booth. We couldn’t figure out was going on. When it was our turn the ticket would not scan. My daughter was able to get security on the line and she tired to explain to security that she did move ticket around and someone had already tried to help her. Then lady got darn right rude and and told my daughter you need to backup and go to lobby. Meanwhile im on phone to get lobby. Lady was trying to give me number, but i explained the line kept breaking up and she copped attitude so i hung up. I wont even grace you with her words. I then went to every car to ask them to back up so we could move car. Two moved, but not truck behind us. He tried his ticket and it worked! Guess what ours is not want to switch? He moved his truck. We back up he paid was gone. I watch another car go then one got stuck. My daughter came back so upset because lobby girl said there was nothing she could do use your ticket. I told daughter im calling 911 that we are being held hostage in the Crown Plaza hotel. She said wait jumped out to tell lady two cars ahead of us not to talk to security bcz lobby will not help. Gentleman came ip and she left. Next car paid and when it was turn the machine had a price told my daughter to stick card in so we can get out. 30 minutes to leave.

The property was great; the AC worked very slowly. Would definitely stay here again!!

Hotel was very well decorated for the price of the rooms. Room was very clean. One issue with a/c not working but management was quick to move me to another room. Seemed other guests had same issues in other rooms. Both rooms had great views of downtown Dallas. The breakfast buffet was excellent. Large variety of foods and drinks available. Despite being next to Dart rail the hotel and rooms were very quiet. A definite choice for my next visit.

Excellent location, good parking, bar and restaurant were good.

Excellent

All of the above

Clean room but ac did not work well.

The air conditioning was terrible. It stayed over 80 degrees overnight.