Overall Ratings & Reviews Novotel Antwerpen

Good hotel. Used it only for short stay

Not a very welcoming hotel .... during check-in 3 people behind the desk and no other customers but none of the staff interested in helping or greeting me (completely ignoring me), nobody at the breakfast and nobody again during check-out (so eventually I gave up and put the room-card in the box). Room was clean. Breakfast simple/OK. Will stay again but staff needs some customer training.

We staying this accommodation so often but this time TV in the room doesn’t work (I thought renovations have been done) Light in toilet doesn’t work… A bit dissappinted

Was really nice staying with you guys I hope I see you guys again thank you for everything you guys had done for me and family specially with my autistic daughter the staff was really kind with her ❤️❤️❤️

Didn’t like the hotel, also for the price it’s not good. Old, dirty and the location is not good. We paid €200 for a night, but was more worth €100 for a night. Renew it or something

I was charged for 2 breakfast and it's only 1 i needed, the receptionist said the manager is on holiday so my refund is going to take up to 2 weeks to process but taking my money by mistake is not an issue

Very simple business hotel. Very nice staff. Good restaurant for the price point for breakfast and dinner.

Pretty standard European hotel. Small. Bed was hard. They did have a very small refrigerator in the room. Pretty usual stuff. Good hotel for the money. Clean.

All went well

Good location and free parking.

Our family spent one night only in this Hotel but Novotel Antwerp fully met our expectations. Although the place itself was a little bit outdated, the bed was comfy and the room clean. The highlight of our stay came the following morning when we received the Service from Driss, F&B attendant. His people skills, warm welcoming attitude and overall attention to details were exceptional. Driss, one more time I take this opportunity to express gratitude of our family for making our day with Novotel unforgettable. You are the real asset to that place.

We really enjoyed our overnight stay. The reception staff were lovely. Same for the restaurant and bar staff, all very helpful and attentive. The room was comfortable and the bathroom was great.. Plenty parking too.

Second time staying here. Overall i think iit is a good hotel. Breakfast is very overpriced for the limited choices.

We only stayed over night as a stop off. Having read other reviews i wasn’t sure what we would find. However we couldn't find fault. The room was clean and i liked the fact it had a separate internal door which made it really quiet. Bed was comfy the sofa bed not so comfy but ok. The kid's loved the pool. Which had towels available to use. Breakfast was busy but great. Staff were friendly. Would definitely use again if in that area.

The Breakfast and play area with the pool was good but the rooms and the staff service was very bad.

WORST HOTEL IN THE HISTORY OF NOVOTEL (POOR HOTEL MANAGER AND RECEPTIONIST. I had three asthma crisis while I was in the hotel due to the smell of the hotel. Unfriendly receptionist and lack of professionalism. Silly hotel manager who is meant to be working as a store replenishing staff rather than a manager. Hospitality of the hotel is extremely is beyond poor. I will never recommend to my worst enemy.

Staff friendly, room size is good but old, rusty lamp table, toilet separate from washing room, old fashion but was clean. No soap dispenser but gave small bottles of shampoo and body wash

Friendly staff and comfortable bed. The hotel room is outdated especially the bathroom.

After travelling from the UK to our first stop we were really disappointed by this hotel. We arrived at 5pm to walk into a dirty, uncleaned and unprepared room. With two small children in tow this was very inconvenient. We then had to wait for it to be made up which was over an hour. To top it off the restaurant is closed on a Sunday night so we couldn’t even eat whilst we wait. They were clearly short staffed and the guy did try his hardest to be helpful. The hotel location meant that there was not a lot around to offer. Breakfast was good though.

I liked the friendliness of the staff and easy checkin/checkout facility. I did not like the fact that the telephone in the room was totally broken with no buttons on it and was not usable. The temperature control system was non-functional, had to open a window during winter as it was uncomfortably hot in the room for sleeping at night.