Overall Ratings & Reviews Courtyard by Marriott San Diego Sorrento Valley

Great sleep, quiet, relaxing

Enid at the front desk was not very welcoming or friendly: she was reluctant to receive cash for purchases and transactions and had difficulty correctly calculating the amount of change to return even with the calculator she pulled out of the drawer; when informed of the complimentary water having gone empty, she just looked over, did not get up from her seat, and made no comment or motion to assist. When we asked if we could get it refilled she said nothing and the other young lady said she would fill it. It was over 80 degrees outside and my elderly parents were hot having just come in front being outdoors and would have greatly benefited from a refreshing drink, especially since my mom had very much enjoyed it earlier. Enid’s disposition was very off-setting and disappointing for Marriott’s services that we are so familiar and accustomed to every time we choose Marriott and its chain. Her service makes us reconsider returning to this particular location despite its close proximity to the freeway and many places to visit.

Basically a satisfied experience. Not sure if every room is the same, the table is next to the air conditioner, so I often have to turn it off when it is working. Stuffs are nice, got help from a younger front desk lady since my phone was broke and could not call Uber at all. Can't say I like the menu of the bar(restaurant). Maybe getting dinner before coming back will be better.

A great central spot, all the amenities we needed.

This hotel was fantastic. The location was out a bit, but easy to get to and peaceful and quiet. The beds are super comfortable. The cafe, the food, and all the workers are fantastic. Especially Marlene and Arlene. We will definitely stay here again.

It’s not right next to any but businesses, but everything was only around 15 minutes away in any direction. We went for soccer and watched a Wave game at SnapDragon stadium, got back to hotel in 15 minutes. Played at Surf Sports Park and only a minus 15 minute drive. Indoor whirlpool for recovery after games was a bonus.

It would have been more perfect if there was free continental breakfast. The othe bonvoy facilities had free breakfast

I was in San Diego for my exam and got there a day earlier to study before exam, however thanks to house keeping I didn’t they were in room Nextdoor telling jokes and laughing for about an hour, even when I asked please bring your voice down.

Arrived at the property a hour after check-in but still had to wait over an hour for a room to become available. Reserved an accessible room with sofa bed, no sofa in room. Shower bench not stable. Maintenance unable to fix. Was not able to use shower bench because of safety reasons per maintenance team. Per the front desk no other accessible room was available to transfer too. On the other hand the Manager compensated for the inconveniences. The hotel provided glass of wine during waiting period for check-in, took off $80 of the room rate for the first night and provided free meals for the two-night stay! Customer Service well done!

Elevator weren’t working Wasn’t really anything special about this property. It was OK.

Double parking charged

Very nice hotel in an average area environment.

Easy check-in. Friendly staff. The rooms match what they appear to be on the website.

The location is amazing. The facilities are clean and welcoming!

Stayed here for two nights for my daughters dance competition. Very clean, friendly staff, very nice place to stay for a great price.

Nice and quiet.

Dirty, old carpet. The fire alarm went off from the steam of the shower. The outside looks extremely old.

Very good stay.

Easy, friendly checkin process

Good check in, easy parking and cheap, comfortable rooms, nice bar, convenient location, good price, Rochelle was great