Fresh breakfast everyday.

We would never stay there again.

The front desk and cleaning staff are very professional, friendly and helpful. Always stay at this Hampton Inn during my trip to work in the area.

Near shopping area

The room was comfortable and the bed and quilt and pillows are excellent. I with you had a nondairy milk for coffee and cereal at breakfast such as soy, oat, or almond milk.

We had a fun time. Some housekeepers refused to provide us with towels even though we did not need their service. The breakfast was not the greatest and the male service was terrible, NOT VERY FRIENDLY AND WAS EYEING US THE ENTIRE TIME MAKING our toast and serving ourselves

Only issue is housekeeping knocking on my door before i got up.

Breakfast was not as good as we would have liked. Chicken sausage just does not make it.

Smells like wet dog every time I stay here.

The Hampton Inn West Springfield was okay for a short stay. The staff was friendly and check-in was easy. The room was clean, but a bit dated and could use some updates. Breakfast was decent but got crowded and some items ran out. The location is convenient, but highway noise was noticeable at night. Overall, not bad, but not great either.

La piscina se encontraba muy sucia para mi gusto. Pool was not clean

The staff is good but the room is not. The first room had water issue and 2nd is better but it is almost same

Overall enjoyed my stay

Our hotel room was not very clean. Mold in areas but we unfortunately only noticed it after the kids had fallen asleep from a long day of traveling.

Great stay

For family events but modified for bad weather. Hotel.com would not allow me to cancel one of my 2 nights even though I had paid for early cancellation. I would have to cancel my entire reservation and there were no rooms available to reserve the one night via hotel.com or the Hampton Inn. Had to pay for 2 nights but only used 1night. Also paid double costs for each night for prime season. A credit towards my next visit would be nice.

Heater/AC leaked 3 of 5 days soaking rug

Did not like the shower. Did not operate properly. Room was clean.

Many things in our room were in poor condition. The outlets were loose and we couldn’t charge our phones as well as use a curling iron. Walls were paper thin and you could hear everything on the floor. Even my kid who sleeps through anything couldn’t sleep because of how loud it was. The room was damp, and smelled like mildew. Staff wasn’t very friendly and the breakfast had limited options, and the food they did have was stale and gross.. can’t believe what we paid to stay in this rundown hotel. Will not being staying at a Hampton inn again.

It was fine