Overall Ratings & Reviews DoubleTree Suites by Hilton Mt Laurel

My wife and I were celebrating my birthday, and we would defintely stay again. It was comfortable, cozy, and convenient.

Everyone was so nice and the room was so clean and well maintained!

Clean

The pool and area were dirty.

When we arrived we waited almost 20 minutes to get checked in because they were unsure what rooms were available which seemed very strange they blamed it on people not checking out properly but if the room got cleaned would they not know what was available. The elevator was under construction which was not a big deal but in the stairway there was blood drops on the floor. They told us the pool was open till 10pm but around 730 we had just gotten in the pool and someone came in and said we needed to get out so they could put more chemicals in the pool and it needed to be unoccupied for 20 minutes. This could have been done when you close down the pool or maybe a schedule of when it is being treated needs to be up somewhere or guest told at check in. Also paid extra for the continental breakfast but the lady serving it had no idea that we had already pre paid and I now see a charge from the hotel where they charged us over $20 a piece for some bacon and eggs. Overall I was disappointed The room was a good size for our family and that was about the only thing I was happy with.

Nice property and great staff

Amazing staff. Great breakfast. Very clean and convenient!!!!

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Tried to use pool and Hot Tub looked nice online, there was a note left on door about weather conditions it is closed. So ask front desk and they had to call maintenance which then it took 30 minutes before we were told it is closed due to maintenance. There is no maintenance going on in there just lazy employee making excuses because nobody here has a clear why it was closed. Poor management over heard them talking and they said nobody reported anything to management. She just continues to do her day at work instead of making sure guest are happy or knowledge of what is going on. There was 5 people looking into the reason why it was closed.

The property was excellent, the restaurant was spectacular. My only thoughts for improving my stay , was to supply the kitchens with silverware, coffee cups and plates and bowls. All of the cupboards were empty.

Great

Very nice place to stay!

Friendly staff

We had a few issues. First the rooms are redone so they’re nice and new. Lobby is nice also. 1. Pool was out of order - which is why we came. They should have emailed us before to let us know. 2. Thermostat in my room 224 didn’t work. No heat or AC. 3. we called them up in the morning to confirm that they have cribs for us when we got there they didn’t have.

We had no heat the entire duration of our stay. Our room was freezing. We complained multiple times. They moved us three times. None of the rooms they moved us to had heat. It was miserable. It consumed a ton of time on our stay. No one knew what to do’s we ended up having space heaters the second night which is a huge safety hazard.

It would have been better had the pool and hot tub worked. Got an email that it would be back open for our stay and it wasn’t.

This hotel is being updated. Our suite was very nice with all new everything, and the bedroom space was quiet - no hallway noise at all. Every staff member we encountered was friendly and helpful. The onsite restaurant serves breakfast which was quite good. Overall we had a great experience during our 3 day stay in the area to visit with family. Highly recommend.

Amazing time, looking out at the waterfall

The location was great. 25 min drive to PHL. Plenty of restaurants in the area. Two malls within 10 min. Great service!

Room was great, pool was disgusting. Staff could be more accommodating as well. Over all ok stay.