Overall Ratings & Reviews Extended Stay America Select Suites - Jacksonville - Lenoir Avenue East

This has been the only hotel I'll use whenever I'm in Jacksonville. The location is is convenient for getting around proposals places in the city and the staff are always very friendly and helpful.

Absolutely terrible experience with no hot water, missing pillows, dangerously dirty, particles floating in the air, electrical panel in my room wide open and AC not working properly it should be illegal to rent this room I will be calling code enforcement

Stay was good except for the roaches in the bathroom.

Easily located right up of the freeway. The building was safe for the most part.

I came here on a business trip. The facility is situated in a good location, however, my experience was terrible. I wanted to leave after the first night. My key did not work the entire duration of my stay and it was difficult finding anyone to help me. I came back to the facility to find my door wide open on a few occasions and no worker in sight. My belongings could have gotten stolen and/or my safety jeopardized. I called the help line and they did not answer. I do not recommend this place.

Better cleaning bad service

I did not realize that they no longer had the continental breakfast I went downstairs about 6:30 this morning and there was no coffee and the clerical deaths or reception desk was closed I didn't realize they had started closing at 10:00 p.m.

DIDNT have Breakfast. And folks was filming me showering and rapist was onsite woth drugs.

staff was the best part . thanks

Good

Needs work done but the front desk young guy was a sweetheart on night shift

We arrived on a Saturday afternoon. The lobby door was locked and required a room key to access the lobby which is where you have to go to get your room key. An employee opened the door for us and then left with no help checking in. 20 minutes later the front desk clerk showed up and checked us in. The room was terrible. It smelled like mildew and the carpet was wet. Tried to open the windows to help air it out but they were broken. The bathroom was nasty! A long chunk of hair was in the shower which had not been cleaned. Burn marks from smokers all over the countertop. The next morning we went to talk to the front desk but the front desk was locked down. (large garage door type shutter). Tried to speak with a rep the following morning and was ignored even after asking for help multiple times. Worst stay I've ever had at any hotel!

My room 208 stink was stopped. Roaches is the room.

Furniture was busted. Bed was terrible. Room was very noisy.

The environment

Worse attitude from the staff

The place is extremly run down, and the staff is very rude and condescending. Hidden charges such as having to pay 2$ for towels. And this is is just the tip of the complaints. .

Our room we chose was non smoking. But we got smoking smell room. We could not sleep over night because of the smoke smell. It was very uncomfortable to spend a night.

They let me book a hotel room and there were no receptionist or anyone to service me when I got there.

Terrible rooms not remotely like website pictures rude staff