Overall Ratings & Reviews Independent (SPHC) SCOTTSDALE PLAZA RESORT by IHG, an IHG Hotel

Property is showing it's age. Clean, just older.

I really like this hotel, despite it being closed for seasonal work. The phone lines were down during my stay, which made it hard during my stay to contact the front desk. Other than that it was beautiful! I’m for sure coming back

Property under major construction would have been nice to know before booking the room. Swimming pool was very murky. Had stayed in the past and rated at 5 star which is why we returned. This time not at all as nice. Unlikely to stay here again

Please be aware that this hotel is in renovation and it does affect the general experience. The two-story rooms are very spacious and those in front of the pool make it a great plus. The hotel is a bit dated, so maybe it will be a very nice place after they are done with the renos

The property was very spacious with lots to do in the surrounding area

GREAT place to stay

Loved this place was in an area outside of downtown or city limits but drivable to them and great selection of old Scottsdale town where fun/activities were accessible. Only thing I was down was the property had minor issues but were easily taken care of by the staff. I would definitely stay again in this location as well recommend anyone who is visiting phoenix to stay here.

Went there for a weekend get away. A staycation of sorts. We chose this hotel because they had a bar located on site. Arrived and the hotel was under construction. Bar was closed. A little disappointed. But the room was clean and staff was very nice.

Very clean and you get a good bang for your buck

Right now its not a good place to stay. Its undergoing renovations which they dont tell you until after you book (at least on expedia). Only one pool and hot tub works. The tv went out twice and one time for hours. For some reason they still charge a resort fee even though there is no resort really. They were painting buildings on both sides of where we stayed so you’re walking around tape etc the walk the property. Customer service was still good but they should either close until finished or not charge a resort fee or inform people prior to booking their stays.

It was wonderful even though they are under renovations. We stayed out in the pools and it was very relaxing. We’ll stay here again

Super helpful staff! And super kind :)

Nice property but half the resort was under renovation. We didn’t find out until one week prior to arrival. No bar or restaurant available, one pool closed etc. Definitely changed the vibe. Looking forward to seeing it after the renovations are done.

The staff and area around the hotel are exceptional. I booked this hotel to relax and the kids had 5 advertised pools at the time I booked. A week before our trip from CT, I got an email through Expedia stating the hotel will be under renovation and essentially the whole place was closed. Just 1 pool (I wasn’t able to find the casita pool which was advertised as private). No spa. No restaurants. Since nothing was going on, we had to do lots of things off property. The rooms are very dated. It was clean but always a musty, dusty smell. Nothing was wowing. I was extremely disappointed considering this was supposed to be the best part of our trip. I have to check my email for my receipt because I was supposed to have the resort fees waived and I don’t think they were. It would have been nice to have notice prior to booking that construction was going on because I could have booked at our number 2 choice.

Often stay here when in town. Massive renovations taking place but the grounds are lovely, the accommodations great and even though there’s construction, it’s quiet! Overall one of the best spots in Scottsdale for spacious rooms/suites. I hope the prices don’t go crazy after the renovations are completed!

Villas are super rad, very spacious

Didn’t know everything was closed until check in hit all good we left and went to talking stick

This was an excellent resort to vacation with your family! We enjoyed the several number of pools to pick from and the food options. You could certainly not leave and have a great time. The gym was excellent too!

I loved the home feel and spacious rooms in the casita. I didn't like that there was a huge spider in the bathroom, but my husband took care of that.

Clean villas and friendly/helpful staff. We were disappointed that we were not made aware that the main pool was under construction which pushed everyone to the pool outside our villa- so lots of noise and people.