Hotel under.construction, otherwise rooms were excellent

Hotel totally under construction. Check in in rear of hotel via an unmarked construction trailer. While the room was excellent - brand new after renovations, no food/restautant, delivery guy gave up, elevator problems. Staff however were great .

Front desk staff wonderful! Thank you Franco for the hospitality, and Roodley for the great welcome. See you again!

Ont as attendu 20 minutes à la réception avant d’être accueilli Ont as payé pour un déjeuner inclus et le restaurant était fermé définitivement.

Malgré les rénovations notre chambre était impeccable.

I stayed at the hotel in the middle of a major renovation. The parking lot surface was uneven and I had a hard time rolling my luggage through the parking lot. It had just snowed too, so the parking lot was also muddy. Due to torn down front door, I had to enter the hotel with a side door. While I wasn't able to nap during the day due to construction noises, I was very pleasantly surprised with the newly renovated room. Not only I was given a king bed for a queen bed reservation. Little details like foot bar for shaving/washing legs in the shower, invisible shower drain, additional shelve for toiletry under the mirror, and coat hooks near the door stood out to me. The bed and pillows were very comfortable. I loved the pillow I was sleeping on and asked to purchase one. I hope they have rooms with bath tub option and I hope they keep this property in good condition for my future visits.

with all the renovations going on it was a construction zone but the new room we were in was beautiful and comfortable. the staff were very friendly and made it comfortable for us. it will be very nice and the addition of a gym and breakfast area will be welcome

Ok

This property is under complete renovation and should not even be open for business. No Font entrance, construction debris everywhere. Restaurant under construction complete disaster area.

Under construction

Brand new room but hotel under construction and power went off for 2 hours room got very cold and had to climb stairs as elevator was not working. Close the hotel during renovations and re open properly

We booked 5 nights through Expedia. There was no indication anywhere that they were in renovations. We had to park in the rear and walk through a major construction site to enter the building. On the second night, we arrived at 10 pm. There were no lights at all in the back of the building, total darkness. We had to use the lights on our phones to find our way to the door through the construction site. We decided then that it wasn’t safe and cancelled our 3 last night. We were still charged an extra fee from Expedia for cancelling. This should have been indicated at the time of booking. This is the worst experience we ever had in any hotel.

Good place to stay

Being renovated. No facilities at all, restaurant permanently closed, construction on upper level at 7 am, outdated room. Very disappointing.

Good housekeeper,good people at front office But to much noisy construction but is okay

A+

Il devrait fermé durant les renovations tapis tres tacher degueux delabré comme hotel

This property is a dangerous construction zone. After driving around massive parking les of rubble and fenced off areas we finally stopped to ask a construction worker how to get into the building as there is no front door access (or a front door). He directed us to a door in the back of the building next to a large wooden construction ramp. Once inside the lobby reception area had been gutted so we followed signs to a make shift “reception” desk where someone with a computer signed us in and gave us a room number. The room was in need of major renos as well, with no proper climate control. Heat was on or AC was on. There was no off. It was 10 degrees outside so the heat had been left on and the window was wide open over the noisy construction site. I tried closing it be the room got way too warm. We paid in advance full rate with no warning or mention of the state of this property, and no discount offered. The hotel we were at the night before in Montreal was lovely and $90 per night less than this place. The bed was comfortable. The restaurant was closed for the day on Saturday but open on Sunday so we ate breakfast there before heading out. The food was good and the waitress was very friendly and did a great job. The person working in the make-shift lobby was friendly and professional as well. No complaints with the staff at all. Guests just need to be warned they will be maneuvering a noisy construction zone if they book here and will be paying full price. Not pleasant.

Hotel is renovating and there was no notice on Expedia. Photos of property and rooms are misleading. Front desk tried considering the circumstances

The property is currently under renovations, which is fine, but they should inform the customers about the inconveniences due to current conditions. Price-based is not fair right now. I was told by the person at the reception that my car could be stolen from their parking lot (Ground level).