The air conditioner was broken in the first room. When they moved us to the second room, up on the 2nd floor, it was occupied by other people. The third room, back down on the ground floor, was empty so we finally were able to stay there. The staff was horribly unhelpful to the point of telling us they didn't have toilet paper for the rooms. After being promised the pool was open, we discovered they closed it to "clean" but it stayed green the entire visit.