Overall Ratings & Reviews DoubleTree by Hilton Memphis

Staff were friendly, property had ample parking and was conveniently located. There were some consistency issues with customer service at the desk as far as making commitments for things like late check out and room cleaning, and the carpet in the room looked clean but our white socks turned brown on the soles after only a few minutes in the room so we wore slippers for our stay.

Everyone that worked that was extremely nice and helpful in every way

We requested for towels and did not get them until that afternoon after we left th room. We did eat at the resturant in the hotel, and the food and spirits were good. Great service in the resturant.

It looks good, but it was a very mixed bag. The trendy barn doors on the bathroom leave a 1 inch gap so don’t expect any privacy in that department. Very expensive restaurant downstairs so it would seem nice but police came two times that we noticed. Stained and broken lampshade, loose outlets, the usual maintenance issues. It was confusing because one elevator said out of order, but only on the first floor and people were using it. Cookies were super good! 😊

Convenient location for food options. Rooms were fine, our fridge didn’t seem to fit the space it was in so seemed to make the floor wet in front of it but otherwise fine.

Great staff!

I loved everything about my experience!! Hot cookies, great view, CLEAN ENVIRONMENT truly a lovely experience!

This hotel is in a good location, not far from the highway, food locations, was quiet, provides a welcome cookie and has free parking. The lobby was in good condition but the room I felt was average for the price and was not up to my cleanliness standards as I did let the checkout agent know there was hair on the pillows. The room decor was decent and tv, refrigerator and bathroom was nice.

W

We stay here often. It’s convenient and clean. Our check-in clerk this time was efficient but not real friendly. Would be nice to be greeted with a smile. Still, that didn’t deter from this being a nice place to stay. And we will stay here again, I’m sure.

Very decent stay all around

Staff really polite and helpful. Restaurant food great, drinks great, Heated indoor/outdoor pool great. Very pleasant stay. Thanks!

GREAT LOCATION REASONBLE PRICE

Clean and quiet

Room didn’t smell clean- smelled like cigarettes and very strongly of chlorine

You got greeted when you walked in and we even got warm cookies upon checking in ! The staff was very nice and helpful !

The room was dirty and filthy not cleaned then I had to wait 30 minutes until one came available

Great place in a good location

Great Stay

The staff here were really helpful and nice. Greeted us when we checked in and even gave us some warm delicious cookies while we waited. The King bed room was really nice. The best pillows I’ve ever slept on at any hotel.