Overall Ratings & Reviews Holiday Inn Express BIRCH RUN (FRANKENMUTH AREA) by IHG, an IHG Hotel

The room is awful the washroom handle is rusted. All walls and ceilings are bubbly . Toilet get stuck. Flushing is not easy. Good thing is I only live there one night. Breakfast pancakes machine and juice machine are broken.

Convenient, comfortable, excellent breakfast, friendly, helpful staff

Very clean, friendly staff, great location

Overall it’s a pretty good Hotel

When we first walked in we were greeted by the desk ladies. That was nice! However the lobby was quite warm. As the lady said the air was not working well. However the room air was nice! Bathroom needs some updates with the look but it functioned as needed. The ceiling in that room needed some help too. Jetted tub worked well. Overall the room was ok! Breakfast was eh. Anthony was great! Loved his attitude! Was not a fan of the pancake machine. The cold juice dispenser was running warm so they kept juice in the fridge. Everything was just ok! Checking out was easy!

Had to clean our bathroom upon arrival

Very well kept

The lady that checked us in was amazing and so friendly!

The property was very clean. Hot tub was great. Pool was a good temp. Food was great.

Close to Frankenmuth.

Staff was great and polite. Breakfast was surprisingly good. Would recommend.

Helpful staff

Nice area.

Very nice and clean, and friendly.

The room wasn’t ready. We were on a non-smoking floor and all we kept smelling in our room was weed smell. They did come and spray some stuff but it still shouldn’t have happened. Breakfast was bad they knew the size crowd they were gonna have and should have been more prepared. A lot of the stuff was not filled so we had very little to pick from for breakfast. Front desk people were very courteous.

The staff is very friendly and helpful. They gave us suggestions of things going on in town to go to and were all very nice to talk to (front desk, cleaning staff and food service). Breakfast is great.

The check in and check out staff were very friendly and helpful. The female staff member taking care of the continental breakfast area was friendly and the breakfast area was very neat and tidy. Food was good and fresh. She wiped off the tables promptly and even helped us throw away our used items when we were finished. The room was spacious and bed was clean. Several floor tiles were loose in the lobby and room, and the carpet stained in places. We were happy with the stay and would return if in the area.

From the moment I arrived the staff was very friendly and welcoming. We absolutely loved our jacuzzi room and will be back!

Toliet seats very very low!

Front staff was very helpful