SureStay by Best Western Mount Pleasant Racine

Explore SureStay by Best Western Mount Pleasant Racine
7.8
Pleasant
From 497 reviews
Cleanliness

8.2

Room Comfort

8.4

Location

8.0

Service and Facilites

8.4

Traveler Reviews SureStay by Best Western Mount Pleasant Racine

Number of reviews per page
20
40
Top reviews
Alyssa
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Only thing my husband didn’t like was that some areas smelled of smoke and the pool wasn’t in use.
Tina
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The room was clean. The room above us was very loud with children running for hours. It was 100 degrees out and we wanted to swim. At checkin, we seen the sign the pool was out of service. I was NOT happy. We arrived 20 min early and was told we could not check in and must come back. It was not a great experience and would not pay what we did for a room that was loud and no pool for my 2 year old grandson.
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Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

First room we had smelled like smoke, but the person at the front desk switched us to a new room right away. The pool is unavailable and the breakfast was sub par compared to other Fairfield’s I have stayed at.
Brian
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Good value!!! Pool not working seems like a common problem here (it was “out of order”). Not the cleanest or quietest place, but I feel it was fine and we got what we paid for. Thank you :)
Melissa
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Access was good, staff were very pleasant, Facilities were old and worn and the refrigerators were terrible..
Sarah
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Pool was closed and there was mold all around the tub
Gayle
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Extremely poor customer service by Cheryl at the front desk, Horrible, horrible attitude! She Continuously rolled her eyes at us when checking us in because she had difficulty with check in. They advertise having a pool, but there was no using it. They advertise room darkening curtains, but there were none. They advertise a snack area where purchases can be made, but it was dirty and dusty, and only had approximately six items you could choose. The freezer in our refrigerator was frosted up and we could not use it. Our room keys stopped working midway through our visit. We wanted to relax and watch a good movie, but only three channels came in on the TV. Fairfield Inn was a joke!! We could not wait to run out of there. We left at 6:45 AM on our checkout day.
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Susan
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I thought something was funky when I was asked whether we watch TV when we checked in. Then in the room, the TV only worked on a couple stations, there was no offer to change rooms or to have a reduction in the bill. The outlets at the desk were non-functional and a couple light bulbs were burned out. The hotel seemed "tired" and in need of some sprucing up.
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Marie
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

When I go to a hotel, I expect it to be a welcoming environment. Well, walking up to the door we noticed the grass was way overgrown, and the doors were filthy. We did not even want to touch the handles. And a sign on the door stating the weight room and pool, are temporarily shut down. That in itself wanted me to ask for a refund. Upon entering our room there are no words for good ending. The breakfast was very disappointing, most people like more of choice for hot foods other then eggs & sausage. Like waffles, biscuits & gravy, sausage patties. What about fresh fuit and really have water available for customers at all times. I think it pretty sad when customers have to volunteer to mow the lawn and clean the front doors.
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Ashley
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

For a family of 4, there was only 1 washcloth and 2 towels, when asking for more, the lady looked at me and shook her head no- wasn’t sure they had any. Breakfast was very small, no real options. Pool was closed and was not aware until checking in at the hotel. Beds were comfortable, but loading/unloading doors were not automatic, so made it harder to accommodate all the things.
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Mark
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Okay
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Bed was very comfortable. Very clean in the room and bathroom was spotless.
Ramiro Garza
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Friendly staff, good breakfast and good location.
Sabino
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was great except the tub had lots of mold around, and also the carpet was not cleaned completely. There were crumbs around, and I found a dirty plastic fork underneath the sink.
David
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

We checked into a room with a wet carpet so we requested another room. That was quickly accomplished, which was much appreciated. Breakfast was just OK with not a lot of choices. The pool was closed, which was disappointing. The hotel is in a nice area and is easy to get to. The staff was nice, though our towels were changed 1 day out of 3 while the beds were strangely not made nor the soap changed. The beds were a little soft for my taste.
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Shawna
icon-Leisure
Leisure
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Bathroom had caulking that was extremely old and peeling off. Mildew/ mold growing . Tears in carpet. Bathroom had hair on walls and wash rags hanging on the shower from a previous guest
Kirsten
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Do not stay here walked in staff was nice rooms were gross and had bed bugs my first time ever experiencing this
Ashley
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The beds were comfortable. It was fairly quiet. BUT…. The bathroom was gross. There was mold/mildew all over the shower. Like there was no attempt to clean it. It just looks like the whole place needs some repair and deep cleaning. There were stains on the curtains and shower curtain. Paint chipping all over in the bathroom.
Rachel
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The pool was closed! There was no notice when we booked, just a sign on the door. Pros: 1. Staff was very friendly 2. Amazing water pressure in shower 3. Location Cons: 1. Facility needs major updates! The staff is trying to keep things cleaned that need to be replaced 2. The bathroom was gross! Fix the caulk 3. Plugs in lamp did not work and there are no wall outlets 4. Room smelled musty from the AC This location has such potential but they have not kept up with the facility. There are other, better hotels in the area that I would recommend over this one.
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Glenna
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

This is an average hotel. Definitely needs remodeling. Staff was very friendly.
Number of reviews per page
20
40