Overall Ratings & Reviews Mercure Sao Paulo Alamedas

Mostly this hotel was very good. easy access to metro and buses 50 metres from Paulisha av. The only down fall is the entrance is next to a 45-degree slop so could be a struggle for some.

Everything was great. The only problem was that they were doing some work at the hotel, and it was really loud. When we checked we were given the chance to choose between two floors, knowing one of them was especially close to the noise. The next day we asked for a different room and problem solved. Also don't love that one of the windows in the rooms doesn't have glass, only metal shades, so if you are a light sleeper, it can be a problem. Otherwise the place is very nice and the staff really friendly.

Great hotel close to restuarants and shops. The hotel staff are super friendly and there are people who can speak English. We had a problem with the aircon in room and they changed our room. Rooftop pool and view is amazing

The hotel cancelled our stay and only informed us upon arrival (apparently they messages while we were on the way but we were on our flight and did not have signal). They moved us to the other Mercure nearby without an apology or any offer of compensation or upgrade. The reason we booked this hotel was because of the pool, which the other hotel did not have. We ended up abandoning the booking and stayed elsewhere. Avoid.

amazing property, friendly staff… I always stay here when in sao paulo

It is a nice hotel, with good location and friendly staff.

stayed here 3x already and always a great experience however this last time was a bit noisy due to construction across the street… not mercure’s fault at all I love this place

the sauna was indicated at check-in but it was not in good condition

Adorei ficar nesse hotel, até reservei novamente para o próximo fim de semana. A única coisa que faria ficar ainda melhor é ter produtos de limpeza (detergente e esponja) para lavar os pratos/talheres usados no quarto com cozinha.

I just really like this hotel! I work at a hotel in New York and see the attention on details of Mercure team! They remember my name and always friendly with out being fake!!! Great location and the pool is a major plus!! I definitely come back soon!!! Thank you guys!!!

It was good but I stay on a room next to construction so very noise

its an older property but all was always clean…. staff and service was amazing, friendly and super professional ❤️ I love it and will stay here again

Excellent hotel. Everything was great. Nice room, comfortable bed. Functional gym. Most importantly, the staff are great, friendly, and accommodating. I would definitely stay here again.

Flooring in the room was old and worn. Otherwise a very nice hotel.

Property is a little dated, but fine for what you pay. Good location. Breakfast was decent. There’s only 2 lifts and during the morning rush it can take a while to get down. One morning one of the lifts broke and we couldn’t get in a lift down, every time one arrived it was full, so we ended up having to walk down 13 floors.

Location 10/10. Breakfast 10/10. Apartment 5/10. Fitness center 1/10.

The room had stained sheets, not pleasant at all. A weird smell in the room as well. Room wasn’t ready at check-in time. Staff was rude and not accommodating at all, they certainly do not understand what it means to work in the hospitality industry. Do not recommend this hotel at all. Not at American standards

The elevator is too slow

I don’t know where to start, except to say don’t trust them when they say they will email you closing bill showing all is paid off. You get a bill for your entire stay and more. Then you have to go through hoops proving that you paid all at check out.

Prior to our check out, there was a $76Rls balance for out breakfast. I paid cash to the supervisor name “Lrissa” and her front desk employee name “Allen”. This front receptionist absolutely had no customer service experience and there was not a question that would not end in a “Yes”. Our check out was to be at noon of September 6-2021. We wanted to stay until 4:30 pm. I did Not want to deal with them, So, I went to hotels.com and booked an additional full night. When we went downstairs Larissa and Allen asking me I could have just asked them for extension. To which I replied, I did not want to be bothered with lack of their customer service and argue over 4 hours. I even offered them if we need to move from that room to another would be fine as I was not going to ask Hotels.com for refund. I then proceeded to pay $80Rls for the breakfast owed and they had no change and I told them keep the change. Day after we arrived home, we get a bill for a full day of stay (We had already checked out at 4:39 Pm and had prepaid to Hotels.com). These people are charlatan and after 10 years of being a customer of this hotel will never go back. Make sure to get receipt that you paid. They assured me I will receive a check out showing balance zero.