Overall Ratings & Reviews Fairfield Inn & Suites Fort Worth/Fossil Creek

The elevator was broken and we were on the 2nd floor, ice machine didn't work, we didn't get house keeping till the last day we were there. they only had two luggage carts in the hotel but it didn't do any good cause the elevators were broken. Overall I don't think we will be staying here anymore.

Everything was great except for the elevator was down the duration of our stay which was kind of a bummer walking up and down 3 flights of stairs

Great hotel

Frint deak person was fairly new and needed a lot of help. She was very nice and understanding though. Elevator was broke so she put us in a room on 1st floor and which had a large stain in the floor, then there was rust un the tub and it looked pretty dirty. She tried to move us to another room , but it was too gar for us to walk with my handicap mother. She tried her best!

Good place to stay in.

Likes: The breakfast was good and the room I was staying in was comfortable and the AC was working. Dislikes: The elevator was not working and there were no available rooms on the first floor. I was traveling with a preschooler and I had to carry my bags and a sleepy child up a flight of stairs. The swimming pool was not open. Myself and my grandson were looking forward to swimming in the pool. The AC was not working in the common areas and breakfast room. Upon check out and having to make two trips of carrying bags to the car, it was very hot with no A/C. The first floor ice machine was not working. I was traveling with a small cooler that I left in the car and wanted to fill it with more ice and with the ice machine being out, I had to carry it up the stairs and down and around the hallway to the 2nd floor ice machine, fill it up and back down the stairs and out to my car. All this with no A/C working and a preschooler in tow. Overall, I was very disappointed with my stay.

This facility was old and dated. Elevator was out of order for the last 2 days of my stay and was Inconvenient. My bathroom tub needed to be upgraded.

The first floor from what I gathered is trash. Our room was very run down especially for a marriot property. The enamel in tub was worn down and if I don’t want to shower in it, I’m for sure not bathing my kids in it. The bathroom was dirty. There was a cockroach and the AC was loud. The carpet was damp and the pool was not working (although we got different answers from different employees) We refunded the stay because it was bad. They need to do repairs before letting people stay in the rooms. The employees were mostly? helpful.

The room smelled like mold/mildew. I told the front desk and she said housekeeping would go and spray something in the room the next morning. There were ants all over the place, on the window, the desk/dresser, in the bathroom. We found one on my daughters bag after we left. Carpets were stained. Trash was in the stairwells. The elevator was slow. Really the smell in the room was the worst. It really smelled like if you spill a whole bunch of water and don't clean it up promptly. Customer service was fine and the staff was friendly.

Dirty and very outdated Room was full of ants and cockroach on the floor ...

The pool was quite small but otherwise everything was great! breakfast had a big variety as well! and they attended all our needs

Everything was good except the beds felt damp from humidity or condensation

Looks a little rough but they have tried to update it. We opted for turn down service and no one ever did it, I had to go to the desk to get towels to last me for my stay.

Whitney was the person who checked us in and also help us get the volume working on our TV. She was very helpful and friendly!!

Keep up the good work. Thank you

Convenient location nice staff

Friendly staff and clean rooms.

Clean.

Breakfast not good. Room not super clean. Smell was bad. We even had to purchase air fresheners to tolerate the smell. The pool was an odd color and also smells bad. Exhaust fan in bath shower was broke. With 4 people staying this was not ideal. Also showers made a huge steam mess. Yogurt was not refilled daily as it should be. Elevator was extremely slow to open and close door. Coat rack in room was broken and would not hold our clothes up. Half of the Lights in gym was not working, and water in gym had to be asked to be refilled. All in all. Worst Marriott we have ever stayed out, was not worth the low price. Will pay more to stay at better kept facilities in the future.

The facility is conveniently located. The parking options are good.