This is a lovely hotel, easily reached by the free public transportation accessed with booking a room. Very helpful and friendly staff, two pools, comfortable, clean rooms. When my grandson forgot his backpack in a Migros store in the center of town, the reception called the store for me in Italian, and discovered it was being held in Lost and Found. Grazie bene!

Stay here many times, great location, staff are very good, rooms clean and comfortable and nice breakfast where you can sit outside weather permitting

Convenient location and clean, well kept hotel. Note outside pool does not open until 09:30, so no chance for an open air swim before work. (There is also an underground indoor pool)

Fantastic breakfast! Best ever! You don’t even have to fill your own croissant! There’s everything you could ask for. Wow the cakes! Loved the location: near the station that goes everywhere, bus stops very close and the boat station too and even closer is the funicular station which is an absolute must do! We could see it from our balcony. We came back after a day of sightseeing, very hot and rushed up to the pool which we had to ourselves, nice bar up there too. Room is very comfortable and the coffee machine works well. We loved the friendly restaurant around the corner Panariellos, big pizza to share too.

Breakfast was excellent and a good variety

Everything was perfect

All very good during my stay. Would have liked tea making facilities in room rather than only an esspresso maker, which I don't drink.

Excellent staff, friendly and helpful, clan rooms, lovely breakfast, good location.

So quiet and clean!!

Great staff from check in through to breakfast. Room always well serviced.

Lovely

Reception area was spacious with seating areas indoors and outdoors. The huge breakfast room was well-laid out and had many various options, and it had very efficient staff. There are two elevators that are larger than some other European hotels. The room was spacious, very clean, and the bathroom, also. The only negatives for us were the lighting in the bathroom is not adequate for viewing yourself in the mirror. There is a magnifying mirror on the wall, but the light above the sink is poor. There is a hair dryer but it constantly shuts itself off after only a couple minutes. Then you have to wait until it will work again. Our refrigerator was inoperable, but we didn’t need it and reported it to the main desk. The reception staff was outstanding! They gave us so many directions and explanations and restaurant suggestions that they made our experience in Paradiso memorable.

The hotel was good. There's a lot of construction at the moment across the street (where our window opened out to) and so that is quite loud. They couldn't give us two room keys at check in because they had no extra keys and that made our first day very difficult (one must have a key to turn on lights in the room but my companion wanted to go out in the evening and with only one key, I was left in the dark). We managed to get another room key the next day when they replenished their key cards.

Good property, close to lake

Very nice place

This was a good hotel in a convenient location. The staff were quite friendly and helpful. For areas of improvement, the parking situation could be improved to reduce stress at check-in, being that the hotel requires you to make a separate request to get parking, even though the description says that parking is available (but it is not actually available unless you know that you have to make the separate request in advance because otherwise it is “full”). Luckily there was parking available in a separate parking structure just a short walk around the corner. Secondly, all of the pillows were miserably flat and uncomfortable in our room and also in our friends’ rooms.

Our stay was okay. It would have been better if staff were friendlier. Nobody informed me that we can register and use transportation for free since I paid for the city tax.

lovely place!!

Overall a fairly decent hotel in Paradiso which is about a 20 minute walk away from central Lugano. We were staying for 4 nights and didn't have food here so our review is predominantly focussed on the room and staff. The room was large which was nice but we had a glass headboard which was very strange and was quite worrying sometimes. Coffee machine provided in the room is a great touch but to only provide 2 (TWO) capsules per day is very limited. Give them credit, when I asked for more I received them but c'mon people, this is a coffee loving country, guests will want a coffee in the morning, then when they return later in the afternoon as a pick-me-up, minimum 4 per day please?

Would have checked out if the booking was refundable, worst room I booked in Italy !! For the price paid! Definitely need to maintain the rooms by all means. The only thing that was good the lobby well maintained.