Overall Ratings & Reviews Residence Inn by Marriott Rockford

Lovely

Love the king room. The kitchen has pretty much everything you need. The breakfast is very nice. Great place to stay and not feel like you are in a hotel. It’s like your own little apartment. Highly recommend.

This place needs a refresh. I saw broken floor tiles, scratched and worn furniture, etc. Plus, phones weren’t working, so we couldn’t call the desk, TV’s weren’t showing any channels or streaming, and ice machine in the refrigerator didn’t work. The front desk staff were very nice, but this was the worst hotel experience I’ve had in a while.

The WiFi didn’t work, two tvs did not work , when we arrived the phones were down for hours. I wasn’t expecting a $255 per night suite to not suit all the needs of traveling and being really comfortable. The staff at front desk was rude and had me and my family waiting because there phones was down so we had to call the third party who we booked through to update changes to our reservations and email the new update to them. All around very stressful check in process and the stay was not worth $255. A lot of amenities were not working and up to part.

Surprise $5 fee for parking added at the end of the stay. Security was a joke - card readers to access building were completely broken or outright missing. Gym is in a separate building from the hotel rooms, which isn't advertised on the site, and not ideal in winter/rain. Massive gap between bottom of door and floor allowed pot smoke and noise from neighbors into the unit.

The room was clean but the carpet was old. Lots of scratches and dents in the vanity. The breakfast was great and staff were friendly.

Very nice property!

The receptionist was so very sweet and helpful when we arrived. I wish I remembered her name so I could put it here she made the stay so much better!!

My fiancé and I visit Rockford, IL quite frequently and this is the only hotel that we feel comfortable in. I work front desk at a hotel in Indiana and I know all the ins and outs. I can honestly say this hotel is 5 stars when it comes to cleanliness and customer service.

Central to the expressway

Very clean and friendly staff!

Everything was clean and the area was very quiet and close to a lot of good stores in one major thing about this place. The staff was awesome.

We contacted the front desk about our television not working and she said she would call the company which is in Canada to reset it. I called back about 30 minutes later and she said a server was down and other tvs were out as well. Upon checkout we asked for a credit to our room because of the issue. She said contact the manager because she couldn’t do anything. Very disappointed with this hotel. I won’t be staying here anymore.

I thought I was suppose to get two queen size beds. Instead I got a suite. It had a bedroom with a queen bed and the front room had a pull out bed. When you open it it came out all the way to the desk . It also was so close to the bedroom door that you could not open it all the way. The bathroom was in the bedroom. So the person sleeping in the front room had to walk into the bedroom . Was not able to give the people in the bedroom any privacy. The pull out bed was the worst thing I have ever slept on. I have slept in Japan on mats and the pull out bed was worst. The bars under the bed were sticking in my back all night. I went to the office to complain and get pain pills so I could deal with it in the middle of the night but no one was at the dask

Main forgot to reset alarm clock from previous guest! Good morning!!!

We enjoyed our stay. I think our only complaint was the waffle iron during breakfast wasn't cooking our waffles thoroughly. Our room was bigger than i expected as it came with a kitchenette and a large sofa bed, perfect for me and my 2 kids.

It was just musty and rundown. The front desk girl was so sweet though!

This hotel could use some updates for sure, but it was clean and our room was HUGE. We stayed in the 2 bedroom that also had a separate livingroom and kitchen area. Would stay here again for sure.

The staff was friendly. It was nice to a breakfast option. There was a crack in the bathroom sink and the wall-mounted soap was broken. The room was a bit outdated. The service was good.

The staff was extremely friendly. But from the missing hot tub that was pictured, to the disappointing breakfast service. The value for the cost was not there.